BUYER BEWARE!
This…read moreis a horrible company and absolutely terrible customer service. Stay completely clear of Prairie Boy Windows and Doors, go to the competition!
Let me repeat, STAY COMPLETELY CLEAR OF PBW.
I initiated discussions and cummunication with PBW back in November, 2021. I was assured an early spring time frame would not be an issue and have documented communication to that effect. Based on that commitment, I provided a deposit after reviewing the quote.
Since following-up regularily as early as January 2022, there has been repeated excuses, lack of meaningful communication or simply no reponses at all, breach of confirmed (written) comittments. Simply put, NO EFFORT on the part of PrairieBoyWindows (Joe - President/Owner/Operator) of PBW to fulfill this order to completion. In fact, never got a direct answer if my Windows were ever ordered, available and ready for installation!
After nearly 8 months, I expressed my FRUSTRATION and in clear terms, stated this is totally UNACCEPTABLE and would like the order CANCELLED and DEMANDED a refund of my deposit.
I took immediate action and filed complaints with BBB, Consumer Affairs Authority, consulted a lawyer and contacted local Police Service to report potential fraud activity and theft of funds. Police were willing to sit down with me and go through my documentation. (I kept all communication on record, - work order, money transfer, emails and notes on any phone calls)
After advising Prairie Boy Windows of my intentions, and taking action, I did get a full refund but at the expense of going through a completely frustrating experience from the start.
Now, judge for yourself and see reviews of others who have posted before me on Google, TrustedPro, BBB, etc etc.
Folks, I encourage you to keep good records of anything they (Prairie Boy Windows and Doors) provides and/or says, including dates/times of calls etc, to hold them accountable.
