Sadly, Coran's is no longer in business. A favourite store for many years in Thunder Bay, with a…read morefriendly staff and rich history.

Terrible customer service. Unsure why a certain supervisor of all things works front desk. Rude…read morecustomer service is never happy and can keep my pawns.

Last week, we went to Ed's Pawn on Harold St. We bought a bundle PS3 System w/25 games at a great…read moredeal. It came with a controller (3rd party). We decided to get another controller (3rd party, in box). They added 25 bucks to our bill. When I initially declined, the guy says he'll take 5 bucks off if we get the controller, because we had bought a 26th game, Grand Theft Auto V. I said, sure. We left, got home and noticed that the 5 dollars wasn't removed from our bill. We didn't really care. No complaints. Fast forward to today and we still had the extra controller (still in original packaging) and we decided to exchange it for a real PS3 controller. Because the 3rd party one was very light and didn't handle well. Simply, we didn't like it. So, we called Ed Pawn's Shop on Harold, and they said they had the PS3 controllers. I get there, explained what happened and he was about to ring it up. At that point, I noticed he was just packaging up the controller. I said, "Where's the cord? The USB?" "That's 5 dollars extra." "Wait. Is that going to work without the cord?" "No, you have to charge it with the cord to your PS3." I already knew this. "Okay, so if it comes with the controller, why do I have to pay and extra 5 dollars?" ...Silence. "Okay, so last week... (I explained about the 5 dollar discount that was mistakenly left off our bill) The "manager" pipes up, "You don't expect me to remember a conversation from last week?!" "No, but I'm here now and you are charging me extra for a power supply on a controller that won't work without it, that is regularly sold with the system or when you buy a controller in the store." "You aren't buying a system." He says. "No, I bought it last week." I quipped back. "So, what do you want to do then? It's 5 bucks for the cord?" "Just give me back my controller then." "Nah, we already started the paperwork, give him the cord." They madly shuffled about in a box FULL of old USB cords, and he hands me that and the controller. "There, you happy now?" "Umm..I guess so?" Shocked, I walked out. I was so livid, I was shaking by the time I got back in the van. I will NEVER, EVER go to that place again. They charge you for something, and charge you extra for it to work? What next? They going to sell you a TV and charge you extra for a power cord?