Brittany, a phone agent, is extremely efficient, pleasant, and professional. Her knowledge of company policy is noteworthy. She helped me with several issues today and answered my many quwestions very patientl;y. read more

One of the most shocking, unprincipled corporate experiences I have ever had. I have a major active storm damage claim (Claim #260791345) with National General (an Allstate company), and their systematic deployment of deceptive stall tactics and contract violations is completely egregious. First, they attempted to split a single convective storm event into two separate claims--one for hail and one for wind--just to double my out-of-pocket deductibles. Then, they omitted severe exterior roof and property damage entirely, paying out a fraction of a real estimate and leaving me with an active interior ceiling leak. When I exercised my legal rights and formally invoked the policy's appraisal clause to force a fair evaluation, their bad-faith tactics escalated into high gear. They have sent inspectors and independent adjusters out to my property THREE SEPARATE TIMES. Every single field visit is handled with gross negligence. On the third walkthrough, their own contracted ladder technician physically documented total-loss hail damage metrics of 10 hits, 10 hits, and 6 hits inside test squares on the roof--yet the engineer refused to walk or inspect over half the roof slopes, claiming the 14/12 pitch was "too steep" and asserting from the ground that "hail only comes out of one direction anyways." The height of their corporate fraud occurred yesterday. The engineer called my personal phone aggressively demanding a FOURTH property visit to fly a drone to try and patch his incomplete report. The exact second I said no and directed him to talk to my independent appraiser, my desk adjuster, Kim Garrett, immediately texted me claiming the inspection was suddenly "miraculously complete." She then stated a written report would now take an arbitrary 5 to 6 WEEKS to process. They are caught in an absolute lie. They cannot declare an inspection complete within 60 seconds of a drone refusal unless the drone was a complete manufacturing of delay. This is deliberate administrative stalling, systematic obstruction of the appraisal process, and classic bad-faith insurance handling. The Kansas Department of Insurance has officially opened a formal regulatory investigation into National General under State Case Number 125957. I am logging every single text, incomplete inspection, and corporate contradiction directly with the state investigator. Do not buy a policy from National General or Allstate unless you want to pay premium prices just to have your property neglected and your legal rights obstructed during a disaster. read more

VERY BAD SERVICE!!! If you have an accident with one of their clients they ignore and try to ghost you and hope you forget about having your car fixed. read more

This place sucks I been trying to get someone to call me back for 5 months in a car accident not my fault No one has gotten a response back to me after 5 months try everything in my power to get my car fixed Technically its 0 stars but had to post something read more

Edit: I just spoke with the tow yard who said that National General will not do an alignment on my stolen car. Keep in mind, the car has not been turned on since last week so we don't know if or how much damage has been done. Also, I spoke with Enterprise who told me the car had to be turned in by 3pm today. I'm currently leaving work. Why was that not communicated with me via text or email? Where do I start? My car was stolen from in front of my home, talk about felling violated, on July 22. I called the police, insurance and finance company. The car was found by police the day. I arrived on scene and was told they we had to wait in crime stoppers I signed an affidavit and releasing the car to me. Keep in mind this lasted less than 30 mins. Eventually, I try to unlock my car so police could do their job but my FOB would not work. The thieves had literally deactivated my FOB to my vehicle. A tow truck had to be called as offer any further assistance. I immediately called Chris C. in the Winston Salem office as he has been assigned to my case. I leave a voicemail letting him know everything that I experienced just minutes earlier at the scene. The day progress and I hear nothing but because I know everyone is busy, I send follow up email. Chris does call me back the next day and says, "I called you and left a VM." He did not. I had no missed call or voicemail. Fast forward to Friday, I receive the police report and send to Chris within the hour. Monday morning, I text Chris for an update. No response. Someone from a local contacts me; he's my adjuster. He wants to set up a time to see the vehicle and any damages. I let him know that I never received my car back, it had been towed to the tow yard, etc. He admitted that their had been no notes stating any of this...and he would reach out to Chris. My adjuster then text me for more information and I provide the tow yard information. Chris, eventually text me back saying there's no update. I respond that I have one and explains my conversations with my adjuster. No apology, explanation, nothing. I request a rental which he does provide in a timely manner. Now it's Tuesday or Wednesday. I text my adjuster to ask if he had been able to see my car. He says no but he does make it the location that day. Chris call me on Thursday letting me know that two estimates were done but they accepted the 2nd estimate which he explains was the lower amount. He explains my deductible, which he had discussed on our initial call, and because it's a $1000, essentially, they wouldn't pay for anything. Again, no sympathy, empathy etc.The thieves broke my door handle and my keyhole, my back tire is split and I have scratches on the left side. And on top of that, my FOB doesn't work at all! Huh?! He explains some damage which I'm thinking he's speaking of me admitting that there was previous damage on my passenger back door (right-side). At this point, I am feeling lost and upset. I said a lot in our interaction, including that this is unfair, I'm the victim, and asked about the timeframe and I don't want the car because I already knew the value was less than $4000. I've paid almost half of that amount in monthly payments and now, including my deductible, I felt like I was paying for something that I had no hand in...I felt helpless. He never gave me an exact time, although I recall him saying 24 hours. but we ended the call with him saying the rental had to be returned today, although I had a $600 allowance. Keep in mind, I've had the car for less than a week. This is unacceptable. Chris lacks sympathy. Yes, he has a job to do, but I am the victim. I don't feel protected and this experience has forever changed me and not for the good. I hope in the future some training or conversation could be had so that the next victim would never feel like the culprit. Edit: I can provide any photos of my car and text conversations between he and I that would show further evidence of my horrible experience. read more

I mailed my check on Nov. 5th and they DEPOSITED it on the 10th. All good, right? Nope. I got an email yesterday (the 20th) that my car insurance was cancelled for lack of payment. So, I had to give them a credit card to keep it active. Then I went to the bank and got a copy of the check showing they deposited it. All good? Nope, not yet. I had to go back to the bank and get a copy of the transaction page showing it went through. All good? Not so fast. After acknowledging that they had my proof, they needed 3 to 5 business days to "investigate". I went ballistic. I finally got to a person that credited my Visa card. This nonsense started at 8AM and it took me until 2PM to get it resolved. We were treated like deadbeats when they had our money for 9 days before they cancelled us. I am 79 years old and pay my bills the day after I receive them. I've never given a bad check or been cancelled for non-payment. Did I get an apology. NO I DID NOT. This is unacceptable. If they weren't cheaper than our homeowners, I would have cancelled them, but in today's world, every penny counts. read more

I am a retired insurance agent that wrote National General in a state other than NC. However, I had NEVER experienced the application of short-rating on a personal lines policy. National General's rates for adding a youthful driver were out the roof, so I had to change carriers 3 months before expiration (I have been with them almost 4 years). Evidently, the short rate provision is in their policy language (blame on me for trusting them) and rather than pro-rating my premium for the paid period, they are charging me for canceling. I have written the state commissioner but since it's in their policy language, there is nothing I can do....EXCEPT alert other people to their greedy policies. BUYER....RUN!!!! read more

Go elsewhere for RV insurance! This crooked company refused to refund prorated insurance premium even after showing proof that the trailer was sold. In other words, they stole my money and are not responding to my plea for a prorated refund. Please be WISE and read other reviews as well and STAY AWAY from this Demon! read more

This is not a good insurance company this is not a good insurance company They do not represent the injured party. Five months later I am still waiting to even hear from an agent and move forward with my claim. read more

Do not use this insurance company!!! Beware. Go with a more Reliable insurance company. Made a claim after 15 years and of course they won't pay!! read more

I was searching for insurance for my vehicle. Found this company on line, agreed to pay $268 down payment. My monthly payments where to be $59.10 a month. I received a payment schedule stating those totals. 3 weeks later I received a payment schedule with monthly payments of $80.89. I called 6 different times and spoke to 6 different customer service assistance to take care of this situation and to have the automatic payment deducted from my bank account . This never happened and my insurance was cancelled. I tried to have it resolved but they told me that since it had been cancelked that I had to reinstate it. But that I had to pay an additional $145 re-instatement fee so that I could be insured. . Now I dont think this was fair because of their inadecuate employees or system that cant get things done how their suppose to be. I am very dissapointed with this company that tries to take advantage of elder persons that just want sone consideration. I will never recomend a company like this that tries to scam people lije that. This is a bad company , bad customer service and bad business practices. There are better insurance companies out there. By the way, this a Freeway insurance Services Company. Dont do business with tgem, they'll take advantage of you read more

Kerby placak was horrible to excuse many ways avoid my boyfriend calls and via emails and lied she lied to mail out which isn't true it's been two weeks it was cancel check and it's renew to check and throw us off they assume my car was damage and throw small a check but body shop said it was more than that make us pay our pocket we have a lawyer look at it read more

Beware! I have never experience a lack of care by any company let alone when we pay monthly for four years now. Made an auto insurance claim June 28, 2022 after national general insisted the collision repair center use aftermarket parts on the suspension of my vehicle to which they refused and then insisting they attempt to repair the door that they were told by the collision center needed to be replaced setting back the repairs months, our car is finished and ready to be picked up. We have left voicemails and sent emails daily with no response from the very beginning concerning rental agreements, depreciation of value, etc. i've escalated this issue to management but they don't respond or seem to care about their customers either. Currently my car is being held at the repair facility because they won't pay the charges on the claim read more