I usually enjoy shopping at MUJI stores around the world, the staff are always polite, helpful, and make the shopping experience pleasant. Unfortunately, the MUJI on Via Garibaldi in Torino has been very disappointing.
I've had several unpleasant interactions here, but the most recent incident (on 19/09/2025 in the afternoon) made me feel I should speak up. A staff member scolded me for using my own tote bag while shopping, saying it caused confusion. There were no signs in the store indicating this was not allowed, and the situation could have been handled with a simple, respectful question instead of rudeness.
This is just one example of the unhelpful and impolite customer service I've experienced at this location. It's a shame, because I really like MUJI's products and values, but the Torino store does not reflect the same standard of service I have seen in other countries. I truly hope MUJI addresses this issue and improves the customer experience here. read more