Let me begin by saying my fiancé and I had a fantastic selling agent, however... the listing agent,…read moreKathleen Hansen was an absolute nightmare to work with and the sad thing is, seller agrees as well! To begin with, I had worked around and in real estate for seven years, so to say the least I have knowledge of how the buying and selling process goes, or should go... Here are a few of the hurtles we had to jump through, some of Kathleen's actions and miss-actions you will see clearly are a breach of Kathleen Hansen's code of ethics in holding herself out as a real estate agent... 1. I requested a showing through our selling agent, we gave 48 hours plus and the showing was declined by the listing agent. The excuse, "that the seller is unable to shovel the drive way and we only take weekend showings." (None of which was in the showing instructions)... so we waited an entire week to see this property. 2. Meanwhile, I took it upon myself to call the listing agent, Kathleen Hansen, and ask a few questions about the property before we saw it as there were minimal pictures online and the property had been on and off the market for two years... Kathleen only had bad things to say about the property and the property owner such as, "the seller is a complete hoarder, he is anti social and the property is a complete mess and you can barely walk through the property." During our conversation Kathleen also insisted that any offers could only be cash offers, as the seller would not accept any financed offers (this contingency of only cash offers was not listed on the listing, nor could kathleen explain when asked why it HAD to be a cash offer).... Anyways, my fiancé and I were finally able to see the property and met the seller, he was anything but anti social, we ended up staying there over our hour showing because the seller could not stop talking with us about the property and we fell in love with the property. So my fiancé and I asked the seller ourself if he would accept a financed offer as we would be unable to come up $200,000 plus in cash, and he said of corse he would... and that he would love to see his property go to such a great family... 3. After our initial showing we wrote up our financed offer with binding acceptance of 48 hours... we didn't hear back from the listing agent, Kathleen Hansen for 48 hours plus, only to then receive a counter offer back unsigned by the seller... So needless to say my fiancé and I countered back and forth 6 TIMES!!!! with Kathleen with NO signatures back from the seller on any of the counters we wrote or were so called written by the seller... my fiancé and I were at the point of almost giving up ... but not quite yet ... My fiancé and I took it upon ourselves, as our last attempt, to deliver a hand written note along with the entire offer and counters to the seller ... the next day our selling agent receives an email from the sellers attorney telling us that the negotiation of the offer from this point forward will not be through Kathleen Hansen... the seller had finally received our offer/counters !!! KATHLEEN HANSEN NEVER DELIVERED OUR OFFER OR COUNTERS TO THE SELLER! 4. So our offer finally gets accepted after a month of negotiating (no exaggeration) and we then have 60 days until closing ... we get through inspection as well as the appraisal and we set closing for noon, 2 weeks prior to closing... the day prior to closing, Kathleen says that our closing will not be able to happen as the seller can only close at 4pm, ok fine... so we agreed to close at 4pm and the seller is not there but rather he came in at 2pm to pre-sign... however, Kathleen was of corse there and there for one reason, to pick up her check... so when we arrived at our property now after closing.. the seller was still there and nearly 50% of his belongings were still inside the property... End of story, yes, my fiancé and I are now first time home owners of our dream property and we could not be happier! We have much to thank our selling agent and also taking matters into our own hands. The intent, is I do not feel that ANYONE should have to go through what my fiancé and I went through to become homeowners. No one should have to jump through the hoops or go through the crap we had to go through... if you write a solid offer and are approved to purchase the home at that said price, like we did, it should be a pretty smooth process. Kathleen Hansen's actions and miss-actions should not and will not go unpunished! It is no under statement to say that Kathleen Hansen, is one of the most crooked real estate agents around, she should not be allowed to hold herself as a real estate agent when she breaks and has breached the real estate code of ethics multiple times in just this one transaction. I know she has been in real estate for a long time, but that does NOT give her the right to re-write or create her own rules. Her malpractice needed to be stopped.