Terrible customer service, this office need to close soon , Gabriel Lewis, never follow up the…read morecustomer and if you have any problem or questions the office text to you call 1800... I'm pass really hard situation, I'm apply for the combo house and car, switch to AAA, a month later they do the inspection and have two issue. One was a trampoline ( need to removed) in 30 days I'm removed same day But Pool fence ( in that moment I'm in the middle to renovating my pool area and ask for more time to send the pictures and the last day they respond.) The Underrider say your police it's canceled... So, next day. I don't have insurance for my cars and for my house. Terrible I don't recommend to any homeowner And nobody answer the phone call in this office no email no text

My friends and I were involved in a car accident outside of Waterford lakes. It took 6 hours for…read morepolice to arrive and we weren't allowed to move our vehicles until they finished their report so I wasn't able to call AAA till very late. The lady on the phone was super kind and sympathetic. Our tow truck driver, Fabian, was absolutely amazing. It was 3 am and he was so kind and upbeat. He definitely lifted the mood and was super helpful. My dog was with us and he was super sweet towards her and allowed her to drive back with us. He even waited outside the apartment to make sure we all made it back inside safely. Best customer service.

This is my first time using Lee R Rogers Agency. I had Alice Diez as my agent. She was very…read morehelpful, resourceful and cooperative. She answered all questions, and immediately resolved any issues that came up. It was truly a pleasure doing business with her.

Gabriel with the Lee R Rogers agency is fabulous!! walked me through the process of finding an…read moreinspector, also the information and a quote for a new homeowners insurance policy. He took the time to help me understand the process and was friendly, efficient and patient with my additional questions.. Thank you Gabriel for your individual attention to detail..

I've had a very disappointing experience with this State Farm office. They are extremely…read moreunresponsive unless they need something related to my money. When I actually need help or support, messages go unanswered. Back in October, Carmen promised to credit my account but failed to do so. I waited for months and received no meaningful support or follow-up despite reaching out multiple times. More recently, I've been trying to contact them to cancel one of my policies, and once again, they will not respond at all. This is especially frustrating because texting is offered as a communication option, yet messages are ignored when it's inconvenient for them. This lack of responsiveness is unfair and unprofessional. I do not recommend Carmen or this office.

Thank you to Jasline, and the entire Susan Collins branch. Jasline was able to assist me back on…read more2/25/26, and then went above and beyond by calling me yesterday, 3/5/26, to follow up. I truly appreciate her assistance and the follow up call as it had slipped my mind. She is very professional, polite, and helpful.

Yolanda Ramos is the best! Don't ever let her go! Always…read morehelpful, pleasant and quick to fix everything!

Was with State Farm for 20 years and then they threatened to leave Florida after the hurricanes. I…read morehad to go with other insurers but came back to Rocco's SF local Orlando business in 2022 (because I live in a townhome and they still cover those of a certain age). Excellent customer service and since bundling auto and home I saved a lot of money over previous companies.

Update - Upon transferring to another State Farm Agency my bill was $254.62 a year less than what…read moreCarlos Martinez agency was charging me (I gave the new agency the exact same information). Incompetent or corrupt?

Hi, I am Extremely Satisfied with the service I am receiving from Bianca And Carlos Martinez State…read moreFarm. No one asked me to post a review. I wanted to pay it forward to Bianca for the Fantastic Attention she has given me on my homeowners policy. I hope for her sake no other customers are so needy. "THANK YOU BIANCA" I Vote for Your Promotion and Raise :-) Sincrely, T.J. in Debary, FL

100%100 un servicio con calidad humana, mi esposa, mi familia y yo, la tenemos como familia!read more

From the owner: Independent Insurance agency serving the state of Florida. We do a personalized approach, offering…read more assessments and comprehensive reviews of all available options. Our dedicated guidance and clear and explanations of coverage, ensures that clients not only choose the right plan but also understand how their chosen option will work for them.