Very friendly and professional staff! Dr. Upponi is very knowledgeable and made sure I understood…read moreeverything discussed. I never felt like they were rushing through my appointment. I highly recommend Texas Professional Hearing Center!

Lyndi spent a lot of time with me today helping me get my hearing aids back to normal. She…read morecontacted the manufacturer and discussed the problems with their technician and eventually found a solution to my problem. I appreciated Lyndi's patience and thoroughness in resolving this issue for me. It was an overall great experience and I could not be more pleased with Texas Professional Hearing Center.

This is my favorite place in the whole wide world they they are amazing people really care about…read morewith my hearing need very appreciate with them always put a smile on my face every time I go in the office !!!

Lori and her crew are great! They treat you great and make you feel at home!…read more I would recommend them to anyone that is in need of hearing aids.

I attempted to make and appointment. The nice woman who answered couldn't even say the word,…read more"tinnitus". occupational hazard. The conversation was brief. We got the PII and insurance information out of the way. Then we attempted to schedule and appointment. The soonest to their location near me was 12:12pm on Friday. Then I was told that I would need a hearing test first. Ok. That makes perfectly good sense. You sort of need data if you wish to event attempt to speak intelligently on subject. Then I was told that I would need to take the 8:45am, appointment in order to have the hearing test. So I thought the 8:45am would be for the hearing test and then I would see the doctor. No. The 8:45am was to have a consultation with the doctor. Then I was to have the hearing test. She lost me there. The 12:15pm was for a consultation with the doctor as well without a hearing test. A hearing test apparently doesn't matter so why the need to change to 8:45am? I could get the hearing test at a later date. The point is that they wanted me to burn a visit, which is time, money and needlessly goes against my insurance. I asked if I could just get the hearing test. Of course. But I would still have to have the consultation and followup visit. Huh. Sound like they're just padding the books. I should've been given the hearing test and then seen the doctor. Then we'd actually have something to talk about. You know. Those little data details called test results. The young woman was nice. She did tell that she hoped I got the help I needed. Man. So do I. A doctor's office that is more concerned about my health than its bottom line would certainly be nice. Sad day...calling them only made the ringing in my ears worse.

OH EM GEE! I live in Houston and usually schedule my doctor…read moreappointments in Houston but I decided to try this ENT location due to it's convenience to my job... I was having issues with my ears. I knew I had wax build up and bought those stupid wax removal kits (that do not work) TWICE. The wax was so bad that my balance was off, I would get dizzy while running and my inner ears would sometimes close shut while asleep on my pillow and then I'd have to carefully open them again..TMI, right? I know... Anyway, DR. PATEL!!!!! She was so amazing. She was very personable and walked me through the process. She safely and painlessly excavated all of my impacted wax! I FEEL LIKE A NEW WOMAN!!! LOL.. the office was neat and clean, Dr. Patel's nurse was super nice, the receptionist was friendly and best of all, they used a paperless electronic questionnaire system similar to an ipad that made checking in a breeze! I came back to work and told all of my co-workers that they need to go and get this done! I can hear so much better now! Thank you Medical Center Associates of Houston - Baytown :-) You guys are all right with me!!!

I wish i could give 0 stars. Took $800 from me in January because they thought i hadnt hit my…read moredeductible (i had). No big deal, please refund my money. They won't answer me unless i go in to the office. My insurance company is involved and have tried reaching out to them several times with nobody getting back to them. They are quick to take money but not refund it. My insurance company now has an investigator to help get this resolved. Do. Not. Go. Here.

I've seen Dr Yoo for a variety of acute illnesses and sleep apnea. He's always been funny and great…read moreat explaining why my ears and body do what they do. I'm relatively young so it's nice having someone actually explain why I'm experiencing what I do instead of gaslighting me or attributing everything to anxiety. And he's not afraid to tell the truth of your condition which I appreciate. Yes, the office can run behind some days but that's the unfortunate reality of working in a doctors office. I absolutely recommend Dr. Yoo as your ENT. (Houston ent the company itself can frustrate me if I have to call in and make an appointment. I much prefer the nurses in the office over the Houston ent generic line, but that's almost all major health groups at this point.)

I want to start by saying I have no complaints about Dr. Yoo. He was extremely informative,…read morepatient, and gentle with my toddler, and I truly appreciate his care. However, I am very concerned about the lack of responsiveness from the office staff. For nearly two weeks, I have been trying to schedule my daughter's surgery. I have left multiple messages for Lisa, the Office Manager who coordinates surgeries, but have received no return calls. When I finally reached her on 12/10/2025, she confirmed that preauthorization was complete and said she would check availability with the surgery center and call me back. Unfortunately, she never followed up. Since then, I have continued calling and leaving messages without any response. To provide context, here are the dates I've called: 12/04/2025 12/08/2025 Twice on 12/10/2025 Three times today, 12/12/2025 This level of communication is extremely unprofessional and unacceptable, especially given the importance of timely scheduling for my child's care. Please advise on how this can be resolved immediately.

We brought my mother in law in to check her hearing. We knew her hearing was bad (the TV volume…read morewas always maxed out) but did not realize she was almost deaf in one ear and was hard of hearing in the other. The team was great with her. He helped her pick out a hearing aid that was small enough not to be obvious but big enough for her to use without help. The best part was he was so encouraging that when we left she was excited about getting the hearing aids and being able to join in conversations again. I would definitely recommend New Sound.

The staff and especially Dr Yoo are fantastic. Where I draw the line is with the audiologist. I…read moredidn't not find out she is Out of network with my insurance until I sat down with her to go over hearing aid options. Not only that she had my benefits all wrong and I had to explain to her what it all meant . Come to find out she had only verified my benefits 20 mins before my appointment. And yet she still kept pushing to go over different device choices I had. Never again

I previously posted a negative review about Dr. Yoo, based on the experience I had waiting to be…read moreseen for an appt. which I waited over an hour and a half in the lobby and left unseen. He had me return 2 days later and saw me immediately. He listened to my symptoms and examined me. Within 15 minutes of walking in the door, I was walking out with a possible cancer of the tonsil diagnosis. He said he might be wrong, but he usually isn't. He referred me to MD Anderson where they confirmed his diagnosis. Dr Yoo knows ENT symptoms. He can diagnose your problem correctly so you can receive the correct treatment. I am glad I went back and had Dr Yoo diagnose my problem. He caught this before it could go undiagnosed any longer. If you want an ENT Dr who knows what he is doing, go to Dr Yoo.

We've gone to see Dr. Hoasjoe once but we instantly got the impression he was an incredibly…read morecompetent and knowledgeable physician. He was patient with us and listened to what we had to say about symptoms and was very attentive the entire time. He gave my husband answers we should have received years ago...life changing answers. We were very happy with the visit and would recommend Dr. Hoasjoe to anyone requiring the attention of an ENT.

HORRIBLE BILLING PRACTICE!! Unexpected & uncommunicated…read morecharges for unnecessary procedures. Took off work for a procedure we couldn't get done due to being told the day of that it would cost $1100