As I was booking my flight to Tampa online with Southwest, a link came up to book parking reservations as well. A business acquaintance advised that I should use the reservations system for parking, so I took advantage of the link and booked my parking reservation for the Economy Garage.
When I arrived at the parking garage, my QR code failed to work. I pushed the button for "help" and the lady answering asked for my booking reference number. Once I gave that to her, she advised me that I was "late" and I would have to pull a ticket and pay again when I retrieve my vehicle when I returned home from my trip. I told her I didn't believe I was late, as I had entered "6:30" on my reservation and I was in fact EARLY. She told me to check the date on my reservation, and sure enough, the reservation had me down for November 25th, instead of November 26th, which was the date my flight was to take place. I don't have any idea how that date change happened, as I said above, I booked it from the site that I booked my flight on. Anyway, long story short, I was a day late arriving, but I DID pay to park for the day I did arrive, and I can't find anywhere on that reservation that says I couldn't arrive late or my reservation would be cancelled. I only see where I couldn't get a refund for any cancellations. And I did NOT cancel my reservation at all. I actually paid for an extra day that I didn't even use!! I paid $98.00 for my reservation. Then when I returned from my trip, had to pay another $84.00 to leave the parking area. I have emailed the person (Nikki) I was told to contact for a refund for the "extra" $84 I had to pay to leave the parking area, and as of today, I have heard and received NOTHING back! On top of all of this, when I returned from my trip, I found my vehicle with a FLAT TIRE and had to wait for over 2 hours for someone to be able to enter the parking area and replace my tire! There seems to be no one "on duty" to garner any help or information on in the parking area. I find this very unappealing and would think there were some sort of security around. I found NONE. Even when I left the parking area, I had to pay through a kiosk at the gates. I have found another email address that I will attempt to contact for a resolution. If I can't get any response and resolution, I will NEVER use this parking system again. Not that anyone there cares...... read more