Service was terrible. Placed an order over the phone, but the next day the order was not ready. The representative at the sales desk said repeatedly that they had experienced a 'really bad day', but offered no apologies at all. Just complained about his situation. When my husband finally said that no one wants to hear a lot of whining, the representative got very rude. My husband asked for his money back and left. Appalling lack of perspective regarding customer service and just bad manners. read more

Bought River Rock and had delivered and it was caked in mud like they just dredged it from the river mud and all. I have bought River Rock from other suppliers and it always came clean and was able to put directly into beds. Not with this pile of mud as I spent 6 hours power washing it clean and another hour power washing my driveway to get the 3 inches of mud off. When I called them about it they said this is the way it comes end of story. If you want River Rock don't get it from the Mulch Barn or you will get a pile of mud caked Rock. read more

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I took a chance and randomly ordered from the mulch barn because I passed them while I was driving. I made a purchase and was surprised that it didn't tell me the delivery cost in until I completed the purchase transaction on my credit card, and then the delivery fee of $39 went through. I somewhat understand that because it's based on mileage but I feel like an estimated delivery amount should've been shown so I had some clue of how much it would cost but besides that my most major concern was I picked a delivery time between 10 AM and 12 PM, and my mulch showed up at 7:30 in the morning! Unfortunately I was not prepared with cars moved in the driveway. I was not properly presentable and I was feeding a baby, the driver proceeded to ring my doorbell and pound on the door MANY TIMES. I kept screaming to please wait! he then finally got into his vehicle and was about to leave when I came out very upset, obviously and started moving vehicles. He called my phone and when I answered, he said he was there to deliver the mulch and nobody was home. I told him I was standing in the driveway and to pay attention, and that I was screaming to please wait, so clearly somebody was home. He then dumped the mulch, not exactly in the area that I asked for and then proceeded to blame the office for the delivery time mistake and when I contacted the office they proceeded to blame the driver so they're just blaming each other because they can't do the one simple job that they're supposed to do! like I understand mistakes are made but they only have one job and that is to put the mulch in the truck and deliver it when the customer needs it I don't think it takes a lot of education to do that but maybe the company needs to sit down and go over a clock with their employees and show them what numbers mean and that when someone says 10 o'clock that they match 10 o'clock on their cell phone or the time in their truck and maybe that'll help if they educate their employees on how to tell time. Idk. Hopefully training can help but this was a complete inconvenience and OK yes I understand, There are more pressing things in the world but you don't know what's going on in someone else's life and besides all the other things that I had listed with my morning routine, I have other personal health issues and it just really made it difficult and ruined my whole day, for some, that may sound absurd and I get that, but for me the stress that was brought on trying to do everything this morning was enough for me to write such a review.! read more

I scheduled and paid for screened topsoil delivery. I was provided a delivery time slot of 7:00 a.m. - 10:00 a.m. I had indicated to call me 15 minutes prior to delivery. At approximately 8:00 a.m. I called to verify the delivery time which they confirmed. At 10:00, still no delivery or phone call. When I called them again, this time I was told that I was provided incorrect information and that they could not have delivered in that time window. Just another company with horrible customer service and now I missed 3 hours of work. Needless to say, I cancelled the order and will purchase for the many reliable and professional companies located in our area. read more

Thank you Wes and Jerry for the stone veneer for my fireplace. The price was more then fair. The timeframe and delivery was exactly what was discussed. I highly recommend it for those reasons and having a large variety of options read more

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Another year another disappointment. Ordered 12 cu yards of compost which I thought would have been screened. Compost is full of stones and now we spend our evenings picking them out of the flower beds. Not the product I expected. read more

Mulch Barn Supply - Stones in the compost - Nurseries & Gardening Near Me - Souderton, Pennsylvania

I have been a serious grower of flowers and vegetables for 45 years. This year The Mulch Barn has completely destroyed my growing season by supplying inferior garden soil. I had new raised beds constructed, and my carpenter recommended The Mulch Barn for raised bed soil. It was delivered and I planted spring seeds immediately. All spring flower and vegetable seeds failed. This has never happened to me in my lifetime. My early summer seeds are not coming up or sprouting but failing. And I do know how to take care of them. I have pulled out and replaced my tomato and cosmos seedlings. I have sown three rounds of sunflowers and no sprouts. Hundreds of seeds which I had carefully picked out from catalogs last winter. In the past years, my old beds were loaded with blooming sunflowers. My soil from The Mulch Barn has chips of stone in it, big clods of rock hard materials and does not seem to stay moist after watering. Isn't it screened at all? It dries into pebbles of dirt. I spoke to the manager today and he is coming out to look at it tomorrow. He feels I may have gotten a bad batch of construction soil (they get the topsoil portion of the mix from the construction sites and mix it with compost). Where is the quality control?? My growing season is ruined and even if they replace it, there is not much choice of seeds and seedlings at the garden centers right now. I have spent hours planting and watering, and my garden looks like the dust bowl. Right now, I do not recommend The Mulch Barn. I will update this review after I meet with the manager. read more