Cancel

    Open app

    Search

    Mulaney Jay MD

    4.0 (4 reviews)

    Services - Mulaney Jay MD

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    1 More Service

    Retinal imaging

    Mulaney Jay MD Photos

    You might also consider

    Recommended Reviews - Mulaney Jay MD

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D G.
    0
    1
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    People searched for Optometrists 294 times last month within 15 miles of this business.

    Verify this business

    Lakeland Eye Clinic

    Lakeland Eye Clinic

    2.1(14 reviews)
    1.6 mi

    I would give them a zero if I could. I scheduled my appointment over 2 months ago and took the day…read moreoff from work because it's 3 hours round trip. when I got into the exam room they told me I was here for Glaucoma. I said no my husband is here for Glaucoma and I am here for annual exam and contact lens. They advised me that the only doctor who " does contacts " is not in today?? I wasted the better part of the day and used a vacation day for nothing. They could care less!!!

    I went to the South Florida location for an annual exam. I wear contacts for work and glasses…read moreeveryday vision. I saw the doctor, who I really liked. I got my prescriptions and trail contact Len's. The contacts worked out fine. But the glasses prescription was not. I select frames from this location but when I went back to order the glasses (I had to wear the contacts for a week before they would give me the glasses rx) they had lost the frames I wanted. So I went to Sam's found frames I liked and had the glasses made there. Upon getting them made I was having a hard time seeing. Like couldn't specially adjust to them. So I took them back to Sam's and they provided a full REFUND. They said it may be the material that they use to make the lenses. So back I go to Lakeland Eye Clinic. I select some frames, (not the ones I originally wanted and they lost) but none the less. I have them made at twice the cost of Sam's, hoping for a better outcome. NOPE, still cannot see. Took them back asked for a refund and they said they have a no return policy. So they have the glasses, and my money until I can get back in to see the doctor. And now I am forced to use them again! Once this is over I will never go back.

    Photos
    Lakeland Eye Clinic
    Lakeland Eye Clinic - Hours

    Hours

    Lakeland Eye Clinic - Make sure you go in this door

    See all

    Make sure you go in this door

    Eyes on Lakeland

    Eyes on Lakeland

    3.8(10 reviews)
    3.8 mi

    He has literally changed my life for the best. I have been seeing very well. I have been taken care…read moreof very well. He's never showed me that he does not care. I think that he's the top eye doctor here in Polk and he does everything he needs to do to make you feel that you're taking well care of and be able to see the best that you can. I will always go to him as long as he's still working thank you so much eyes on lakeland

    My wife and I have been patients of Dr. Odil for the past 3-4 years. Throughout that time, Dr. Odil…read morehas always been pleasant, knowledgeable, and professional, and the office is equipped with impressive technology that makes the exams feel very thorough and modern. Unfortunately, our most recent experience left us disappointed enough that we will likely look elsewhere for future care. One ongoing concern has been the pressure to purchase frames and lenses directly through the office. While we have purchased glasses there in the past, the pricing is significantly higher than many alternatives. During this visit, we asked about using our own frames with updated lenses and were told that was not an option -- the only solution presented was purchasing entirely new frames and lenses from the office at a cost of $400+. The larger issue, however, was communication and follow-through regarding actual patient concerns. I scheduled this year's appointment specifically because I had worsening night vision and significant starburst effects from headlights while driving at night. I explained the issue multiple times during the appointment and specifically asked whether the updated prescription would help with those symptoms. I was assured that it would. I also had concerns related to a prior eye injury that occurred a few months earlier. Because the office was closed when the injury happened, I was unable to be seen at that time. Although I reached out, there was very little follow-up afterward. During my annual exam, Dr. Odil did check the eye and confirmed everything looked fine, which I appreciated, but the lack of concern and responsiveness when the injury initially occurred was frustrating. After the appointment, my wife and I requested copies of our prescriptions and receipts and were told everything would be available through the patient portal. Unfortunately, the documents were not there, and getting assistance became unnecessarily difficult. Calls were not answered, and communication was handled almost entirely through text messages, which turned what should have been a quick conversation into days of back-and-forth messaging. I ultimately filled my prescription elsewhere. When I tried the glasses while driving at night, there was essentially no improvement in the starburst effect that I had specifically sought help for. What frustrated me most was that recommendations such as anti-glare coatings, amber tint/driving lenses, and other options were only brought up afterward through text messages -- after I had already purchased the lenses elsewhere. Had those recommendations been discussed proactively during the exam, when I repeatedly explained my nighttime driving concerns, I could have considered those options during the purchasing process. I also found the communication process extremely impersonal. Even when I simply requested a quick phone conversation to better understand whether the prescription itself should have improved the issue, I was repeatedly directed toward forms and troubleshooting procedures instead of being able to speak with someone directly. To be fair, everyone I interacted with remained polite and professional throughout the process, and I do believe Dr. Odil is knowledgeable. However, the overall experience increasingly felt transactional and sales-focused rather than patient-focused. Strong communication, responsiveness, and proactive guidance are just as important as technology and presentation, and unfortunately that was where this experience fell short for us. One final aspect of this experience was particularly disappointing. After my wife left a review describing concerns similar to mine -- primarily regarding communication, administrative processes, and sales pressure -- we later received a certified letter informing us that our doctor-patient relationship with the practice was being terminated. While practices certainly have the right to make those decisions, the timing made the situation feel discouraging, especially after several years as loyal patients. Constructive feedback should ideally be an opportunity to improve the patient experience, not something that leaves patients feeling dismissed for expressing honest concerns.

    Photos
    Eyes on Lakeland
    Eyes on Lakeland - Dr. Ryan Odil

    Dr. Ryan Odil

    Eyes on Lakeland - Dr. Ornella Aluwiesi

    See all

    Dr. Ornella Aluwiesi

    Mulaney Jay MD - optometrists - Updated May 2026

    Loading...
    Loading...
    Loading...