Have been here a number of times In 2 years for knees. Changed insurance and procrastinated due to…read moreexpense. This time I saw Dr Smith. He is new to practice and recently out of medical school. He was very nice, very clear and I felt honest in his descriptions and forecast so I could make an informed decision. Dr. Smith, glad u are at this practice. Billing Dept has been very helpful as I needed a long time to pay off my bill. Would highly recommend.

Rude receptionist, condescending announce I was late but actually arrived right on timeread more

I had my Total Hip Replacement surgery here just 3 weeks ago…read more It was one of the best experiences I've had. All of the nurse staff, therapists and my surgeon were truly exceptional. I cant rave enough about the wonderful care I received while here.

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I was experiencing pain and discomfort on my right knee. I was able to walk in to see the knee…read morespecialist in the Urgent Care department. Doctor Stowell examined me and quickly diagnosed my condition. The Dr ordered an MRI and prescribed medication for my ailment. I returned a couple of weeks later after the MRI and the doctor reviewed it. The doctor recommended I do not have a knee surgery . Instead he recommended I get a cortisone injection. I have been pain free for about 6 months. I returned several months later for pain in my heal. The examining foot doctor diagnosed plantar fasciitis and ordered physical therapy. The therapist indicated that the fasciitis is a result of chronic tightness in the calf muscle. The therapist performed a muscle relaxation massage on the calf and several stretches. Those exercises worked great!!

I normally don't post reviews, but after my experience with this clinic -- and now seeing the…read morerecent CDA Press article about Blue Cross of Idaho requesting an investigation into Post Falls ER & Hospital -- I felt it was important to share what happened to me. I waited nearly three months to see Dr. Richard Lee Stowell, under the guidance of my physical therapist. When I finally got in, the visit lasted barely five minutes, with no meaningful examination, no new information, and no real plan. Instead, I was referred for a $500 MRI at Post Falls Emergency Hospital -- a facility the news is currently spotlighting for billing and arbitration practices. I later learned this MRI referral was tied to OSL and its partners, something that was never explained. Privacy was another major issue. During what should have been a confidential consultation, eight different people came in and out of the room with no introduction and no request for my consent. I did not agree to discuss my personal medical information in front of them. Despite being told to "come in ASAP" because the condition could be serious, the follow-up appointment was pushed out another 3-4 weeks, first to August 25 and then to August 27, with no explanation. The urgency they expressed simply wasn't reflected in their actions. When I finally emailed saying I would not be returning, the office manager called twice -- once to apologize and once to offer a refund of the $250 I paid upfront, asking me to come in and sign for the release of my records. I signed the release, but the imaging from the follow-up was never provided to me. Later, I received a letter stating the clinic was "terminating" me as a patient, even though I had already ended the relationship myself. The letter had no clinical purpose and felt like after-the-fact paperwork cleanup rather than genuine medical follow-up. This wasn't a simple scheduling mix-up. In my experience, it was a pattern: * Urgency stated, then ignored * Patient privacy overlooked * Administrative promises not kept * Records handled questionably * A referral pipeline tied to a facility now in the news for its billing practices Northern Idaho patients deserve better -- better coordination, better privacy, and better follow-through than what I experienced here.

Best knee Dr in the entire northwest, great service from the front desk the the back service area…read more The entire staff is outstanding, first visit, evaluation to last post opp meetings absolutely fist class.

Dr Lyman has done both my knees and my wife's. He is an…read moreincredible Doctor who takes the time you need along with the compassion that we rarely find these days. We traveled from the Spokane area to see Doctor Lyman and would highly recommend him over any other knee surgeon in this area. Great office personnel as well.

These people are miracle workers. I had a simple hand surgery earlier in the year, performed by Dr…read more Taylor, which completely resolved the pain I had been having. Today, after enduring four months of foot pain, I finally called and requested an appointment, and I was thrilled that I could be seen today. Taylor Menard examined my x rays and gave me a list of recommendations, all of which I followed, and within hours, the pain I'd had for months had vanished and I could finally walk normally, without limping. The young woman at the front desk was extremely friendly and helpful, and none of the health care providers were condescending or impatient. They carefully explained my options and patiently listed to my questions. I noticed a negative review about staff from nine years ago, and all if can say is that the staff he complained about must have all left; the staff I've met with couldn't possibly be better or more professional. My only request is that it would be nice to have a sign at the main entry of the hospital, because I had trouble finding the office the first time I came in.

After having a total reverse shoulder replacement by Dr, Hazelwood I can say that it couldn't have…read moregone better. His surgery method was as good as it gets, honestly pain free and follow up has been great. He and his staff take their time to answer and explain my questions, are always very friendly and easy to talk to and the environment of the whole office is relaxing and easy to feel at ease. I can't put into words how easy this whole process has been and how satisfied I am with Dr. Hazelwood and his entire staff.

Great facility and staff. Doctor David Parker was amazing and took great care of my son with the…read moreknee surgery! Thank you and highly recommend!

I really love the professionalism, kindness and calm/friendly environment…read more The therapist are very reactive to your comments, pain level and needs. The whole staff rocks....