A big group of us booked the zip ride & many wooden wigwams cabins, to only find out on the day that the zip ride was cancelled due to weather , which is very understandable as was very windy & raining.
As we travel from far the email that they send on the day to cancel the zip ride, was too late, we were already on the way.
The customer care in the center is very appalling , couldn't answer none of our questions, no clear news regarding the zip ride, no clear news about the wigwam cabins ( when we can have the keys?), we had to wait all day @ the center cafeteria as the office didn't know what to tell us as he was waiting for a rely from the boss.
All just to ruin our day with no reply.
The following day ( a nice sunny day) after we spend the night in the over priced wigwam, we had no experience the zip ride, the main reason of our visit, no news from any of the management to say sorry, or any advice for rearrange the visit...I will not suggest to book in advance for this place .
The workers told us on the sunny day that the people running the Sunday's zip ride ( cancelled due weather) on Mondays are booked working somewhere else & they can't open the center for us! VERY BAD MANAGEMENT.
So we departure very disappointed read more