I was admitted to the hospital from the Emergency Department over the weekend…read more I was on the Med/Surf floor for 3 days and can't thank the nurses enough for all the wonderful care they gave me. They helped manage my pain and helped make me comfortable throughout my stay. Whenever I needed anything, I used the nurse button on the remote and someone would come by promptly to help me. I know all the nurses work so hard and sometimes don't get the recognition they deserve. I have to say, these were some of the best nurses I have ever had caring for me before. Everyone was so friendly and supportive. I want to especially thank my nurses An, Yun, Louise and my CNA's Yolanda, Ricardo and Glenda. All of you played a huge part, in my recovery and went above and beyond to make my stay as comfortable as possible. Thank you so much!

I was hospitalized here as a psychiatric patient, and one interaction has stayed with me ever…read moresince. During a difficult interaction, a receptionist taunted me by saying, "I get to leave. You don't", and then smiling at me as she turned to go. A nurse was sitting directly beside her, heard the comment, and said nothing. I don't excuse everything I said that day. I was gravely disabled and definitely being difficult to deal with. But I was also a psychiatric patient in a profoundly vulnerable position, while these were professionals working in a setting specifically designed to care for people in psychiatric crisis. There is an enormous power imbalance between staff and patients in a locked psychiatric setting. Using a patient's inability to leave as a way to taunt them was cruel and completely inappropriate. What disturbed me almost as much was watching a clinical staff member hear it and decline to intervene. I repeatedly reported this incident and submitted numerous complaints about what happened. My doctors apologized, and the nurse who witnessed it later told me he wanted to do something about it. Despite my repeated complaints, however, I never received an apology from the hospital's upper administration or, to my knowledge, any meaningful institutional acknowledgment of what occurred. I don't know if any action was even taken. But I do think that what was said was egregious on a level that something should've been done. Years later, I still remember that sentence. Psychiatric patients deserve dignity even when they are distressed, angry, or difficult. Staff working with this population should understand that better than anyone. A psychiatric hospital has an extraordinary responsibility toward the people in its care--not only to keep them physically safe, but to ensure that their vulnerability and loss of autonomy are never used to humiliate them. Two stars because the doctors were wonderful. The nurses seemed overworked and burned out. I think we should probably be doing better for our mental health patients than intentionally inflicting emotional distress on them.

Finally getting around to my most meaningful review. This review is a little different than usual…read moresince it involves a more personal experience. When you think of life events you couldn't imagining going through, you one day find yourself in the NICU. The staff at Santa Clara NICU couldn't have done a better job at easing all our fears for our 30 week baby boy 2lb 15oz at his smallest. From delivery till the end of the 2 months he spent in the NICU every procedure and every aspect of his day was explained in detail. Parents are included in all aspects of care and there is an expectation to spend as much time as possible with your baby. A lot of the normal preemie issues will be explained by nurses and doctors with opportunities to ask questions if you have any. Bradycardia and Apnea events may be common for your baby. It's all part of the journey. Dstats that require stimulation may also happen. Staff at the NICU were always there to help so don't be afraid if these events occur. All the equipment that your baby may require will be explained in detail. You can see your baby's growth progress daily since they are weighed every night. Breastfeeding/pumping is encouraged as that is the best for baby. You will receive labels for all the milk you store at the NICU and it's administered like medicine based on your little one's needs. The nurses will fill you in daily on what has happened since you last saw your baby. You will also get a call from the Doctor daily to give you any updates. You can also call 24/7 to get updates on your baby. The protocols for entering the NICU are very comforting. All parents must check in through a secure door and protocol for washing hands is posted at multiple areas. Cell phones are also included in your sanitizing routine and you must seal your phone in provided bags. No more than 2 people can see your baby and a parent must be present. No children are allowed during flu season. To future parents reading this review, things will get better. The staff at Santa Clara Kaiser NICU will ensure that your baby is ready to go home before discharging them to you. I would of never thought of spending Christmas eve, Christmas Day, and New Years in the NICU but I would change nothing. The NICU taught me a different level of appreciation for those who help others. I'll always be thankful for those who took care of my boy for 2 months day and night. If somehow you find yourself in this situation hopefully you're at peace knowing this is the best place they could be in the South Bay.

I came here for a medical procedure…read more The staff here was nice and professional. Very attentive to my needs. I was always in good hands. Kaiser Permanente should be proud of their staff. I mean all of them. Everyone I came into contact with had a great attitude and a beautiful smile. They were happy to be at this Kaiser. Shout out to Dr. Liu, RN Marcia, PA, Nurse Anesthesia Tracy, Rick who had the pleasure of shaving a brotha and the rest of the operating staff. Sorry but the anesthesia kind of made me Forget your names. Oh wait I didn't forget about Dora who forgot to mention a certain part of the procedure (she might might have told me). The part where they stick something in my noise while I was awake. I have a bone to pick with you lady. Haha. You made me comfortable when you explained the procedure to me. I thank you for this. I loved the 80's music played while they prepped. Made me feel super comfortable and in good hands. Calming for sure. Well the meds helped. Haha Happy New Years everyone at Kaiser.

I went to radiology and spoke with Maybelle, she is very pleasant and helpful. She retrieved my CD…read morequickly!. Please recognize Maybelle for a job well done. Cecilia Acosta

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

Potentially good drs extremely bad system that push drs to serve stanford not patientsread more

My best experiences were mediocre but the process was always a huge hassle. Scheduling and…read morecommunication wise was always chaotic and unprofessional. Worst experiences were nightmares. They led me down months of poor communication just to tell me no at the end of it. Don't tell me I can switch doctors in network if I get a referral. Just to say I can't after mulitple phone calls and going through the process. There wasn't a lot sympathy from the staff for such a blatant mistake.

This is truly the best birth center! I chose this hospital because of my wonderful OB, Dr. Anjie…read moreLi, who delivers here. From induction to delivery and postpartum care, the nurses and staff were incredibly attentive, supportive, and kind. Giving birth is not easy, but I felt genuinely cared for by the Labor & Delivery team and the lactation consultants at Sequoia Hospital. Every nurse and lactation consultant I met was amazing. I especially want to thank the nurses who supported me during delivery and postpartum recovery -- they not only provided excellent care, but also made my stay exceptionally memorable. I wish I could remember everyone's names! (Room 3348 from 4/23/26-4/25/26 and Room 3118 from 4/25/26-4/27/26.) The rooms and hallways were always very clean. The postpartum bed for new moms was surprisingly comfortable, and the guest beds in both the delivery and postpartum rooms were comfortable as well -- my husband had no complaints! They even provided pillows and linens for guests if needed. The hospital also provides three meals a day for moms, and the food tasted much better than I expected. My husband and I were especially grateful for the mini kitchen -- apple juice and soup broth were basically the only things I could tolerate after getting the epidural. Thank you again to everyone who took care of us during such an important moment in our lives. We will definitely return if we are blessed with a second child someday. Sissy & Chris

My husband and me do not have good experience with Sequoia Hospital Phlebotomy laboratory…read more Some technicians are not trained good. My blood vessel was damaged, nerve was punched and arterial light blood was taken. Believe it or not, technician few times dropped things on the floor and picked it up with no changing gloves after. The damaged nerve has been hurting for several years already. My husband's vein permanently swelled after taking a blood test.

I went into the emergency room, due to an asthma attack…read more The staff was amazing, caring, compassionate and professional. I'd like to acknowledge, Dr Brehnam Curry, Nurse Jeremy, and Respiratory Therapist Micky. For going above and beyond their call of duty. To help improve my breathing situation as quickly as possible. Sincerely Cecilia

Review is for el camino health specifically: i made a virtual appointment with my PCP that iv been…read moreseeing for over 10 years. I now live in another part of california so i opted in for a virtual visit. (i have been in the ER 6 times this past year). I unexpectedly got called into work to take a trip to chicago. I wanted the appointment changed due to me working 24/7 while on these work trips, but if they absolutely could not change it, then i would take it from chicago, not an issue. The lady starts yelling at me over the phone telling me the call is recorded and that I am not allowed to take the call from chicago (while i reside in ca). I thought this was really unprofessional. She told me next availability is 4 months from today. She also told me they TRACK WHERE I AM DURING THESE VIDEO VISITS. I thought this was so inappropriate. Isn't this a VIOLATION of my privacy??? She then transferred me to my doctors office. My doctor told me she can see me on Thursday with no issues while I take the call before my work trip.

Just wanted to come and write a review for a Mom's Place - the breastfeeding/newborn support group…read moreled by Jennifer, the lactation consultant. Jennifer is super kind, friendly, approachable, and knowledgeable. When I had my newborn, I'd come to her weekly support group to get tips of latching, feeding, and all other baby related questions. You're able to do weighed feeds (weighing baby before and after breastfeeding) to see how much they took in. Jennifer also can help assess latch, and many moms book lactation consultant appointments with her to get 1:1 help. It was also really nice meeting new moms who had babies similar in age to mine. I was able to find my mom group through here, and now we meet up to do walks and park hangs. It's really nice that this group is offered to the community and I've found it extremely valuable for my mental health to be connected through this group. Thank you, Jennifer and PAMF for the mom's place group!

I am always having problems with Sutter Health. My dad has been with them for more than a decade…read moreand has had multiple issues diagnosed under their care. Why is it that his medical record has not been updated for more than a decade? Even in third world countries, the health care providers are the ones updating the patient records - no one expects the patients to maintain health records. I mean, sure if the patients transfers from another institution, but my dad has been with them for more than 10 years. This is ridiculous. I always have to add that the individual doctors are mostly fine, but the way they organize things is shameful for the Bay Area.

We have been to this hospital and its ER quite a few times over the past several decades, and our…read moreexperiences have been overwhelmingly positive. The doctors and nurses have always made a lasting impression on me. Their professionalism, compassion, and dedication have been truly remarkable. I consider them some of the best people I have ever encountered, and I'm very grateful for the care they have provided.

We've been here with a bleeding four year old and it's going on to 3 hour wait. Everyone that came…read morein after us has gone in, we finally get called in and now waiting again inside. First off, who makes a bleeding four year old wait this long?? Also it's already 11:20pm and he's about to fall asleep, how are you going to give him stitches this way??? This would never happen in Asia. We seriously have the worse health care system ever.

This review is for the acute rehabilitation services provided at Mission Oaks…read more My father recently had a fall and a stroke. Once medically stable in the hospital, he was discharged to Mission Oaks for therapy with the goal to get his independence back in his home. There are 15 beds in the unit. Consider yourself very fortunate if you or your loved one gets admitted. This facility is top notch. The staff here are professional, caring, hardworking, and exceptional at what they do. The vast majority have been here for many, many years. It's not a revolving door. They are proud of what they have created. It's the culture here. Relearning to walk (PT), grab a cup (OT), or swallow for that matter (Speech Therapy), doesn't just happen. It requires hard work by both the patient and the staff. Nurses at Good Samaritan Hospital call this place "Boot Camp". From what I have learned, rehab is most effective when started soon after a stroke. Because of this, the therapists push to get the most out of the patients when they are here. I wish I could name everyone who has helped us. It would be the entire staff. I started noting individual names, but after I hit the 20 mark, I figured I would miss someone who definitely deserved credit. Expect several hours of various types of therapy per day. Filling in the gaps are a dedicated team of nurses that make sure your loved one vitals are tracked and correct medicine administered. The nurses all are friendly and care about you or your loved one. My father at 78 years of age came here unable to walk on his own or use his left hand. Two weeks later, he's walking and using his hand. He now has the ability and confidence to get back to living a life of independence. He will have some care initially, but the goal is to minimize the amount of care he gets over time. They have a care coordinator and social worker here on the floor that will actively work out a plan for you and/or loved one. I have heard horror stories about other facilities in the area. Here you can rest easy. When it comes to absolute excellence, this is the place!

I was a patient for physical and occupational therapy following a bike accident a little over 1…read moreyear ago. The staff members were excellent and I was discharged in 1 week after numerous quality sessions to help me continue my rehab from home.