Absolutely horrid. Wretched. The customer service at Mountain Tops is so bad it's almost comical. Makes you want to bring a new group of tour guides by as third party observers to watch the employees say and do everything you *shouldn't* do in the tourism trade.
Happened to be in Banff NP playing tourist this past weekend and popped in to check out the tee selection for fam and friends. First off, there was the matter of charging $40+CDN for a tee. Um, seriously? I know it's Banff and all, but wouldn't you at least like buy me flowers or take me out to dinner before you try to screw me that hard?
Second, there was the matter of employees using verbally abusive language towards customers--some of them children. As I walked into the store, one of the wicked witches working there was yelling at this poor little kid who stopped too long in front of the air con while she was shopping with her parents. The employee threatened to call the cops when the poor, terrified girl didn't immediately answer. Turns out kiddo didn't speak English and was so scared she couldn't move. What a bunch of d-bags.
Third, don't even think to ask employees to hold an clothing item for you. Apparently putting something on hold for ten minutes is a terrible inconvenience to employees, who are waaaay too busy texting on their cells or crabbing to their fellow employees about how hard their job is to actually help customers. Sheesh, friggin' customers. They expect us to actually do our jobs?!
Overpriced. Verbally abusive. Mean to kids. Nope, never again.
Much better places to go to get your souvenir on along the same street with better service and better prices. read more