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    Nelson Rick OD

    5.0 (1 review)

    Services - Nelson Rick OD

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    Acuity Eye Group - La Palma

    Acuity Eye Group - La Palma

    3.7(29 reviews)
    3.2 mi
    $$

    The actual doctors as La Palma Acuity are great! I've been coming here for 3 years and the doctors…read moreare good. But the admin and receptionist staff are so mean, abrupt, and dismissive. They all have a terrible attitude and treat you as though you're a pest. They don't even bother to make eye contact with you. Also, good luck ever trying to get a hold of them at their 714 and general 888 phone numbers. You LITERALLY call for 2 weeks straight daily at least 12 times every single day to connect with someone. And then it's just a foreign call center that relays your msgs to the respective Acuity office, which never gets back to you. I have to come here in person on my way to work to ask a simple question about scheduling. Finally, the wait times are atrocious! You will always have to wait a minimum of 1.5 hours to be seen. And that is WITH an appointment. So bring your iPad or homework because you'll be sitting and waiting at least 90 minutes to be seen.

    What a busy busy Eye doctor's office!!! My appt time was…read more2:30 this afternoon. I waited almost 2 and half hours until I met my cataract specialist dr.Morgan Renner. She was so friendly. Experienced for cataract surgery. I almost lost my patience this afternoon due to the long long waiting time. However all the staff were so friendly and also, my hubby was so patient w me, I was able to wait about 3 hours. Dr. Renner was so attentive, my hubby asked many questions about cataract surgery, reasons, any other methods instead of surgery, and etc.....she answered us in details. Thank you. Dr. Renner! Thank God! My eye status was mild and not much progressed after 9 months. We were finally relaxed after she told us we can check every 6 months and I don't need the surgery. The medical building is located on the Walker and LA Palma street. Very easy to find the 4 story building, plenty of parking lots. Hopefully I won't wait too long for next appointment. To be honest, I got burned out after eye checkup blink, stay open wide, so many times in a row.

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    Acuity Eye Group - La Palma
    Acuity Eye Group - La Palma
    Acuity Eye Group - La Palma

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    Ralph Hutter, OD

    Ralph Hutter, OD

    4.3(34 reviews)
    0.9 mi

    We have been coming here for years and have always had a great visit from the front office staff to…read morethe Dr. They always take care of us and make our visit one to remember. Our items are always ready when they say it will be and we pick it up and go on about our day. All the ladies are lovely and are doing a great job! Our visits are always efficient and productive! Looking forward to our next annual appointments. Keep up the great work!

    As another review stated, they quoted a price, then raised it after the fact. (Here I naively…read morethought it was just me) The people at the reception desk are incompetent, snarky dolts. They also never give me the right rebate forms for my contacts - if they remember to give them at all. Anyhow, my last visit I had a quote for 2 years worth of contact lenses. (4 boxes) They ordered them. Then when I went to pick them up, they raised the price on all 4 boxes on me. I requested to speak to Dr. Hutter, who was less than 10 feet away. They said that they could have him call me when it was convenient for them. Then they gave me a "take it or leave" attitude with the lens price, and also for the hassle I'd have to go through to get what I ordered at the price I was quoted. I paid what they demanded and swore I'd never return.....and over 2 years later, I haven't. I got sick of their constant shortcomings and bullshit. My family always went here, so I did too. My mother Martha still goes there, but I'm never coming back. They pissed off a 30+ year customer for the last time. Now I get a better price on exams, lenses and none of the incompetence or attitude that they gave me. Go overcharge someone else, arrogant fuckers.

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    Ralph Hutter, OD - Dr. Joy Nakabayashi

    Dr. Joy Nakabayashi

    Ralph Hutter, OD
    Ralph Hutter, OD

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    Nelson Rick OD - optometrists - Updated May 2026

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