Great local service from the Marlow team- they've managed my families insurances for years and we would never consider going anywhere else. They're also on the high street now which is really helpful. Its good to see an insurer back on the high street! read more

Although I have never ever claimed from an insurance company (I am in my sixties), I decided to try NFU Mutual for both car + building/contents insurance, especially as they are highly recommended by Which Magazine. To my surprise, my initial online request was met with an email from the local branch informing me that they could not furnish me with quotes (no reason given). I was then directed to NFU's 'Direct' customer call centre (no quote from them) who told me to phone another local branch (no quote from them either) who directed me back to their customer call centre. Eventually, I was told that NFU Mutual are not really interested in customers who reside in built-up areas such as Manchester, Glasgow, Liverpool and London. I was also told that if I insisted on obtaining a quotation from them, the price would probably be prohibitive. So, after filling in NFU's online page (for quotations), phone calls to 2 of their local branches and 2 phone calls to their customer call centre, I was finally told about NFU's attitude towards potential customers who live in a city. I have since informed Which Magazine. Hopefully, they will look into the matter and alter their website. There's no point in highly recommending an insurance company that does not welcome city-dwelling customers. What disappointed me was the fact that I was made to go round in circles before eventually being told that my custom was not wanted. What a waste of time and effort. Although I have 'awarded' one star, this was necessary in order for this review to be accepted. It was one star too many. read more

I will never go anywhere else for insurance needs, thats how great NFU mutual are! A friend first recommended NFU Mutual to me some years back when I had a Landrover and the renewal premium went up by over £100 one year. I hadn't had a claim so why? He also had a Landrover and suggested giving them a call. I did and ended up paying the same as I had the year before and the policy covered much more than my previous insurer! NFU stands for the National Farmers Union and that is their specialist field, but you don't have to be a member and they will insure practically anything. I never made a claim on my car insurance and my current policy is covered by my employer but I do have buildings and contents cover with them and have had to claim twice, once when my sons (heavily) padlocked pushbike was stolen and a second time when some lowlife burgled us. Both times my claims were handled efficently, courteously and professionally without delay or question. You really do get a personal service from NFU and over the years I have built up a good relationship with the friendly staff there. When you call its a direct line to one of the agents. No annoying stupid music or push 1 for this and 2 for that. They are very competitive and being a mutual share the profits with their policy holders by way of a mutual discount every year. I have had so many compliments from friends and family who have taken my advice and called for a quote that I have lost count. They may not be the cheapest (but they won't be far away) but with insurance the test comes when you make a claim. My son had a new bike in less than 3 weeks!! They paid out for my burglary in similar time and even paid a second claim when I noticed some other stuff missing that I hadn't noticed before. NFU still operate from local(ish) offices, not from some distant call centre in a far away land. Go on, give them a try. read more