Jessie/Jessica and her "team" are unfit to host any accommodation. Would have given maybe three stars initially; however, I would now give them zero if I could. My partner booked the Skyhigh Apartment on Grote Street through AirBnB. The apartment itself was nice; however, the fridge did not work for our entire week stay. The morning after we arrived, we realised there was something wrong with the fridge and it was not just a case of it had just been turned on and needed to chill. We were told by Jessie/Jessica that she would tell maintenance. We thought this meant someone would be around to fix it or it would be replaced. Well, nothing was done about it. They were told that our 7 year old daughter had medication that needed to be kept refrigerated. We had purchased consumables that required refridgerating on day one. We lost a lot of these consumables and had to spend a lot on take away/restaurant food. I had to charge the vacuum to clean the dirty nail clippings off the balcony. I found a sock in the washing machine and one in a bedroom that did not belong to us. This is not acceptable. The utensils were poor in quality and/or nonexistent. When we brought this all up, the response was "ok thanks" from Chrystal. And no, unlike how they try to palm off a lot of the other negative feedback I have read, there was no misunderstanding. Then our daughter left her baby doll there. When they told us, we had been looking for it but we thought she had it in the fantastic place we stayed at in Hamilton on the way back, so we did not consider it to still be there. We asked Jess/Jessica if they could send it back at their cost considering their negligence, but no, we had to collect it or send a reply paid envelope. So my partner paid over $63 on express postage. The envelope was sent from Melbourne on the Thursday, arrived to them on the Monday. My partner contacted Jessie/Jessica who said it would go out at the end of the week. Well it didn't. He then contacted her multiple times for it to be sent towards the end of the following week, arriving one day later. I had to keep showing our daughter the AusPost tracking to show that it had not been sent. I would never stay anywhere that was managed by these incompetent, negligent people. My partner is getting a partial refund from AirBnB; however, it does not come close to what we have lost. read more

Poor customer service and hosting. They are very unresponsive and lack any sense of compassion.

My family's experience dealing with Jessica and renting a property through her was awful (not to sound melodramatic but it was). After booking and paying months in advance to stay at Jessica's property in Adelaide over the Easter weekend in 2019, Jessica cancelled 36 hours before we were to stay there with her reason "Unfortunately we have had an issue with our reservation system and in the process the property has become unavailable". At such late notice, there was nothing else available to rent for my young family and I wasn't able to leave a comment on her Airbnb page as you are only able to leave this feedback if the host cancels within 24 hours, something I am sure Jessica was aware of hence the cancellation at 36 hours. I was travelling with a 9 year old and 6 year old which Jessica was aware of. Based on my family's recent experiences, my advice to anyone thinking of doing business with her would be "caveat emptor" - buyer beware and I would highly recommend avoiding any property or transactions to do with Jessica and her organisation. read more