I brought my 2008 Corvette to Ross Speed Shop in April 2026 because I believed they were Corvette…read moreexperts. Unfortunately, my experience was the exact opposite.
The first red flag was when I had to tell staff to watch a YouTube video explaining how to lower the car using the factory adjustment bolts. While the car was there, they diagnosed an issue with my exhaust cutouts and recommended a repair kit. After installation, the kit immediately scraped on normal roads and started malfunctioning within a week.
I returned the car multiple times, willing to pay for whatever was needed to properly fix the problem. Instead, the issue got worse, additional vibration noises developed, and I received conflicting explanations every time.
The biggest problem was communication. My car sat at the shop for three weeks, and I constantly had to contact them for updates. Most communication was handled through text messages, and weeks would pass without anyone reaching out to me. When owner Brandon later accused me of speaking poorly to his staff, I was shocked. The only thing I was doing was trying to find out what was happening with my car because nobody was communicating with me. As a customer whose vehicle had been sitting there for weeks, I believe I had every right to ask for updates.
After three weeks, I was suddenly told that additional exhaust modifications were needed, something that was never mentioned in the beginning. Why it took multiple visits and weeks of delays to discover this remains a mystery.
The final insult was the condition of my car when I got it back. I delivered it fully detailed and specifically asked that it be kept indoors if stored overnight. After sitting there for weeks, it was returned filthy, covered in dirt, hard water spots, and environmental damage. When I expressed concern, I was told, "This is Pahrump."
To make matters worse, while I was waiting to pick up my car, another customer in a gray Dodge pickup was loudly arguing with the staff over similar problems, which I partially videoed. Watching that interaction only confirmed that I wasn't the only customer experiencing serious issues with communication, workmanship, and customer service. I actually wanted to speak with the gentleman because he was describing many of the same frustrations I had been dealing with.
I was trying to support a local business and keep my money in the community, but that decision ended up costing me time, money, and frustration.
I am a 58-year-old man and have never written a Yelp review before. This is my first one. That alone should say something about how strongly I feel about this experience.
Based on my experience, I cannot recommend Ross Speed Shop. Poor communication, questionable workmanship, repeated failed repair attempts, excessive delays, and a lack of accountability made this one of the worst customer service experiences I have ever had.
