I booked a service call to have Mr. Pool inspect the above ground pool that came with the house I had just purchased. The appointment was made for a Friday afternoon. At 3:30 they still hadn't come, so I called and was guaranteed they were coming before the end of the day. I work from home full-time so I was at the house all day and no one ever came so I contacted other companies. A week and a half later I receive an invoice for a service call, with no additional information about the state of the pool. I call the company and explain to the receptionist that I have an invoice that tells me no new information about the pool and ask if they can come back to look again. She says they're fully booked. I ask what I'm supposed to do with this invoice where I'm essentially paying for nothing and she snaps "Well don't worry about paying it then" and hangs up. Mr. Pool does not honor their commitments and has terrible customer service. I would recommend any other pool company in the city over them. read more