Very nice guy who does good work. However, he is extremely unreliable.
I had him here for almost a month doing a large job. Many days he did not come until late morning or afternoon and his assistant did the same or did not show at all. I would have to check to see what was going on and then would get some excuse for why they were late or not coming. Morgan often wanted to stay late into the evenings or work on the weekends in order to put in a full week's work, which was problematic when my family was home and under foot. Due to Morgan and his assistant not working full days and missing several days, project completion took longer than necessary and my entry, kitchen and surrounding areas were taped off and unusable for far longer than I anticipated based upon the work that was performed.
Several items were left undone after being paid in full (forgot to paint a section of the ceiling, did not replace all floor boards after replacing tile, etc.) and he promised to come back three different times, then never showed or notified me he was not coming as promised. Ultimately he stopped responding to my texts/calls and I had to hire someone else to complete the work that he left unfinished, but was paid for.
Morgan seemed to have cash flow problems and asked that I pay him for partial work completed at intervals during the work, and I did so promptly as requested, although this was not agreed upon at the beginning of the project. He was unfamiliar with insurance claim processes and needed guidance through this process. He did not file insurance paperwork promptly and I had to remind him several times before he did, which further delayed insurance approvals.
I had to purchase all materials myself and ended up having to take off work on two occasions in order to purchase items he needed immediately to avoid further delays. He did not have all the equipment needed to complete the work and rather than planning ahead for work to be done that day, he often took time away from the work to rent equipment, pick up a different vehicle, etc.
Bottom line is that he did good work, but his project management skills, work ethic, professionalism and character were below average. read more
