My opinion on this place has changed a lot from my first review. I'm going from 5 stars to now 3…read morestars.
While I love, love, love Lindsey Cotten as my provider, she is attentive, nice, makes me feel comfortable, and she cares. BUT, the process of getting medication refills at this place is a nightmare. They expect you to make a follow-up appt after EVERY lab test, even routine tests like for me, my thyroid and iron levels, (which I do every 6 months) before they will refill your medications. Even if everything is normal and even if I have been dealing with thyroid issues all my life.
Lab results automatically release to the patient portal which is great, and many people can easily interpret the results without needing a follow-up especially if they are dealing with something they have dealt with for many, many years, and also if they also work in the medical field. But, this place almost forces follow-ups on you with a ton of calls and messages about lab results being in and NEEDING to come in to discuss. My biggest annoyance is if something like my iron or vitamin D is low, I don't need to take time out of my day and work to come in for an appointment so I can be told to take a supplement. That is something that can be told over the phone. I totally understand needing a follow up for an abnormal test of sensitive or urgent matter or if patients REQUEST one because they dont understand how to read blood work, but never have I needed to make so many appts for basic things like iron and vitamin D or to get refills of medications I have been on for decades.
This facility would be so much better if they valued patients time more and just said, here is a 6 month refill of your meds, we will do labs in 6 months again and if everything looks good, will give you another 6 month refill. Every other place I visit does it this way. Also, if it is something that is an easy fix, tell us on the phone!!!! "Hey, your vitamin D came back low, go get a supplement of vitamin D at the store, we recommend this brand, and we will recheck levels in 2 months." Done, easy, no appt needed, and opens up more appointment availability for real needs.
I am really hoping they change this way of doing things and soon because again, I love my provider there, but I am already close to finding another office to go to based on their crazy way of doing things.