Cannot praise this company enough for the smooth process of moving - Especially during the Covid19 pandemic. I had a horrible experience many years ago and was reluctant to use a national mover again. These guys were top notch. If you want to call me to discuss feel free {{seven one four six zero six five seven one seven}}. Thanks National!!! read more

What a horrible company. We moved from Denver to Florida. The salesman was very nice and assured us all would be ok. The NVL hired a couple of guys to box my stuff up and they did a fine, expedient job. The actual movers arrived and put everything on the truck and took it to their warehouse. All was good so far. Unfortunately, who ever loaded the truck did not put all of our stuff on the actual moving truck. My wife was at our new home and noted items were missing. The driver of the truck told her some of our stuff simply wasn't put on the truck. My wife did not sign the acceptance forms because she knew things were missing. We had 2/3rds of an entire house moved and the half dozen movers were putting boxes everywhere; garage, bedrooms, kitchen, dining room, etc.., so it was impossible to actually inventory every box at that time. We called NVL immediately and informed them items were missing. They said fill out the claims form. They were not nearly as accommodating and nice as when they wanted to sign us up and take our money. I had full coverage, no deductible insurance on our items. That was a joke. I filled out the claims form listing the items I know are missing. Its not hard to figure out your silverware didn't make it, or glasses, or ice cream maker, ladder, wrought iron table, bowls. knife sets, custom knife set., etc.. I fill out the form and send it in. I get what looks to be a standard response. They denied most of the claim by stating we did not note the items as missing on the delivery paperwork. We didn't sign the paperwork stating it was there. They denied our claim for broken glassware by saying they were not allowed to inspect it. I have pictures. The most frustrating thing is they have our wrought iron table. They know they have it, they sent me pictures of it. But they won't send it to me. They have asked me what I think the value of it is. Well it is part of a set and the chairs all made it here just fine. I paid for full coverage zero deductible insurance and they have offered me less than I actually paid for the insurance. They lost around 10k worth of stuff and want to pay me $300. I have turned this over to a lawyer and will see where that takes me. The industry knows it has the upper hand and really doesn't care. When the move goes right, all is good. But when it goes wrong, this company will make no effort to make it right. Truly a scammy company. Stay away from them. read more

After reading reviews online of various moving experiences (most of them bad), we were mentally preparing for the worst. Our experience was actually great and relatively hassle-free. The pros: 1. We got a quote that was way cheaper than we anticipated and Joe assured us that there wouldn't be any hidden costs after we locked the rate in. And there weren't. 2. The movers were very nice and they packed everything up extremely well. 3. Our stuff arrived on time and everything was account for and nothing was damaged. The cons (hence the 4 stars and not the 5): 1. The date range between when our stuff was supposed to be picked up and when it would delivered was quite wide. To be fair, they were pretty up front about this before the contract was signed. I was told that they would know more close to the date of pick up but I didn't anticipate that that meant two days before the pickup. And it took a lot of calling on my part to get this information. 2. Similarly, there was little clarity on when our stuff would get delivered and it took a lot of calling to get this information. Because it was an 18 hour drive to our destination, we had to make hotel reservations on the way and it got a bit dicey not knowing exactly how we should time our arrival. Because of the uncertainty, we had to keep our plans flexible. 3. The movers arrived with fewer boxes than they needed and fewer than what was indicated by National Van Lines. This wasn't the movers fault or NVL's (technically). NVL outsources to a middle man company (who sends the movers). The middle man company apparently didn't send enough boxes with the movers. The movers had to run to UPS to try to find more boxes and they were still short. They had to leave a few (minor) things behind which we had to carry with us. Even though this was the fault of the middle man company, NVL should have coordinated this better and been on top of it. Despite the cons, I will say that the pricing was way better than I expected and our stuff arrived on time and in one piece. This is more than most people can say about their moving experience. Literally, everyone I've asked says there experience was awful. All things considered, it all worked out for us so we don't have a lot of complains. read more

Absolutely AVOID. read again. AVOID. To sum up, my items were picked up on Oct 21 and it was delivered on November 8 ! I moved to WA on Oct 26 and have been living from the suitcase for the past 2 weeks. These people have no shame and completely denied the phone conversation we had regarding when I wanted my items delivered. Absolutely exhausting to deal with them. My car was picked up by a different company a week after my house items and car was delivered last week. They will wait till the absolutely last delivery date they give you to deliver your stuff. Mind you, this window WAS NEVER discussed with me during all our phone or email conversations, except when we signed the paper during the final move day. Once again, they knew from day one my needs and when I wanted stuff delivered and even a week delay would have been okay, but its been 2 weeks and they chose to deliver my items to the very last day of the window they gave me. The lady on the phone lied and when she was giving me the updates because the driver called me and told me he picked up my items last week !!! When it was handed over to them on Oct 21 !! They had my address incorrect, had dates incorrect ...just a really shit show when it comes to paperwork but I already know none of this will be acknowledged and thrown back at my face with "well you signed this" and disregard every phone conversation I have had with the company regarding dates. Some of my items were received damaged as well , which I will be filing a claim for, but we know how tjats gonna Please avoid working with this company.go based on the other reviews people have written regarding claim . read more

I moved with National Van Lines September 2021. I was impressed with the sales person and I had them pack up my belongings because I wanted it professionally done. The packers were unprofessional and even left prior to finishing the job and NVL had to call them back to my home. I was very worried about my belongings. The actual movers were great and when we all got to the move destination, the packers didn't invoice like they were supposed to and it was a long nightmare. Upon opening my boxes, I found my crystal broken but not as bad as I had imagined. I am also missing a wardrobe size box with luxury items. NVL doesn't care. Once they have your money, they are done. Thousands of dollars of damage and they gave me a check in the amount of $80.99 and no word about my missing box. Do not hire these people. It was a horrific experience. read more

We could not have been happier with our move with National Van Lines. It went perfect. Not a single problem. It's not often you see that with any type of service. Michael Barrios, our contact provided a quick and thorough estimate and made the entire process easy and smooth. Great follow up and communication with Michael from start to finish. The driver, Mark was very professional, kept us updated on his pick-up and delivery times and showed up on time for both the load and unload. His helpers were also great, especially Dylan, on the unload. And the actual cost came in below the estimate. Kudos to National Van Lines!!! read more

I made the move from WA to CA and researched multiple moving companies. I decided to use National Van Lines because they were the cheapest(at first) with somewhat decent reviews. Once National arrived, they brought a semi to load everything. My goods were pretty much already packed, but the hardest items to load was my gym equipment. I was hoping to have at least 3 people for the load since I have a lot of abstract goods, but only brought 2. All of my boxes were loaded and the last job was my gym. My gym set was already disassembled, but the driver said it needed to be taken apart more for some reason. The two guys brought the equipment downstairs, only hitting the walls a couple times and loaded it in the semi and took off. A day later I got an email from National saying the total weight exceeded my 3,000 lb limit and increased my cost by almost $600. Now it's more expensive than the other estimates I received and I already paid for the move. I basically said whatever and paid extra because it's too late to dispute. I finally moved to CA and a few days later had my goods arrive. Everything was unloaded and immediately noticed items missing like my 45" tv, ALL of my Air Force gear and my Glock 19. I addressed it to the driver and other helper. I did like how the driver was fairly attentive on trying to find it, but no result. The driver left and called me back about an hour later saying he found my tv and will figure out how to send it back. It's been almost a week and still no word. I want to just go through insurance and buy a new tv and gun, but they base insurance by weight so I wouldn't get much back. Overall, it's like you can never find a really reliable moving company. The driver was really nice, but everyone makes mistakes. I just wish I can find a moving company that doesn't. Maybe next time I'll just use PODS and hire day laborers to pack. read more

I recently moved from Spring Lake, NJ to Carlsbad, CA. The staff at Jersey Shore Moving were excellent in planning and executing my move. The actual driver of my items, Michael, was in contact with me a few days before the delivery, the night before and the morning of. The communication was excellent and the overall work was great! All of the men packing and unpacking were awesome and I would definitely use them again. Unfortunately, there were a few items that were broken in the move. My TV picture no longer works and 3 priceless bowls were broken. I have submitted a claim to get some compensation which so far as seemed fairly easy. I submitted the details a few days ago and hopeful I will hear back soon! read more

This company uses 3rd party to originate the estimate. So I worked with the 3rd party, who did really good job and did good estimate and were very responsive. Though they missed to mentioned a lot of information that they must provide per federal regulations. I got estimate and we had a lot of stuff to move across the country. The estimator was nice and punctual and got us weight estimate. After that we figured that we need to sell some stuff. We got rid of two major appliances, some exercise equipment and some tools. We should've gotten probably about 500 lbs off our initial estimate. The move was smooth and the driver kept us informed. Though when I asked why truck was weighted about 150 miles from our house before load when weight station is less then 10 miles and whether there was it was fueled on the way, I got somewhat mumbled answer... So probably few hundred pounds of diesel fuel got added to my bill. While our staff was being moved across the country, I paid my bill, even though I have not seen documents from scales. So finally stuff got delivered on time (with a few issues, like scratches on the furniture and couple of boxes broken), but most of the stuff was ok. (we done really good job of packing). Almost missed one box and almost got couple of things from another customer, but that got squared away by staying on top of movers by both driver and myself. When we got to sign final documents I got also pictures of weights. (not sure why it could not be forwarded to us while on the road..). I got to calculator and realized that we were overcharged even based on the load. So I got to calculator and found out that our rates jumped by more than 6%. On the large load that quite an amount. I asked for the explanation and that's when the story began... finger pointing from the estimating company to the "Headquarters" and then some story about fuel surcharge, which is already part of the price, and finally blunt rejection and "nothing to discuss". Would not use them again. And not recommending unless you paying them with a free money :D read more

Update on this moving company: they finally arrived but they lost the legs of my couch and my expensive piano bench. How do you even replace the legs of a coach. Further more, my grand piano is damaged and I have to hire a piano repair company to look into it! I have yet to look at al the other items. Totally unacceptable outfit. I would never hire them again! In this modern day of age use a POD.. least you can guarantee your stuff will not be damaged and all the stuff will be there. Update Part Three: I moved to DC metro area in April. My major items of my furniture arrived damaged and missing like grand piano, piano bench, legs of sofas, wood scrapped and dented in my furniture pieces, and missing furniture shelves in my bookshelf. After, about five months I still haven't received compensation or repairs for these items. Further, they finally started trying to help with repairs but they have a furniture repair person from LA call me! I had thought it was strange they would hire a repair company in La and I made sure in emails to let van lines know that I am in Maryland. Don't they even know their customers and the moves they made? They should know I am based in MD ... what is a LA repair guy going to do for me? The repair guy and I had a good laugh about the incompetence and chaos of this moving company. Seriously, this move has been a nightmare that never ends. I just want to be done with this association. Please national van lines get your act together fix my items (some I already fixed for could wait five months with a broken piano) and I can be done with you guys. So frustrated and annoyed by the poor customer service and the lack of organization of this company. If I could give zero stars I would! All moves no matter how small or big, everyone's furniture should be treated with care like they are antiques. This cavalier attitude of people's items and response time, is why moving companies are probably slowly declining. Where is the days of competency, accuracy, promptness and valuing every individuals business. read more

A totally great interstate moving experience. Aaron was attentive and kept me well informed. The guys were fabulous. They were careful with my things and very covid conscious. Pedro let me know right up to the minute when they were picking up and dropping off. I asked them to try and get me in by Thanksgiving and they were a week early! read more

Do NOT use them. Read and listen to the reviews. We used and sadly are STILL waiting for our furniture from our Chicago to New York move. We were told by our sales rep it would take less then a week, now we are going on 10 days. Oh..ya, they keep pushing back the move they scheduled here in New York. Problem #1 there. Second problem, they took over 6 hours to move us out of what is essentially a one bedroom apartment with office. We are moving to NYC, we got rid of 75% of our furniture and had only a bed, couch, and dresser as large furniture pieces. The crew who moved us out of our place took over 6 hours because one guy felt the need to talk on the phone for the first two hours, the other just guy stood around aimless not knowing how to pick up a box and move it, and then one guy was actually working. At about hour 6, I had to ask them how much longer as I felt more talking and goofing off was going on than actual work. I myself started moving stuff. Third problem, they broke a piece of glass furniture. Thanks fellas for being careful...I can't wait to see what is broken when our stuff FINALLY arrives. I assume I will be filing hundreds of dollars of claims because I see how poor you treat people's items. They broke glass that shattered all over our front steps and sidewalks. The guy took maybe two minutes to clean it up which was nothing because it is shattered glass...IT WENT EVERYWHERE! So, here I am spending half a hour with a broom followed by vacuum cleaner trying to pick up glass so our future renters or a kid walking down the street do not get cut. In summary, they are the worse moving company I have ever dealt with. I have moved from Florida to Atlanta, and Atlanta to Chicago, I get moving. This company doesn't and their sales reps only care about signing you up, after that they could care less about customer service. Recommend anyone but them for cross country moves. read more

DO NOT USE THIS COMPANY! They LOST (a.k.a., the source movers stole) a bunch of my stuff for a move from the Western US to the Central US. My stuff was stored in a warehouse for one day because the truck from CA was late arriving, and a bunch of stuff was missing upon arrival to me in Central US. They did not tell us the truck was late until the day they came to pick up my stuff, and we specifically wanted to avoid this "temp storage" situation. They said it would be stored in a warehouse overnight and picked up by the truck in the morning, a.k.a,. after they had time to sort through my stuff and steal a bunch of items !! I had an entire box of artwork missing, among which was a rare painting, a family heirloom; other items were a large outdoor bean bag by Fatboy, a Dyson vacuum, and several bins [clear bins!] with pots and pans, very expensive ones at that, Calphalon. They did not wrap certain items as they were supposed to (a Fatboy beanbag and a Fatboy island beanbag) and they were disgustingly dirty upon arrival, as if they had been dragged through DUST AND MUCK. The driver FORGOT that he had extra stuff on the truck and when I asked about it, he said he didn't have it, even though it was listed on the UNREADABLE manifest he gave me a copy of. When I said those items were missing, he didn't follow proper procedure and report it. When I called HQ to complain, they followed up with the driver and he sheepishly admitted that he had it. Too bad I gave him a $25 tip that he didn't deserve. He made a HUGE deal about driving into my apt. complex, which was not that hard to maneuver around in, as if he was the King of Siam, it was gross. The local moving company in my original city ADVISED ME AGAINST getting the moving insurance. The local rep was also very rude to me and a family member---and snottily suggested that I was "price shopping" when I queried about moving the pick up date [The truth = I had to travel for work and might not be in town when my items arrived; every convo I had with him, he was rude beyond belief, as if I was wasting his time!]. HQ out east handled matters-- andit took 3 months to resolve!----but you get pennies on the dollar for what you lose. DO NOT USE THIS COMPANY! read more

I moved from MI to AZ. One of the worse experiences I have encountered and I'm still dealing with the aftermath of the company. I labeled, organized, and packed all of my boxes for an easy move, the only thing the movers had to tear down and setup is my queen bed. The movers that loaded my stuff lost my hardware to my bed and then came up with 3 different stories about where the hardware went. I had 3 different people tell me they were going to order my hardware which never happened until I escalated it to upper management. I have spent hours on the phone and at home after my initial move trying to get my bed put together. It took weeks to get it put together between scheduling their company and my travel schedule. I also have a damaged fan which the pedestal is completely broken and I still have not heard anything about the replacement or money back. I again have to call to follow up and waste more of my time. I understand things happen with moving but the lack of communication and follow through from the moving company is ridiculous. I have received some compensation for my time and headache but I much rather would have had a smooth move. I will not recommend National Van Lines to anyone. All my coworkers and friends have heard all about the nightmare. read more

Pick up and delivery were both on time. Actually, delivery was a bit earlier than expected, which was great! The loading and packing crew was the best. They were professional, friendly, accommodating and thorough. The delivery crew did their job fine, just wasn't as friendly, an a bit more rushed. The final cost was several hundred dollars less than the estimate. Through out the move, Sam (our sales rep) and the admin staff were responsive and answered all of my concerns. Would recommend again many times over! read more

Excellent company. Very happy with the whole process! Very affordable. Team loaded items efficiently and carefully. My items were delivered to my new location out of state a day ahead of schedule. Set up bed frame and bed, put items where requested. No problems. Would definitely recommend!! Thanks!! read more

Mitch is a great asset to your Company! He kept his word on every single thing that he promised and was with us every step of the way. I probably bothered his too many times but he always reassured me that he would take care of my concerns and he did! Our driver, Eric, and his son, Lucky, were such help to us and went above and beyond the job to make sure that this elderly couple were taken care of. These people were professional and courteous at all times. We rate them the "BEST "! The Moore's read more

This company is a disaster. I consider myself a pretty go with the flow kind of person but this company has been truly unpleasant and unprofessional from the beginning. We planned our move from New York to Chicago with the intent of giving ourselves some ease of mind of not having to deal with the stress of packing and unloading. We initially had a pick up window from June 21-25th which was fine because we needed to move out at the latest on June 25th. We were told we'd get 24 hours notice of their arrival and were stunned to learn that on June 24th that they could only arrange a June 26th pickup. We made it clear that this could not work and after a lot of pushback we finally got our June 25th date the night before. Our delivery window was from June 26th to July 8th. Not ideal but whatever, we can survive those 10-14 days without our stuff. July 7th comes around and we have to call to figure out that our stuff was delayed and wouldn't be arriving until the 14th. Obviously not what we planned for but we were told by the rep that we'd receive some compensation for the delay. She calls us back and says they can either pay us $50 a day or reimburse 50% of our "appropriate approved purchases". This is a complete slap in the face when we spent thousands to have our stuff moved. We later find out that our stuff now would be delayed until the 18th. We express that the compensation needs to be adequate given this delay and she returns to say that they're willing to do $100 a day. Again not ideal. We don't here from them for another couple days and find out on July 15th that they can't be deliver until the 23rd. At this point we don't even understand how this can be happening and she tried to tell us that June is always a tough month. I'm sorry but that really isn't our issue when we have a contract that outlines the details and dates of our move. We express to her that at this point the compensation for this delay has to be substantial given the amount of inconvenience and unwarranted stress it's brought to our lives. On July 16th, we again, are the ones calling for updates and are told the best they can do is $100 a day and they can't guarantee that our stuff sitting in a random NY warehouse can be delivered on time. At this point, the delay time is close to matching the original delivery window. What bothers me the most is the lack of empathy and sincerity from the representatives regarding the company's inability to deliver on their promise. The move at this point should be 100% free and I definitely plan on filing a formal complaint with the Better Business Bureau. read more

From the first contact with my local agent through the delivery - everything was done with care and professionalism. Everything arrived without any damage. read more

We've moved across the country twice. Hopefully we're never doing it again, but if we do, I'll call National. Everyone I talked to treated me like a friend, phone calls were just about always answered within 3 rings. If I had to leave someone a message, they called right back within minutes! E-mails were always answered quickly. National Van Lines moved our stuff across the country TWICE and nothing got broken. Nothing. Big Thank you to: Aaron, Matthew, Dennis, Lori and everybody else helped out along the way! read more

When I first started making inquiries about our cross country move, we were called by National Van Lines, to make an appointment with their agent, Nate Volk, who came out (at the time appointed) to estimate the contents of our house. (Not like some companies - where they wanted me to do the estimation! Really?!) Nate was very thorough and spent about 90 minutes making an inventory list and explaining the procedure. The estimate was kind of on the high side, but I didn't want to risk going with a company that "guaranteed 10% lower than the competition" and our move was in July - busiest month. The agent explained that if the weight ended up being less than the estimate, our total would come down accordingly. (My thoughts we "Yeah right! Like that's going to happen!) But in fact that did happen, and our final bill was over $1000 less than the original estimate. I had read horror stories of companies adding on this and that, and in the end, when they have your furniture hostage, you are obliged to pay. When it came to the actual move, our driver and his helpers were extremely nice, efficient, and careful. And our things arrived within the contracted period, and again, the driver did a great job of unloading, making sure he was placing everything in the right place, re-assembling beds and furniture, and allowing me time to put new protecting felt pieces under all the furniture. Definitely a 5 star move for us. Not a single breakage. read more

I did not have a good experience with National Van Lines - they brokered my move to 2 different companies. The first, RA movers in Rhode Island who did the pick-up was scary. After being told they'd show up on Monday - and shuttle my stuff to a nearby truck - by NVL (a trailer truck could have fit on street), they canceled and showed up at 4:30pm on Wednesday - the last day of my window. Well, at least the mover called at 10:30am to tell me that he'd overslept and would be there at 1pm. It was one chain smoking professional mover, and his 60 yr old friend who tired easily. They finished at 10:30 pm , the paperwork carbon was faint and unreadable (good thing I'd counted and numbered my boxes and made a list of items), and the 14ft Uhaul was not large enough. They tied my kayak on the roof and had a couple of boxes in the cab. My belonging sat in a Rhode Island warehouse for 2.5 weeks, and then were picked up by Relax Relocations out of TX. I had informed National Van Lines that my belongings would need to be shuttled into my new apartment complex which was gated, and also that it was a 3rd floor walk up. So, Relax Relocations shows up at 5pm, with the tractor trailer - and their guy Enrique demands I accept the move - I tell him NO - it's in my lease - no tractor trailers/the apartment will fine me - it had been discussed several times - we spoke this am - that you need to have a smaller shuttle truck. He wanted to have his truck block a lane of traffic on a major road right near the highway, and have his guys carry my stuff a block around the complex gates! NO - so next am they show up with a Uhaul, the first item carried into the apartment under blankets, turned out to be some one else's night stand. Note: the movers carried items on their backs - they had no hand trucks or dolly. One guy set a box on my glass top stove - which I moved to the floor and minutes later, I noticed the burner was on - that could have started a fire. They wanted to dis-assemble my sewing table to move. they removed the top and back, and basically tried to rip a side hinge off because the front doors were locked - then, they put the tops on backwards- which bent the 6 hinges. The movers had to make a 2nd trip with the 14ft Uhaul to pick up my dresser from the large truck. I lent them my gate remote so they could get back in, and when they left through an entrance gate, the gate hit the back of the Uhaul. The Relax Relocations boss - in TX - blamed me for that accident. I had to pay $388 to have the gate repaired, now more than 2 months have passed and I have not received reimbursement from NVL's insurance. Lastly, I had paid for packing of my television - but Relax refused to unbox it, and attach the flat screen to it's base (which it turns out was still on their truck) . Eventually, the movers brought my TV stand at 7pm - and then complained that there were no screws - I had to point out to them that the screws were in the back of the TV- re-inserted by the first movers. The part that really bothered me was Enrique the supervisor (via phone) at Relax Relocations - when I submitted the claim for the gate repairs after receiving the estimate from my apartment complex manager, he called me up - told me "Karma is going to get me" and "he knew what I did". I was not driving their truck, I was inside unpacking my boxes. read more

I am an 85-year-old woman who moved across country from Oregon to Georgia to live closer to my daughter so she could help take care of me. National promised my belongings would be delivered safely and on time. That promise was not kept. I waited for six days past the contract deadline, on borrowed lawn furniture, for my belongings to arrive. I was compensated $50/day for late arrival on a bill for well over $12,000. When the van finally showed up, I discovered much of my furniture, most of which was under six months old, heavily damaged. One piece of furniture wasn't even on the truck. One of the movers was in such a hurry to leave my house, he ripped the fabric of my new couch right before my eyes and didn't utter a word. The movers didn't set my bed up correctly before leaving, either, and the driver told me he spent two days enjoying himself in Las Vegas while on the way to Georgia. I filed a claim report for nearly $3,000 for the damaged furniture, and National sent a check for $216 to cover the claim. I then filed a claim dispute, was repeatedly told it was being handled, and six weeks later was informed that $216 was all I would receive as compensation - all strictly according to the contract, as stated by National. I strongly advise against hiring National Van Lines for a move. (Review written for me by my son.) read more

This was the worst customer service I have ever received. In the beginning process I was told by the sales rep that there would be less than a one percent chance that the movers would pick up our belongings on the first day and that it would arrive on the last day of the given window(Feb 17- Mar 9). This was a blatant lie because our belongings didnt arrive until March 21st. When I called to ask where my stuff was it took the customer service team 3 days to get in contact with the driver and to find the whereabouts of my belongings. They then told me they would call me to give me frequent updates but I had to reach out to them each time to hear anything. Laura Manning the "VP of customer service" demonstrated some of the worst customer service I have ever experienced. She was extremely rude over the phone and had a very unsympathetic approach towards my belongings not being delivered for over a month. Its amazing that a National Van Lines company took over a month to make a simple delivery of a one bedroom apartment. I will never use this company again because it is clear that there is no accountability and transparency from anyone involved in this organization and as a customer I feel completely disrespected. BL# 335302 read more

I have moved from one state to another 7 times and by far my best experience has been with National Van Lines. My agent, Michael Barrios, was patient and answered all of my questions (which I had many) over the course of the 3 months we worked together. The move went off as expected with no issues. With moving being such a stressful thing, I am blessed to have come upon Michael and National Van Lines as they made the experience so easy that my stress level was at an all time low. read more

Great job-- friendly, professional. Moved my items as if they were their own. I needed boxes for large pictures, mirrors and TVs I couldn't find. They boxed them up and they made it unscathed. Great job and I highly recommend them. read more

National Van Lines handled my recent cross-country move. I had an excellent customer service experience from Joe Kim. He was knowledgeable and responsive, and addressed all my concerns before, during, and after the move. The driver for my move, Damon Clark, was also fantastic to work with. He went above and beyond to make sure every last thing was packed in one load and delivered in record time, despite my move date unexpectedly needing to be moved up a couple of days. I'll definitely consider National for any future move. read more

National truly cares about you and your family. I would go with any other Van Line!

I've been moved professionally before in my corporate life - so I've seen professional movers before a number of times. This experience has topped them all. It started with Ron who came by our home and inventoried everything. We followed up with questions and added a few items while subtracting others. This was all accommodated without fuss and the quote stayed true to the original amount. The second part of the move was the loading and unloading - a job performed by Brad and his team. I can not underscore the knowledge, professionalism, discipline, and work ethic that Brad's team demonstrated. The team that loaded started at 8am and worked the entire day through 5pm continuously packing, loading, bringing things from the basement, breaking down lamps, furniture, and other items to pack them safely and tightly. Then the 'Magic Man from Rochester ' in the truck was playing a mind-boggling game of 'Tractor Trailer Tetris' packing every cubic inch of that semi full. It was truly impressive, fascinating, and very special to watch. Brad's other team on the drop off end was equally talented. They showed up early and were ready to go at 8am sharp. The worked diligently and were kind, professional, respectful, and disciplined. Congrats to Brad on running such a fine organization and demonstrating excellent leadership skills among his teams! Finally, I can also add that I will recommend National Van Lines to others considering similar moves - indeed, I already have! Dave Jentsch read more

I expected more from a well known van line. My items took 23 days to be delivered, and the excuse was a shortage of drivers. I'm pretty sure that a shortage of drivers would have been known 23 days earlier when they picked up my things. Rather than be honest they quoted 5-20 days. After 10 days I started asking where my things were and they had not even left my previous city---nor would they leave until the 20th day. Had they just told me then that my goods would take longer I would have planned very differently. We had no bed, sheets, towels, cooking items...NOTHING. When my items finally arrived the driver was very haphazard unloading my items. At one point he attempted to unload someone elses couch and cushions. I told him they were not mine. After unloading he tried to get an immediate signature. I walked my home and realized that my own couch cushions and a chair had not been delivered. He went back into his truck and located a missing box---but never located the chair. Also, my items were filthy---likely from sitting in a warehouse for 20 days. I communicated my missing chair to National Van Lines--and crickets. Again, communication is the key. Do better National Van Lines. read more

Can't say enough about National. Danielle Perri was amazing and very patient guiding us through the process for our move from NY to NC. She calmed my nerves and provided support whenever a question arose, and I had many. Lisa Varzino, our move manager, was also great. She kept us informed and introduced us to our driver, William Lamm, who was a gem. He took the utmost care in assuring that our belongings were handled professionally and with care both on the load and delivery. We had no worries when he drove away after loading our life into the back of the moving van. He contacted us and delivered everything exactly when he said he would. Having everyone only a phone call away was reassuring. We would not hesitate to recommend National for any long distance move. Thank you National Van Lines! read more

Cross country move. Communication was fantastic. On time, everything as communicated happened. Professional movers, not day laborers. They were so quick to load our 2400sq foot house. Quick but with care. Only one thing broken, the drawer on the sectional sofa and we didn't realize til a week later and it will be so easy to fix and not really their fault, from what we saw it just wasn't manufacture well. The awesome surprise too, was the day after they loaded, I received updated price and it was almost $1000 less than quoted. Our stuff wasn't as heavy as they estimated. What an awesome surprise and honest company. read more

I do not recommend this company. The coordination and timing of the move was okay but that's about it. The packers/movers stole from us, we called the sales rep to file a complaint. He claimed was doing an investigation, yeah right. We had to file a police report, because one of the stolen items was expensive. Then when our furniture arrived down south, 2 of the movers showed up 2 1/2 hours late, and didn't want to work once they finally showed up. When I asked one of the movers to please move our refrigerator, because they put it no where near an electrical outlet, he flat out told me no got in his car and left. I ended up moving it myself. A few days after the move, we started to notice the damage on some of our furniture and they broke our fire pit. Not only do they hire lazy, careless people, they hire thieves. This company does not care about their customers or their quality of service. Do not use this company! read more

Easy transaction, everything on time, and the best part... great communication throughout the move. Big thanks to Joe K. for making it all go so smoothly. read more

National Van Lines provided superb service! From the first contact with Steven Rodriguez everything went as smoothly as it possibly could. He explained everything thoroughly and provided a strong quote in no time. He was very personable and not at all pushy. They were able to work within our time frame and the price was very reasonable. We were a little nervous doing business with a company that didn't have a local presence, but in the end it didn't matter one bit. They communicated well, showed up on time at both ends, and took care of everything. Al, the driver, and his assistants Jared and Cam did a great job and had a great attitude. Thank you so much for making such a stressful event almost pleasant! I would highly recommend National Van Lines to anyone! read more

National Van lines handled my move with professionalism, courtesy and they handled my belongings with the utmost care. I worked with Aaron Bacon, and he was absolutely the best. I had some unique challenges, but Aaron was always available to help me out and offered so many solutions to my challenges. Great Job, I would highly recommend National Van Lines in the future. read more

Hey Debra, it ABSOLUTELY was National Van Line. Here's the B/L: 335237

We had the privilege of working with Danielle Perri for our cross-country move. The process was flawless from start to finish, thanks to her. Our driver, Harold, was also fantastic. I highly recommend. read more

To Sam Meredith, who was my initial contact with National Van Lines: As you probably know the final delivery has been completed. My brother in Washington told me that the delivery went well and the workers were very good. We would like you and National to know that we were very impressed with the entire process from start to finish. Personally, I can tell you that the professionalism, efficiency, and communication skills displayed by all during the process was top notch. Last but not least, it was YOUR customer service skills, calmness and clarity of the process that reeled me in to choosing National Van Lines. I'm so grateful! Kudos and Thanks to all involved. Sincerely, A very happy customer! read more

National Van Lines were very helpful and quick when it came to selling their business however, upon having our belongings picked up it took the company over a month to deliver our items. When we called to check in they let us know the truck was stuck, it was delayed due to an oil change and the excuses kept coming. Most days I couldn't even get a call back to see where exactly the truck was. It is very difficult to trust a company when they can't even give you a call back. Laura Manning, the Assistant VP of customer service was very rude and hung up the phone more than once when inquiring about our delivery. We were without our belongings for over a month. read more