I'm a long time subscriber, got the physical paper delivered for many years, then went to digital,…read morea couple years ago. Cost: $8.95 a month. This week I got an email saying the new price would be $4.50 a WEEK, so $18 month. I'm not understanding what upgrade was made, that would justify a 100% cost increase! They don't even have a physical office anymore; they list the address as N Washington St. Wilkes Barre, and indeed that's where the office WAS. Last time I walked past the building (not even recently), there was a FOR SALE sign out front, and the office was totally empty. I learned that all employees work from home now. Well, that's a pretty big cost saving, to not have to maintain an office. I wanted to share my disappointment, and will not be a subscriber much longer. There is very little local news listed anyway, it's mostlly AP articles. Sad to see this once fine newspaper go downhill like this.

Delivery problems. Every time there is a snow flurry the paper is delivered the next day. Don't…read moreneed to read yesterday's news. instead of getting up at 3 am when roads might be bad why not wait until 8 or 9 am when roads have a chance to be treated and then deliver that days paper. if this continues all winter consider yourself canceled. Not acceptable going forward. Make change's now or goodbye.

As a Sunday-only subscriber for 13+ years, delivery/customer service continues to get worse with…read moretime. In the past seven weeks, delivery was missed three times out of seven. When I called the office Sunday morning to report the missed delivery, they could only credit my account for one extra week of service. They used to have the capability to have a person that handled missing deliveries stop by and deliver a newspaper within an hour or two. But apparently that is no longer an option. When I called yesterday to report the missing paper, they assured me that the circulation manager would call me today to discuss this recurring problem. Guess what? Today's phone call is missing too!

After paying for 6 months of delivery, a day or two later, they announced 4 day delivery and…read morerefused to refund or make good, or pro rate. I contacted better business and filed a complaint. They are gouging people, while we are going through the pandemic.

Had a wonderful experience with each staff member at NEPA Geeks. They were all professional,…read moretreated both my 97 year old mother and I respectfully without being condescending. Although this was a stressful situation for us, the techs made certain my mother felt comfortable after the computer was reinstalled. They were so patient! I highly recommend!

Every time our computer needs to get fixed. Or when a iPhone screen was broke NEPA GEEKS fixed it…read moreASAP. And with in reasonable time and rate. So happy they are in mountain top.