Yesterday there was a SNAFU with NAPA, their curbside pickup and phone system. Agitated, I left without the items I had purchased online. Upon getting home, I emailed the office to describe the situation and my frustration. About an hour later I received a call from James at NAPA, who assured me this was a gross oversight and apologized several times. He took full responsibility, although I don't believe it was his fault. He assured me they would take steps to fix the problem and offered to have my products delivered to me as a show of good faith. He actually HAND DELIVERED the parts himself, ensuring they got to me in a timely manner. A great associate like James is a true asset to any business and thanks to him NAPA made an angry customer happy, and one who will continue to be a repeat client. What started out to be a disaster turned out to be a fantastic experience. Thank you, James, Management and the Napa Central MN team. read more