had to put my mother with alzheimers in nov. 2020 because of major surgery i was going to have in…read moredec. already had her set up with hospice. people at focused care were all acomodating to get her in their facility.had surgery dec 10th was unable to get up there to see her. surgery went south on dec 27th and almost bled to death. mother got worst and had to depend on hospice nurses to keep me informed. she kept getting worse and finally passed away on feb 3rd. i started trying to get the 3640.00, i had already paid, her clothes, and her wheelchair from the facility. i finally got the clothes back with persistance on about the first of march. i finally got the 3640.00 back on 3/8TH. STILL HAVE NOT RECEIVED MY MOTHER'S WHEELCHAIR BACK. DON'T RETURN CALLS REFER YOU TO SOMEONE ELSE ONLY WAY GOT ANY ANSWERS WAS TO CALL THE CORPORATE OFFICE. not very professional way to run business.

If there was a place like this in heaven this would be it. Special thanks to Ms. RAVEN, Craig, the…read moreincredible Ms.La Paula, Devonna, the phenomenal Ms. MARTHA, Jennifer, the occupational therapist, director of rehab, speech therapist, Ms. JACINTHA, Stormy the Administrator. The therapists who work with him on mobility. This facility is unbelievable because it felt like home to me not just for my loved one. Every caregiver introduced themselves to me and my family. I never had to chase anyone down. Also want to thank the activities Manager and Mr. MARQUEESE in housekeeping. If i missed anyone please excuse. I plan to write a letter to the executives to share my gratitude for the amazing staff who have shown my loved one compassion and so much diginity. I thank each of you from the bottom of my heart!

My mother is 76 and she had a fall at home, broke her fibula, tibia in her left leg. She was in the…read morehospital for a few days, no surgery and then went to Waterton for her physical therapy and rehab care. The Waterton staff picked her up in their van and brought her to Waterton upon admission. The staff was very attentive, professional and friendly. They took very good care of my mom. She was extremely pleased with the care she received and none of her family worried about her while she was there. The staff remembered our names and were so nice. My mom said the food was excellent and the staff were just fantastic. If she had a question or need they were right on top of it. The nurses and med aides were great at making sure they stayed on top of her pain, giving her pain meds when needed as ordered by her doctor. We all were so relieved that she was getting the best care from all the staff, nurse aides, nurses, administration and therapists. They called me and her husband and included us in her care plan meeting. They answered all our questions and eased our minds. I can't thank them enough for what they did. She is home now and doing great.

I have used NRG for all of my physical rehabilitation needs for over 10 years and they have never…read morefailed to be anything other than professional and have always taken care of my needs. The staff and therapist are always friendly and knowledgeable. I have been very impressed that they never stop researching new ways to provide services and obtain additional certifications to meet the growing needs of their patients. I have always recommended them and will continue to do so!

From the owner: We offer aquatic physical therapy along with traditional land base therapy. We do sports medicine,…read morepre-post surgical rehabilitation, joint pain & muscle rehabilitation, CranioSacral Therapy, Graston Technique, work related injury, Functional Dry Needling and back program for those suffering debilitating back pain.

I was there for over 3 weeks. The best care. The best therapist. I highly recommend itread more

A great place for inpatient rehabilitation. The staff is very professional and very experienced…read more The facility is impeccable. Would recommend to anyone needing rehabilitation treatment and therapy.

Excellent rehab in house team. The staff works together to resolve any issues . Very caring staffread more

This facility and the staff have become family to my mom. Her shower aide takes special time with…read moreher and excellent care of her. I appreciate the love and care given to her by the entire staff.

What a beautiful place! What a blessing it was to experience that. The staff is personal and very…read morecaring

Loved it I needed a place to dry out, Fishing and great…read morefood, The staff is great and billing was amazing Travis and everyone was great looking after me, Cooks are dope also. Therapy isn't my thing, try and participate Don't expect to be babysat and your hand held for everything if you have a bad experience it's probably you. Also they don't control who shows up for help. Still sober and living better than ever!

I want to recognize some of the staff who took excellent care of me: nurses Gracie, Alma, Erin,…read moreStephanie, Junah, tech Christopher, and the PT/OT team -- Brian, Brandi, and Wendy. I would honestly rate them 100/10. They were attentive, kind, and made a very difficult situation much easier. While my overall stay had some challenges -- particularly with response times and delays in assistance at certain points -- it seemed like this may have been related to staffing levels rather than the individuals themselves. I also experienced some concerns around discharge timing while I was still dealing with significant pain, weakness, dizziness, and fluctuating blood pressure, though I ultimately stayed longer due to a heart-related issue. One small note: food delivery was often delayed, so ordering ahead may help. Overall, the standout staff I mentioned above truly made a difference in my experience, and I'm very grateful for the care they provided.

I just spent five days in Mother Frances for sepsis and pneumonia, and for the most part, I was…read morevery very pleased with the quality of care I received. The Good: Nearly every nurse I had was personable, knowledgeable, and willing to answer my questions. I'm not great at remembering all the names, but almost the entire staff on the 4th floor of the Houston tower were just phenomenal. Also, when I was admitted, I was on a "cardiac diet" that was from an incident from many years ago, but I was also cleared for outside food (imagine not being able to get a packet of salt from the cafeteria, but I could order Whataburger if I wanted to.) I appreciate that the lady working at Food Services took the time to call around and find out what was up, and get it fixed so that it reflected my actual health needs. Also, the paramedics who transported me were kind, skilled, and calming. The Bad: I had one nurse by the name of Annabelle who did not flush my IV for a full day, leading to it needing to be replaced, and who would not get the charge nurse. During my last IV antibiotic infusion of her shift, I told her it was painful (it shouldn't have been) and she told me the IV was probably just tired, then left for an hour and didn't come back to check on me, just left it going. She also basically manhandled me, rather than allowing me to move my own pajama sleeve out of the way, pulling on my IV and causing additional stress.

Great customer care! Clean facilities and excellent physical therapist. A great place to get…read morebetter. Everyone was friendly and seemed happy to be there.

The day you are admitted you receive no therapy. The second afternoon you are evaluated but no PT…read more The third day nothing. You receive no PT on weekends. Some days you do not get but one PT session. You don't not get PT on your last day. Most people are limited to two weeks at facility by insurance due to cost. So in the 10 working days you are there, you are only active 6 of those days and if the skip 1 of the 1/2 days (or more) you're down to 5 or 6 days. Bright side.... Beautiful facility and the majority of staff are great with exception to one old crotchety nurse. Oh, I forgot, the food is atrocious.