I can agree with all the previous reviews that this company is awful at answering and returning calls. For the first visit, they gave me a time frame of 8am-5pm. I was pregnant and had appointments that day, but they never answered their phones to narrow down a time frame so I had to cancel an important check-up. The technician, James, was also very unfriendly when he first arrived. He mentioned not having communications with Electrolux or the company we purchased our dryer from, (Mountain High Appliance) so he was not aware of what the problem was. I had to explain it to him. After messing with it for about 10 minutes, he then decided that he needed to speak with Electrolux first to see what parts to order, etc. He didn't make it clear that he was even leaving and just left. I didn't hear from him for a few days and called MHA to check in. About 10 days later James returned, fixed the dryer, and as he was leaving, he chewed me out for calling MHA. He basically said "next time you have a problem with me, you contact me!" Well I had tried but they never answered so I had no other option! He went on to tell me how their company has been in business for over 20 years. (Not sure how!) What kind of man chews out a pregnant woman in their own home with nobody else there? I called his company right after he left (in tears) and they actually answered the phone but basically gave a sorry ass apology and never spoke to me again. I do not recommend using them if you can avoid it. read more