Replaced siding which has been behind deck we removed. Did a great job - Jay showed me everything…read moreafter they removed the old failed siding- shows me that the plywood behind it had not failed. Jay is a great, patient communicator. After replacing some siding, they did an entire exterior painting for us starting with prep like scraping/removing bad caulk, re-caulking and power washing to remove grime, etc. End result for us is peace of mind and a great looking house. Thank you, Smith Exteriors! Charlie and Jen Kent, WA

I was disappointed by the lack of professionalism regarding my recent inquiry. Within five minutes…read moreof submitting my project request, I received a blunt response stating that they do not perform that type of work. I would have appreciated a more helpful or courteous explanation rather than such a dismissive rejection.

I submitted a Yelp request they called and said they would be out on July 10 at 1000 am. When I…read morecalled at 1130 as they didn't show up they said to reply to Joe as I needed to confirm my appointment. They didn't want to waste their time if I wasn't there. I told him you made the appointment I agreed as far as I am concerned it was set. I did that when I set the appointment up 2 days prior. I called Joe he said he would be out in a couple of hours. 3pm I called and he asked if I could send him photos, which I did and yet no response. Now whose waste of time was it? Mine on all accounts. I do not recommend them.

Lost 40k. Had them come out for a siding quote in August of 2024. Contracted them for an addition…read more Payed 10 k to do engineering and submit permit. Supposed to start October but didnt get permit submitted till November, they asked for 40k down to submit permit and start building. I decided at the end of November to walk away from the project, the permit was not approved yet and the city was asking for measurements. They told me they needed to come in and measure for permitting and ordering. I told them I didn't want to do the project, the next day I was informed that the 40 k down would not be returned because I signed a contract. I tried to work with them to maybe do other work on the house and they refused, either the addition gets built or I forfeit that money. So they kept all 40 k. They also pushed forward to do my siding early on, and honestly I should have been paying more attention and put a hold on the project. They left the top row of siding off because they intended on finishing siding later after completion of the addition. They did paint so they could say that the 18k siding project was complete, but not only was I missing the top row of siding but they didn't caulk any joint. I went all winter with out my house weather proofed. UPDATE: The owner called me july 9th. He started out with letting me know that he didn't know about what was going on. I informed him that I tried multiple times to contact him. He wanted to make things right in return for taking down the review. His offer was to finish up the siding, I couldn't agree to that. We talked about what he may owe me. He didn't think that I was owed anything, as my 40 k deposit was all spent on administrative costs for my project, before we even break ground on my addition. I informed him that I gave him 10k in the beginning to cover administrative costs. But he still insisted these were all costs they took. My records show that I withdrew the 40k deposit Oct 25, and I cancelled the project Nov 22, 40k gone in 30 days? He also slightly touched on how legally he probably didn't owe me anything. I agreed with him, he may legally owe me nothing. But I brought up that morally it may be the wrong thing to do. He has been trusted with my home, and morality is pretty important for me to trust him. After our talk I went through my contract again, the total contract was 105k*. 10k plus 40k was used on administrative fees, that's half the contract. If you factor in the siding cost, I'm in 70k. That math only leaves 35k to buy materials, pay labor, and make a profit on my second story addition. None of this made sense to me. Update: There you go public. As can be seen from their response, 2FL is justified and in the right..... Although there contract numbers seem different than mine. And yes a personal issue was part of me cancelling as I explained to the sales man, I was and still am in parenting litigation and it was taking an unexpected turn. This litigation was going to now eat some serious cash flow so I can have visitation with my 3 year old. And yes parenting litigation may put reviewing a company on the back burner. What I cant understand is I don't believe the owner said anything about material in our last call, just administrative cost. They never entered my house for final measurements. UPDATE: while working on finishing up my siding myself, found rot in a spot that now I have to un do their work to fix. The contract said they would repair rot, it looks like they just sided over it instead. UPDATE: I have wrapped up the siding on my house. Almost a year later and its finally weather proofed. I just cant beleive 2fl left me hanging like this, they kept every bit of money and couldn't even offer to finish the siding that I had paid in full. They left my house to rot in the weather after I had given them a total of 70k.

I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

Kurt J,the sales representative for Northern Pacific Exteriors, was such a joy. He spent over two…read morehours explaining the process of installing Hardie siding and also gave us tips we could ask when reviewing additional companies.

Great crew. We had a complex job where we were replacing one side of the house with hardy and using…read morethe existing material to patch siding in other locations. They did a great job working with the old siding, communicated well, showed up on time, and provided a fair quote. I highly recommend them!

super siding and windows is amazing. Dennis and Blake are super knowledgeable, friendly and do…read morequality work!! What is so impressive is how they get back to you when you call or have question. The end product looks so good. We have gotten so many positive feedback from neighbors and anyone waking by.

GAB is great! They were the middle quote I received of 4. Mark was super easy to communicate with…read moreand very open to negotiation and discussion to make sure the project was going to contain every element I wanted and that the pricing was within my budget. Pricing was very competitive. Alex and his crew did a fantastic job installing my deck stairs and porch, they are beautifully done and very sturdy. Far better than what we had before. They were there within 2 days of hire and completed the work within 2 days. We told them not to paint but Alex threw in paint for just the cost of materials, which was nice. Although, I wish I had some say on the color since they didn't ask beforehand and I would have loved a natural stain instead. The crew was very kind, they'd even bring my packages into the garage for me and make sure to close the garage door when they were done. The work is sturdy, done right, and I feel confident will last. My only point of advice is to just be more mindful of the garden. I had just purchased and planted 6 new plants and had a succulent ground cover I had been working to grow out for years. It was all so trampled I thought maybe they had dug it out at first. It would have been nice to get warning so I could dig it up myself (since it was fresh planted) or for them to step around it. Overall, I'd definitely hire GAB again (and likely will to finish our deck soon) and will reccomend them to friends and family. They're responsive, quick, easy to communicate with, the work looks beautiful and done right, and the value for the price is terrific.

Asked for bids from multiple contractors, and this contractor was able to come out same day. I talk…read moreto him on the phone and do measurements and give an estimate. I thought the estimate was fair and appropriate for the cost of the materials, the demo, and the labor. A lot of the other contractors were giving me ridiculously low bids, which I knew were shady and they hadn't measured the area. They came within a few days in same day. I had a new, completely rebuilt dock, which is fabulous. They kept the area clean while they were working, and I barely knew they were there, totally respectful. I am so happy to have my dock back so that I can play on the lake.

I had lifetime exterior solutions (from Auburn- not sure if this is the same company) remove and…read morereplace my house siding for my rental property in Federal Way. They gave me a good bid for fiber cement board siding. I will admit some problems were due to my communication errors; and another challenge was I was not in the state when the project was going on unfortunately. So I appreciate their efforts to accommodate me when I requested pictures of the project progress. one error I made was a wrong paint color and I appreciate that they did not charge me extra for correcting my error. There were however, problems with returning my exterior fixtures back to the locations that they were before the project began (flag mount hose mounts, solar lights, circuit breaker box ground wire covers) I think my feedback for them for their future work, would be to take video or pictures pre and post and compare to make sure everything is cleaned up and returned as expected (so The customer doesn't have to bring it up to them). ​

In a word - disappointed! I was told at the outset that it would take 2-3 weeks to finish the…read moresiding job on my house . It actually took 9 months . This is really unbelievable. It was a traumatic experience. There was no direction from the foreman/manager. My requests were not fulfilled. I explained about the areas that I wanted not to be done, as I had planned to later put stained wood siding on those areas and come home to find them Hardi Planked. They stepped on and broke my bushes which are permanently damaged. They broke my kitchen garden window and said it "it looked like it was broken on the inside" inferring that I had broken it. They had garbage thrown all over my yard the entire time and my front covered porch looked like a homeless camp with food left there and thrown on the door leaving grease stains . They also left a microwave there for months to heat their food. Not an experience I would want to relive. Ugh.

I had Champion windows installed several years ago and now two of my pane windows are foggy and…read moredon't look good. I notified Champion Windows and inquired about the "limited warranty". I was told that they would charge me $130.00 to come out to "determine" if it's covered under the warranty. I also did research and found that the warranty would cover the foggy windows only if the seal was broken. I see no indication of seal breakage or leaks, but my windows are foggy. Why would I pay them $130.00 to inform me, that the foggy windows are not covered? The quality of Champion Windows is disappointing. Buyer beware and check your warranty closely.

One star only because of Dawn Todd and Rod Lacheney. The day when installers were in our home…read moreeverything was good, they did good job. We were missing the screens for all windows. In the morning someone called and said that installers are on the way and that they don't have screens and person will check what happened and let us know. No one called us after. So that isn't installers fault. The day after they called us and said that we have last payment left, we said okay, that isn't a problem but where are our screens. The person was surprised and said you didn't received them. We said no, we miss all of them and when we get them we will pay. We just wanted to protect ourselves as a customer, because the job wasn't done. The person said okay. No one called us, no updates, nothing. And then we got letter from Dawn and Rod. The letter is so inappropriate, especially when job isn't done. Also it is threatening... Just to know first someone pays you 90% of the project, do you really think that 10% is something. This isn't about money, it is our protection as a customer to be sure that you will finish your job. Also if you have called us and explained everything we would pay. Also when you have an appointment you should double check if you have everything for the project... If you're missing something, then you should let know the customer before installers were on the way and let us know when we will have a missing part! It is all about communication and kindness! Also just to add in the letter you wrote one balance and in the contract we have another. So I think that we can take further action for unfinished job and 2 different amounts.

Tony and his crew worked hard on repairing our dry root and even found carpenter ant damage on…read moreanother part of the house that we had no idea was there! They saved us money by being competitively priced and without cutting corners. Tony walked my husband and me through all that would need to be done to insure that our house would be safe from any further water damage. The previous owners had a deck installed without flashing and a dryer vent incorrectly installed costing us time and money. I'm telling my friends and family about this company. I have such peace of mind knowing that as we find more things wrong with our house, Tony and his crew will do it right the first time and only charge for what is done. I was really surprised that there were any negative reviews because that wasn't our experience at all. Maybe it was a different crew back then.

I hired Sound Siding to replace a rotting deck in March 2015 that cost me $15,000. I would never…read morehire them again. Additionally, Sound Siding has done a recent $150,000 re-siding project on a West Seattle condo building where I'm a Board member. Their crew covered-up at least one dryer vent with siding by mistake, their grave oversight only recently discovered by accident when our dryer vents were cleaned. Dozens if not a hundred loads of wet laundry have been dried with the moisture being evaporated either UNDER the new siding or into the crawl space where it can cause damage like black mold!! This is an appalling mistake, to cover up a dryer vent with siding! Although Tony's crew does competent work, my own $15,000 deck project in 2015 should have taken only 2-3 months, but dragged on for 6 months while Tony pursued larger condo projects. Tony also told me the unfortunate story of his daughter, and I am sorry for anyone who loses a loved one, especially a child. He sat at my dining table for 2 hours in 2015 and cried when he shared the story, and we got tears in our eyes as well. At the end of his talk, I wrote him a check for $10,000-12,000 to cover the 80-90% partially completed work. Next, 6 months of broken promises went by before our deck was finished and the scaffolding removed. For 6 months we had no deck railing and a 30 foot drop off our master bedroom deck, with plastic and scaffolding left on 3 stories of our house because the project was 90% complete but Tony wouldn't finish the all-important last 10% to put the railing in. At one point, I began to doubt the stories Tony told me claiming our deck railing was on order, so we actually called the deck railing manufacturer and discovered he'd never phoned in the order for our railing despite repeated assurances he'd done so. There were many days he promised Bruce would work on our deck where Bruce just wouldn't show and we'd be left leaving voicemails and texts for Tony that went unreturned. Sound Siding was the epitome of a nightmare contractor experience. While I feel badly he lost his daughter so many years ago, the fact that the story was shared in what I thought was a heartfelt conversation than was then followed by a 6 month nightmare really rubs me the wrong way, and I still remember it 3.5 years later. I try to give people the benefit of the doubt but we got burned so many days with Sound Siding. I would never do business with Sound Siding again.