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Navia Benefit Solutions

1.1 (74 reviews)
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3 months ago

Broken links on their website, can't log on, customer service says they'll get back to me in 2-3 business days. Ridiculous.

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worst FSA administrator I have ever met. They literally gonna deny copay for clinic visit and clearly they don't read receipt, comments.

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Worst customer Service!! They mess your account up and then want to take forever to get things fixed!

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Review Highlights - Navia Benefit Solutions

Once processed, reimbursements are issued every 2 weeks and I have not had an issue with the payment posting to my bank account.

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Kaiser Permanente Administrative Campus - Rainier

Kaiser Permanente Administrative Campus - Rainier

1.0(1 review)
1.8 mi

This review will address their member services ONLY. tl, dr:…read moreit's pathetic. 1. If you use the online site, you will always, always be asked to create a new account, even though you already have an online account with them. Expect this. 2. You will not find out that there is a special subset of Kaiser specifically for Northern Washington until you have spent 45 minutes creating your new account (that you already had, with the information you already used for the old one) and have hit 'enter'. 3. The online chat is, admittedly, great, and probably the best way to get customer service. UNLESS 4. You are looking to change or obtain psychiatric services. That can only be accessed by an '888' number, and the wait time is ridiculous. If you have a cell phone, pray that it doesn't go dark before the automated voice asks for your member number - the response interval times out fast and shoots you straight into the wait - queue, which is often an hour or more long. 5. Once you have reached a representative, they will direct you to the online customer assistance site that told you to call the phone number. Catch 22! 6. In the rare, rare event that you get through the labyrinth, have all your information right at hand. Your insurance card, your medications, all of it. The intake process will necessarily be a lengthy one (don't blame the poor phone receptionists, please - they didn't design this mess of a system. Please be kind to them.)

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Achieve Alpha Insurance

Achieve Alpha Insurance

4.9(56 reviews)
10.4 mi

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

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Achieve Alpha Insurance - We ensure you get the BEST Price for Life Insurance & Health Insurance

We ensure you get the BEST Price for Life Insurance & Health Insurance

Achieve Alpha Insurance - I work with 33 Life Insurance companies to get you the BEST price on the market.

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I work with 33 Life Insurance companies to get you the BEST price on the market.

Navia Benefit Solutions - healthinsurance - Updated May 2026

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