Narellan Hotel should be avoided at all costs. A very Pleasant, albeit costly, afternoon & evening 40th birthday party celebration was totally marred by the overly officious and obnoxious staff whose narrow minded approach and complete lack of common sense as to basic business management or customer service and point blank refusal to even enter into any discussion was unprofessional and extremely disappointing. With just one or two exceptions the staff showed complete indifference, bordering on rudeness, towards genuine concerns and queries from their patrons, some of whom are long term regular customers, and merely blindly cited and hid behind bureaucratic rules & regulations while refusing to even enter into any dialogue whatsoever. THIS VENUE IS AMATEURISH & POORLY STAFFED AND SHOULD NOT BE PATRONISED. read more