My father stayed two weeks at MLMC. This hospital is beautiful. The staff are great. Very helpful…read moreand attentive. They even diagnosed a problem he has had for 5 years that no one would tell him a diagnosis.

From x-rays to emergency room to physical therapy to podiatry I have had great experiences - and…read moreright in my back yard!

Have adopted this practice as my Primary Care Family. Have…read morefound the staff to be very competent, professional, friendly, and caring.

I gave this practice 3 stars, but all 3 plus 2 more belong to their receptionist, Tammy. I give the…read moremedical staff 1 star, the nurse practitioner & MD/owner can split it. My son is a camp counselor at Camp High Harbour in Clayton and developed an EXTREMELY painful infection in his big toe, which developed very quickly. Medical/Urgent Care facilities are VERY sparse in Clayton and I was told numerous times by my insurance provider as well as ER staff to NOT go to the ER unless it is a time is off the essence, life threatening problem. It not only clogs up the ER, but your insurance company will gaff you if you go without being referred by either your regular doctor or an urgent care facility. We live over 2 hours from Clayton. I found LifePoint Medical & on their site it listed "Urgent Care " and "Walk-Ins" under services provided. It was 2 miles from my sons camp. I registered him on the site, (it was after hours) with his contact info, and told him to go there the next day as soon as he could even if he hadn't heard from them. No one called him so he went as soon as he could get permission from his supervisor to leave (he is in charge of 11 middle school age campers). He "walked in" and was told they couldn't see him. He was right there in the waiting room, limping and presenting with a very simple complaint that could have at least been triaged by a NP, but he was turned away, told to try another facility (that did not list "walk-ins" on their website). I called LifePoint, asked to speak to the Practice Manager, was transferred to a phone that LITERALLY rang for FIVE MINUTES, with NO VOICEMAIL. What kind of medical office does not have v/m's set up??? I called back and told the receptionist that I got no answer, yada yada yada, & asked to leave a message for the PM. Tammie apologized and said the PM was in a meeting for the next hour. She asked me what the situation was, I explained it to her & again, she was very apologetic. She said that the owner (the physician) and his wife (who I am guessing is the PM...) have been told repeatedly that the website needs to be updated so people don't keep walking in, to no avail. She then told me she was going to try and see if the Nurse Practitioner could fit my son into her schedule that day, but that EVERYONE was at lunch (I joked that it was not everyone, that it was everyone but her) and she would do her best to get him seen asap and would call me back. What a star. She was genuinely invested in helping us. Unfortunately she called me back and said that no one was willing to see him. She felt so bad. I told her it was 100% not her fault, she tried her best and I very much appreciated her efforts. She asked me where Jake was, I told her he was at the place she had told him to try but they didn't know if they could see him either. she said she knew the girls at the front desk over there, and that she would call them, which she did, and they did fit him in. She also called my son to check on him. FIVE STARS Tammie! You have a heart, and went above & beyond. More than I can say about your owner, Dr.Beck, who professes on his website to be there (Right off their website) "for the times when the situation isn't life threatening but you need care-and fast-." How do I make my urgent care appointment?" Walk-in - NOPE Same-day - NOPE Online requests (That get ignored) Shame on you Dr.Beck. Shame on you Nurse Practitioner. A sore toe??? Triage/diagnostics 101. But only Tammy cared, she made the calls, went the extra distance and Jake was seen at another facility, and it took all of 15 minutes. A cephalexin script.

Really does care about you and efficient staff and the most important thing for me is the ladies up…read morefront no badgering about your visit.especially having anxiety. They treat my HBP EDEMA HELP WITH LOW T I CAN'T THANK THEM ENOUGH

Dr. Brian Pratt is an absolutely wonderful, caring, considerate and compassionate doctor!! he has a…read morevery efficient staff, they are friendly and always eager to help in any way that they can. I cannot say enough kind things about this dr. He is thorough, well versed, patient and will explain everything to you in layman's terms. I travel 2.5-3 hours to see him because the big city doctors, in the town I live in, have lost that kindness and respectfulness to their patience and often overlook even the simplest important details. not so with dr Pratt!! you cannot go wrong by seeing this dr.

Quality care for an emergency I had. I am very appreciative of the staff. Doctor was very…read moreknowledgeable

Since we were 4 hours away from home on vacation, we took our 9.5-month old to the ED out of an…read moreabundance of caution for fever, congestion and wheezing. We were in and out in about 35 minutes--simply outstanding. Everything from the reception to ED nurse (Tiffany), techs and doctor (Dr. Worthington) were incredibly nice, reassuring and helpful. Overall, fantastic experience with getting our baby girl checked out and treated.