We hired Mpss in late June 2014, did a walk through of our unit and began the permit process. We were told by Steve the owner, that the unit install would be up and running in about a month. We contacted Steve back and forth and started the paper application with our condo association. I contacted MPSS in August and was told no County permit was received yet and that an engineers report was now needed for drilling through the exterior of the building. Then, Steve went on vacation. Then it was this, then that, until I cancelled my contract on 12/5/14, fully 6 months after hiring him. Still no permits or updates. I demanded my deposit be returned and Steve told me it would be in the mail on 12/5, then he said 12/12, then the 19th. Steve then emailed me that he didn't like my attitude! Frustrated, I contacted the Florida Attorney General. I received my check January 5th via messenger! This was fully 5 weeks after the request to return my deposit. I also heard back from the Attorney Generals office. Obviously, Steve had a change of attitude. I hired another firm and had the unit installed and permitted in the 5 weeks it took me to get my deposit check back from MPSS. read more