I reached out via the Yelp app looking for a company to take down a palm tree that was struck by lightening and replace with a new palm tree.
1/17/22-they came out to my home to do an estimate for the project. They were very professional. I was very happy with the quote to remove the old tree and replace with a new tree. Quoted $500.00 to remove old tree, $150.00 to replace the new tree plus cost of the tree.
1/18/22-Brett reached out to advise they were looking for the tree, Received a message they found a replacement tree for $150.00. I was so impressed with the professional staff and pricing I asked them to also trim three additional palm trees at $35 per tree. My appointment was scheduled for 1/27/22. They did advise they would let me know if anything changed.
1/27/22--they had to reschedule due to weather. I totally understand weather impacts their job. I was willing to reschedule.
1/28/22--they reached out to advise they were on their way to remove the old tree and replace with the new palm tree.
1/28/22--on the way to the nursery to pick up the $150.00 palm tree it was sold to someone else. They reached out to advise they found another tree but it was $300 more. They offered to remove their fee of $150.00 due to the price difference. I thought this was fair, so I asked them to come out to install the new tree. Things happen, no concerns so far.
1/28/22--they go to the second nursery to pick up the $450.00 palm tree. They call us to advise the equipment needed at the nursery is broken and the tree is still in the ground. They did offer to remove the old tree today, but would be back next week to install the new tree once the nursery was able dig it up. We were fine with this option. We understand things happen.
1/28/22--They come to our house, remove the old tree. They did a great job. Cleaned up everything, now we are just waiting for the new tree. They advised they would be back between Wednesday 2/2 and Saturday 2/5.
2/4/22--We get a text message. "I am terribly sorry, however we will not be able to plant that palm tree. One of the hydraulic lines in our excavator broke yesterday and will be down for a couple of weeks as parts need to be ordered. I can provide you the contact info from the nursery we were getting the palm from so you can get it planted. We do apologize for this major inconvenience."
They did send us the contact information for the nursery which we appreciated. However we would prefer to have the work completed by New Era since they started the project. We are not on a strict timeline at this point. The old tree is now removed, so we are good to wait for the new tree. Now we have to start over with another company?
We understand things happen. We were trying to be patient while they worked through the weather, equipment and tree inventory issues. We understand those things are out of their control. We would appreciate it if New Era would finish the project they started. The work they did was great. read more