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5.0 (1 review)
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10 months ago

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American Residential Warranty - This is a COSMETIC issue according to the blooming idiots at ARW

American Residential Warranty

1.3(262 reviews)
1.8 mi

This is a straight out insurance scam. I purchased the warranty package, our washing machine went…read moreout. We were without one for three weeks. Finally got it rebuilt. Then the refrigerator went out, Waited a week for them to send a repairman, they called and said he needed to order parts, finally came out, said he needed to order a different part, waited two weeks, wrong part, then they couldn't find a CERTIFIED SEALED UNIT tech. They then said they couldn't repair. They offered us $300, I complained and they offered $200 more. No new frig as their add on TV says. I then ask about spoilage, policy says they will pay up to $250, they claim I am not entitled, but the salesman I bought the insurance had said it would be. I am so disgusted by this company. They prey on people, who believe what they see on their TV add, which misrepresents their intentions. To further clarify, I upgraded my coverage and was told by the agent that the newer coverage would be backdated because I was paying the additional charges to date that day. I feel their staff is trying to rip off customers. I am a senior citizen and feel they betrayed my trust. SHAME ON AMERICAN HOME WARRANTY. LITERALLY, GET A DIFFERENT STORY OR EXCUSE EVERY TIME I CALL THEM.

Please do not waste your time, money, or energy on this company…read more My experience with ARW has been incredibly frustrating from start to finish. If you use your own technician, they will not reimburse the full amount. If you wait for their technicians, they schedule repair appointments with no consent and little to no notice -- resulting in missed appointments and more inconvenience. Six different technicians came out to fix my ice maker. SIX. The unit was replaced twice, along with the control panel. After months of wasted time and energy, the actual issue was finally identified and resolved by the manufacturer (GE) in a single visit. To make matters worse, one of ARW's technicians filed a false report claiming that I yelled at them -- which is completely untrue. As a result, I was told I would need to find my own technicians moving forward. When I attempted to cancel my policy, I was told I couldn't because the claim was still open. My only options were to continue paying or pay an early termination fee. After explaining the situation to my bank, they issued a stop payment. Suddenly, after months of unanswered calls, ARW became very responsive -- repeatedly contacting me to collect payment. When my bank denied the payments, ARW even changed the payment amount in an attempt to push through a lesser charge. My banker was shocked by the tactics. I am extremely disappointed in how this situation was handled. Save yourself the frustration and look elsewhere.

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American Residential Warranty
American Residential Warranty
American Residential Warranty - How clean and well done a job. Happy with the cost and outcome

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How clean and well done a job. Happy with the cost and outcome

MPBHealth - healthinsurance - Updated May 2026

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