such poor customer service or been talked to on the phone the way I was talked to today as a customer. I waited a month on a quote and wanted to inquire how much longer it would take to receive one, and the response was aggressive. I initially reached out on May 17- 4 days later, I followed up to make sure my email was received. I got a pretty short email back, but was told it would be a 2 week turn, because they were short handed. No problem at all (screenshots attached) a month later (next bill cycle and top of mind) I reached back out and was told I wouldn't be getting a quote. I called thinking it was a misunderstanding and the woman that answered the phone was incredibly kind, told me that they were way behind and that I would be put on a list- I explained to her I was already on the list, who I had been working with, and asked when I could look to see a quote, she transferred me to who I was working with.... The rest of the experience was incredibly disturbing. Lisa Walker specifically cut me off multiple times while talking, never told me where I was in line, and told me she couldn't get to quotes because they had people "like me" calling in and emailing daily.... all I was asking was for when I could expect to see a quote... Odd response for someone to say when I was trying to give them my business. I will not be giving them my money and won't recommend to anyone else. If this is the way they handle a quote, can you imagine how they would handle a claim? read more

Lisa saved me over $750 a year on my auto insurance. I'm very satisfied! 100 STARS! I highly recommended.