Everything was pretty good up until the week before and the days leading up to our actual move-in date. Dealing with Evan, the property manager, and Emily, the rental agent, was a challenging experience. Since I can only write so much in these reviews due to word limits, this is just a small sample of our move-in experience thus far.
We shouldn't have to conduct a walk-through of the house and report issues to maintenance. This is Jefferson Ridge's quality assurance obligation. We can understand minor maintenance difficulties, but major ones, such as the water not working, are simply intolerable. We were given a home with broken blinds, cabinet panels that were falling apart, an ice maker that was not working, missing flooring pieces, broken door latches, tub molding that was incomplete, and much more. In addition, we shouldn't be required to have electricity turned on in our name and not be allowed to move in until 4pm, while maintenance, cleaning crews, and others utilize it to finish jobs that should have been completed. Furthermore, no move-ins should take place around 4 p.m. on any day, especially a Friday afternoon. This situation does not provide enough time to address any issue that may arise. This company's failure to be fully prepared before a planned move-in, especially after being aware of the move since May 7th, is a poor planning decision.
Today is June 30, 2025, and maintenance has yet to return to fix or replace anything in this property, despite submitting a repair order list as directed by maintenance while they were hurrying to finish. Emily and Evan have not contacted us to inquire about the move-in process. We shouldn't have to chase someone down to get them to do their job or even acknowledge that they are dealing with people's homes and lives. Furthermore, this is an "upgraded" property with a higher rental rate. It should have been completed by 4 p.m. for move-in, but it was rushed because there was far more to do than two maintenance contractors could manage in a single day. Why did this property delay weeks to hurry this home when they knew our move-in date? We should also not have to thoroughly reclean a home before we can move in, OR even have a list of repairs that need to be completed.
Speaking with Emily or Evan will not help you; therefore, I'm hoping this review reaches a more senior property manager who can understand and hold individuals accountable. The Jefferson Ridge and Neighborhood Properties teams did not meet our expectations. Without any doubt, this has been the worst management company I've ever worked with. I hope that these reviews help others hold this corporation accountable. Unfortunately, this form doesn't allow pictures or videos, so future residents won't be able to see how our house looked on the day we moved in. However, I will write a review on as many sites as I can and include photos where allowed. Please do your research on this company before signing a lease, and hold this company accountable for its customer service and unprofessional behavior. read more