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Neal Craig DD MD

5.0 (2 reviews)

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Optum - Totem Lake - Street View

Optum - Totem Lake

2.0(3 reviews)
0.1 mi

We've been coming to this family practice for decades, ever since the original doctors established…read moreit (30 years?) ago. Its been sold/bought a couple of times since then, and is now Optum. Patient care has always been very good here. The doctors, while massively overworked, take time to listen and provide good care. Our family Dr. Miyauchi, is retiring now, he's been just the best and we will miss him. The waiting are is roomy and clean. Office staff quick/efficient. Billing: Prices skyrocketed when the corporate conglomerates took over, more than doubling. I feel they are squeezing as much as they can out of our utterly broken healthcare/insurance system. If you dont have insurance I would avoid coming here if you have an option That said, the billing here in large part has been accurate. The MyChart app is being forced upon us; its very clunky and unwieldy, but you can usually maneuver thru the mire and get what you need. Uploading insurance works once you figure out the horrible user interface.

I have gone to this clinic for years and endured the transition to The Everett Clinic and now…read moreOptum. They have gone from a 5 star clinic, that I enthusiastically suggested to others, to one star operation. It is nearly impossible to get in to see your primary care doctor or any other doctor on staff in their clinic. Instead they often direct you to urgent care thereby losing a doctor that knows you. My doctor is still good, but considering I can't ever see him, I can no longer recommend the practice

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Optum - Totem Lake

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Pacific Medical Centers - Totem Lake - Parul Sharma, DO, Rheumatology

Pacific Medical Centers - Totem Lake

2.4(57 reviews)
0.1 mi

Difficult to get a first appointment, even though it's advertised as "easy" and "simple" online…read more Front desk staff are rude even when kind to them and on time, every time this is the case. My doctor left a few years ago and I was left hanging with no new doctor, so I had to go through the process of finding a new doctor all over again. You have to find your room yourself which is just odd, and not very comforting or hospitable. My doctor was great, I miss her, so I'm leaving to find a new place now that she is gone.

Dr. Gawthrop, first appointment made fun of my believes of not wanting the covid vaccine. Then my…read moresecond appointment I was telling her how my mother has the genetic disease called "hemachromatosis" I asked for blood work and to receive understanding of why I am having random health issues. She continued to make fun of me and say I don't have health issues, and this blood draw will do nothing, more likely you do not have hemachromatosis. Good thing I was consistent asking for the test, because I do have the genetic disease hemachromatosis and its a serious life condition where I receive a phlebotomy a week in hopes to get to the average age expectancy. Dr. Gawthrop is extremely condescending. Worst experience to learn you have a genetic disease and research it while the dr makes fun of you and says you don't and that I was too needy on wanting to learn more when we got the blood results I was not shocked but happy to tell others about my experience with Dr. Gawthrop.

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Pacific Medical Centers - Totem Lake - Julia Wilson, PA-C, Urology

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Pacific Medical Centers - Totem Lake - James Lund, MD, Internal Medicine

James Lund, MD, Internal Medicine

Pacific Medical Centers - Totem Lake - E. Kai Hansen, MD, Internal Medicine

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E. Kai Hansen, MD, Internal Medicine

Neal Craig DD MD - physicians - Updated May 2026

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