Do NOT order online from this place. I ordered a Caesar kit from them on Christmas Day. Since it…read morewas the holiday season, I gave them some grace and knew that the shipment would probably take longer than the 1-3 business days that the website states. No big deal, I'm a patient person. Once it hit 10 business days and still no email regarding it being shipped, I sent a quick email. No response. So a few days later, I sent a message through their website. No response. Another email a couple of days later. No response. Finally I call them and am told that Daniel will call me back... I get an email that basically states "Sorry for the delay, I refunded your shipping, it will go out Friday thing Monday morning.". (Huh?! Oof). Again, no tracking number, no contact, no product. I emailed again to ask for a tracking number. No response. It's a month later, and no product. I call again, get a lady who says she will talk to Daniel and call me back. To her credit, she calls me back that day. She says it will be sent Monday, with express shipping, and I should have it by Wednesday. (Ontario to Alberta - doubtful). I ask her to send me a tracking number and she says she will personally call me on Monday with it. Well, you can guess what happened at this point. No call, no email, no product. Now I'm REALLY fed up (like I said, I'm patient, but over a month of getting the run around has finally worn it thin), and why won't the guy in charge even bother to speak with me?! I call back, speak with her again, she says they had three packages returned to them and mine was among them. That makes no sense at all to me, I'd sure like to see what the (non-existent) tracking said on all three of those. She says Daniel will sort it out. NOTHING. We're now into February. I call back, speak to the first gentleman again, he assures me that Daniel will contact me. Righhhht. I wait another week before one more phone call that went unanswered during business hours - they probably have call display. LOL. My next call was to Visa to dispute the charge. The next day I get an email with a short apology stating that he will refund me. No explanation as to why they haven't sent it. Over a week later, on Feb.13th, I finally received a refund. I don't even know if he provided it, or if Visa did... My bet is on Visa. What a joke of a business. Get your act together!