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Nathaniel The Insurance Agent

5.0 (1 review)
Closed • 8:00 am - 10:00 pm

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6 years ago

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AAA Waterford Lakes Insurance

AAA Waterford Lakes Insurance

(3 reviews)

Waterford Lakes, East Orlando

Terrible customer service, this office need to close soon , Gabriel Lewis, never follow up the…read morecustomer and if you have any problem or questions the office text to you call 1800... I'm pass really hard situation, I'm apply for the combo house and car, switch to AAA, a month later they do the inspection and have two issue. One was a trampoline ( need to removed) in 30 days I'm removed same day But Pool fence ( in that moment I'm in the middle to renovating my pool area and ask for more time to send the pictures and the last day they respond.) The Underrider say your police it's canceled... So, next day. I don't have insurance for my cars and for my house. Terrible I don't recommend to any homeowner And nobody answer the phone call in this office no email no text

My friends and I were involved in a car accident outside of Waterford lakes. It took 6 hours for…read morepolice to arrive and we weren't allowed to move our vehicles until they finished their report so I wasn't able to call AAA till very late. The lady on the phone was super kind and sympathetic. Our tow truck driver, Fabian, was absolutely amazing. It was 3 am and he was so kind and upbeat. He definitely lifted the mood and was super helpful. My dog was with us and he was super sweet towards her and allowed her to drive back with us. He even waited outside the apartment to make sure we all made it back inside safely. Best customer service.

Susan Collins - State Farm Insurance Agent - State Farm Logo

Susan Collins - State Farm Insurance Agent

(7 reviews)

Waterford Lakes, East Orlando

My husband and I have been with State Farm for over 10 years. While in another state we lost our…read morehome and everything inside while we were away on an overnight anniversary trip. It was the most devastating moment of our lives but even though we were scared to death State Farm helped us and we got through an impossible situation. After that we knew we wanted to remain State Farm customers so once we started our lives over again about 2 years later and moved to Orlando we located our local agent and met with them. Susan's office was amazing. Fast Forward to a year ago and we had severe roof damage due to the hurricane and again they covered it completely within 5 days. Stephen at Susan Collins office is an amazing individual to work with. I can't speak for everyone there but he is great. I have him writing car insurance for my daughter, a small life policy for her, a large life policy for my husband and short term disability for my husband. If for any reason you need anything call Stephen he will take care of you.

I've had a very disappointing experience with this State Farm office. They are extremely…read moreunresponsive unless they need something related to my money. When I actually need help or support, messages go unanswered. Back in October, Carmen promised to credit my account but failed to do so. I waited for months and received no meaningful support or follow-up despite reaching out multiple times. More recently, I've been trying to contact them to cancel one of my policies, and once again, they will not respond at all. This is especially frustrating because texting is offered as a communication option, yet messages are ignored when it's inconvenient for them. This lack of responsiveness is unfair and unprofessional. I do not recommend Carmen or this office.

Nathaniel The Insurance Agent - lifeinsurance - Updated November 2026

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