We had a major repair done today by NID. I run the maintenance department at a small SNF in Auburn. I negotiated a shut down time , they were 1. On Time 2. Work completed ahead of schedule 3. Really a great crew to work with Cameron and company . Thank you You made an ugly job go without a hitch. read more

Called in on a Tuesday afternoon because I was washing dishes for the second time that day only now the water comming out of the faucet was brown. I spoke to Rob and explained the issue and shared that I had read an article that morning that said NID was making improvements at Combie Reservoir to remove sediment... could this be what was causing the issue at my home. In addition I told Rob that the county had been out that morning just outside my property line working on the sewer line... could this have caused the issue. He was sure neither would be the cause and suggested that perhaps someone may be drafting from a fire hydrant around my location. This sparked my memory of big red trucks that I'd noticed comming and going all morning that were labeled as Gomez Water. Rob assured me someone from NID would be sent out to check our water and ivestigate. In just about an hour Dennis from NID arrived. Dennis was professional, courteous and knowledgeable. We were assured that the Gomez company would be instructed not to draft so quickly as this was causing sediment to flow into our lines. Dennis then instructed us to run water until it ran clear and not to worry he would disconnect our water meter so that we would not incur the cost of clearing the sediment from our water lines. Dennis continued to explain that he would be back the next day around the same time to reconnect the meter. I was very happy to hear this as I felt we should not have to pay to resolve this matter. WOW!!! NID did this right and Dennis was so understanding and personable. I came, a few years ago from the land of LA County and the Department of Water and Power. They were never so pleasant or as understanding, nor mindful of doing the right thing. Kudos to NID and thank you to Dennis a very thoughtful rep and neighbor. read more