STAY AWAY - anyone could do better than this, my toddler could provide better service. These folks are ridiculous. I contacted them repeatedly over six weeks (two weeks before Christmas up to January 19, 2018) based on their repeated promises to come out and replace a font bay window. They left me hanging about seven different times. The only reason I kept calling was because Angie, the secretary, insisted on taking my credit card information the second time I had called DESPITE NEVER BEING ABLE TO QUOTE ME A PRICE. The window needs immediate attention, it needed immediate attention in DECEMBER before all of those horrible snow storms, and these folks kept blaming the fact that they're a "small business" and "family owned" as a reason for being completely unreliable and disgustingly incompetent and not making the appointments they had kept with me. Well, as far as I'm concerned, your family sucks and so does your business. Shut it down and let someone else more capable take over. If I was this terrible at my job, I wouldn't have one. And using the fact that you're a "family business" to guilt people into forgiving your incompetency and piss poor customer service is so low class. Here is the latest example of my terrible experience with them: they were supposed to come out to my house yesterday, we made an appointment on Monday for January 18, 2018 (at some unspecified random time, they would never actually give a time frame). I called Thursday morning to confirm, they had forgotten about the appointment (only like the 7th time this has happened) but said someone will be out in the afternoon. Okay, so someone is at the property all day AGAIN waiting on these people. Nothing. No one calls, no one shows up, and now they're not even answering my phone calls. I could understand if I had been rude or unpleasant to deal with, but I was overly understanding to the point of knowingly being taken advantage of by these folks. STAY AWAY - these folks are a disaster and they'll waste your time. Now I have to get a new credit card and cancel the one I gave them because God knows what they're actually doing with that information, they sure aren't using it to pay for a service they completed. read more