Unfortunately a very poor experience. I had booked a 1 hour deep tissue massage for 12:30pm 3 days ahead of time. I arrived, and had to wait for 25 minutes in a massage room and was told I had to pay the £50 upfront, which I found strange. I was asked whether I had a massage before, to which I answered yes, many times, just not there.
When the lady came in to see me at 12:50pm, I asked whether I could have a bed with a hole in the face part so I could lie down. Otherwise my face would have been buried in a pillow. When I was moved rooms, I was told to wait 2 minutes and a "professional" was coming down. By this point I had only 30 minutes I could spare, so the lady gave me back £20.
As my masseuse came in the room, I reminded her I wanted a 30 minute Deep Tissue massage.
The massage began and was very light. I was not asked how the pressure was. She was focussing too much on my legs and skipping over my body. When I was asked to turn to my front, she continued to focus on my legs. I felt she was trying to touch me inappropriately and twice I had to say "no, stop I am not comfortable".
The second time, I had to end the massage and say I was not comfortable and wanted the massage to stop there and then. This was at 1:15pm. 15 minutes into my massage.
I got dressed and asked for my money back. It was at this point the lady became incredibly aggressive calling me an "idiot" for not letting her complete her massage. I reminded her I stopped the massage as I was not comfortable. She then said the massage was not very good as my body was "too tight and firm". I said when I booked the massage I specifically asked for a deep tissue, so if she was unable to give me that, then that should have been explained to me. She said she would not give me my money back as I already had £20 back, but I reminded her that is because it started so late, and I was unable to give anymore time for this. I had to leave the shop as she was becoming so aggressive.
When I got home I called the shop to speak to a manager, and spoke to my masseuse, the same aggressive lady, who continued to yell at me and call me an idiot before slamming the phone down on me.
I wrote to the owner to avoid the need to post such a negative review, and provided them 10 days to respond, but sadly no response, but I am not surprised with the lack of professionalism.
I am also a qualified masseuse, and at no point was my masseuse following any form of practice procedure.
I feel this massage shop is more on the dodgy side of things, with the fact they advertise they have a "back door" to the massage shop, tells its own story.
Pays to do your research, and clearly I didn't do enough. Makes me feel sick. read more
