Mustard Seed has a pretty solid reputation for being terrible, but I've never felt the need to review them until now.
I've been a customer for a long time, especially when I lived in Highland Square and could walk to the market.
They are overpriced. Their employees are generally incompetent and rude. More than once, an employee has launched an argument with me. The name of the game is to avoid Mustard Seed at all costs and do everything I can to find what I need somewhere else.
Today, I was in Fairlawn and decided to grab some food for my bunnies. What a mistake that was!
I took two cantaloupe, two honey dew, and two dandelion green bunches. All of these items were priced by the item. I walked to the register and told him what I had.
He demanded I put the items on the conveyor. He told me I had to put the items on the conveyor and then bag them again.
I stopped putting my greens on the conveyor belt over a year ago. All it does is make the conveyor belt wet (even though veggies don't require misting no one will stop the practice). The conveyor belts aren't a food safe surface, it's a pain to unload and rebag. And it makes a mess for everyone.
But I have never been directly accused of lying before.
I told the guy what was in my bag. He demanded to see the items. I said, "So you think I'm lying about what is in the bag."
He said, "Yes I do."
So I threw it all on the floor and walked out.
Here's how I steal from stores : Put items in my bags and pockets and walk out.
Here's how I don't steal from stores : Walk to the register and detail every item in my bag so I can pay for every item in my bag.
Here's how companies are losing profits to theft : Employees.
It is a fact of retail that shrink is caused by employees. Grocery stores aren't targets for theft, especially organic grocery stores with overpriced produce. Furthermore, the people least likely to steal from grocery stores are customers. Every manager in retail knows this, so allowing employees to straight up accuse customers of theft is not only terrible customer service, it's also a sign that the employees are entirely untrained and incompetent.
Anyway, a visual inspection would suffice. If a visual confirmation is absolutely necessary, looking in the bag would work. It's a reusable grocery bag, not a black hole. read more