I recently purchased a Veilance bag from the online store and it arrived with scuffs/marks on…read morenearly all outer surfaces. I can only think that this bag was on display or had not been treated carefully. This is not normal and not indicative of the material as I have handled the bag in the official Veilance store in London. I am disappointed that a £200+ tote bag should arrive in such a condition, especially since the pictures on the website did not match this. Pictures of the marks were sent over and the owner checked these before the store had agreed the return. The person I spoke to had emailled me that I should send it back and that I would be reimbursed for the bag and the postage, quote from the email "Thanks for your phone call earlier, just to confirm if you send it back via RM 1st Class Signed For and send us a picture of the receipt we will get that all refunded for you." I received a refund for the bag but not the postage. I sent in a query and was told that the bag was not faulty so there would be no refund on the postage back as the bag was not faulty. I called up and was told that there wasn't much they could do as the owner had ruled on the matter, they were reluctant to put me through to the manager or owner to discuss. I received no call back, unfortunately it appears the manager and owner lacked the ability to call me back. I am very disappointed that the shop had agreed to refund the postage and then went against their word. I'm not likely to use this store again, I went out on a limb to go with an independent but with the experience I have had I no longer trust them. I am further disappointed in spending so much on an item to get it in a poorly state and then to be told that this is normal. In addition, I let them know I would be leaving feedback of my experience and I was told angrily that I shouldn't make threats. Go figure.

For the clothes they sell in here - it would be getting a 5 star. My perfect man would dress head…read moreto toe in Peggs and Son. Seriously fit stuff guys. It is a boutique, which can equal expensive! Obviously you can find the things they sell - such as Huf, Carhartt, Obey... Etc - on the Internet, but this is a lovely shop to 'peruse'. I need to have things in the flesh! I'm not a trusted Internet shopper. But I love coming in here even when I don't have a man to buy for! Yeah I know... Bit of loser... But that is how nice some of the things are in here! The sizing doesn't go up for people a bit bigger or taller in a few of the brands though which is a shame cos I like my tall men! They have a fab sale on at the moment, which will leave happy boys with happy pockets!

Lovely shop, very knowledgeable staff. I bought a very luxurious jacket and the level of service…read more(and value!) was fantastic. Will definitely revisit. Their website http://www.hartleysmenswear.co.uk/ gives directions and shows a bit more of the shop, etc. The stock is regularly changed and there's lots of top names to choose from.

This is a very bespoke and custom men's formal and evening wear shop, offering clothes to a high…read moreend gentlemen's market. While I found the service to be a little bit dismissive at times, I couldn't argue with the quality of the clothes on offer. Unsurprisingly, such quality does bring with it a very hefty price tag, befitting the designs available. As I sought to become a real man with the purchase of a suit, I was put off by the £200 price tag attached. I'm not saying it isn't worth it, I am sure it is. However, such prices are just too rich for my blood.

Paul Clark sells all the necessary items for a gentleman's outfitting and toilet. To your right as…read moreyou come in is an attractive display of Geo. F. Trumper products, including all the necessary shaving creams, brushes, razors, props, colognes, hair pomades, and so forth. The wall is decorated with hand mirrors, and natural sponges sit in a jar. Over by the counter there is a cabinet with vintage and new men's jewellery, such as gilt and mother-of-peal cufflinks. The rear of the shop is largely dedicated to clothing, millinery and other accessories. It's lovely stuff, the shop is put together very nicely, with a good eye and a coherent general aesthetic, which is traditional but still cool. The shop keeper likes to chat, and in such a small space if you aren't happy with that you might feel uncomfortable, but I would definitely recommend checking Paul Clark out. If you have a bit of cash this is a great place to find some swish goodies for yourself or the man in your life.

Quite a good store that is easily accessable and close to reasonably inexpensive parking…read morefacilities. The stock is far superior to any of the chain stores ie so well made/great designs. Excellent range of jeans and casual shirts. Very little in the way of formal dress, but it's not that kind of store. Very fairly priced. (Right opposite a really good cafe that does an excellent All Day breakfast.

Great clothes for men. I do find room with a buggy to be a bit of an issue but otherwise greatread more

While my wife is in Bone (Ladies) down the road, I'm in here. Smashing!!…read more Really top quality range of clothes. I like the shirts here as they are sooooooo good. Yes, you may have to pay a little more but.. The jackets are to die for!! Go and have a look

We stumbled down a small cobblestone street in Richmond last weekend and found ourselves in this…read morefantastic little store! Heroes stocks men's clothing and accessories from some traditional as well as up and coming British brands. The store manager was very knowledgable about each line, discussing what each brand was known for and why. But, he was never pushy, it was a really pleasant conversation. We didn't buy anything that day, but we will definitely pop by to see what they have the next time we find ourselves in the neighborhood!