I have never written a bad recommendation online, but my experience at this place compelled me to create an account with Yelp just to be able to tell others about my very poor experience at this place. My experience can be summarized into the following points:
- Poor hygiene
- Poor customer service
- Poor competencies
Hygiene:
- dirty tools
- dirty towels
- dirty pedicure-chair
- dirty floors
- strange to think of this seeing as the company are working with human skin cells
Customer Service:
- booked the appointment with my mom, expecting that we would go through pedicure and manicure together to have a nice time chatting during the treatment - I did not expect the salon to be taking my mom to the pedicure first, and me to manicure separately (they have to pedicure chairs, but apparently a client came in unexpected who had higher priority to be in the other pedicure chair, than to give me and me mom a great experience)
- while my mom was in the chair her treatment consultant hardly spoke to her, but it was not a problem for her to speak only to the other treatment consultants in their eastern european language in the salon, completely ignoring my mother
- meantime I was having a manicure, where my consultant, besides being distracted by the ongoing music videos on TV, was booking other appointments for other clients
- moreover, I observed a consultant, who I believe is the owner, during her pedicure treatment of a client, talking to her someone on the phone for quite a while, while the client just sat there
Poor competencies:
- my manicure was applied so quickly that air bubbles appeared in between the polished layers
- moreover, their line of polishes is very limited, I wanted natural color, and the closets thing they has was an almost spent rose polish....none even offered any alternative polished, nor did they care that the one I chose was almost out
All in all, even though this place is quite cheap, I cannot recommend this place to anyone as they fail quite obviously on all the important points a nail salon has to adhere to. read more