Level up on these slopes! MSLM or Mt St. Louis Moonstone is where our family learned to ski and while it's an intermediate level hill, it does have some of the best snow conditions in Ontario. That's because MSLM features 36 slopes down two adjacent mountains, with plenty of snowmaking equipment and lifts. On the one hand, the slopes here can get packed with passholders depending on the time of week. However the slopes are generally wide and there are plenty of easy black diamond slopes to work your way down. These sometimes get icy and choppy after a long day but the slopes are usually well-groomed and you might find yourself skiing through the snow gun mist. On the positive, there are plenty of lifts including Ontario's first 8-seater chairlift equipped with heated seats and automatic safety bars. They also have lift gate entry RFID scans and cafeteria checkout for efficiency. There are moguls and two terrain parks, including a smaller one for beginners. One slope is colourfully lit. While the experience here isn't that of a sprawling ski village, you can tell the owners prided in the pure European skiing spirit. In the past decade MSLM added night skiing with plenty of lighting on over 20 slopes and we've always enjoyed this experience perhaps even more so than day skiing here due to the slightly smaller crowd. Note there tends to be many ski instructors and many demographics on the slopes due to the reputation for good snow conditions as outdoor recreation has boomed. A day here costs around double that of entry ski resorts. Location-wise, it is conveniently off of Hwy 400. Skip it or hit it? We'll be back again as it's one of the better options in Ontario. read more

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Close range to Toronto, top tier snow machines, great runs. This is where I choose to frequent my winter snowboard season, as it's close enough for a 1.5 hour drive to get on the slopes. Their snow making machines are the top notch ones, they really spent a pretty penny for this and their investment shows since there's hardly ever any icy runs, mainly snowy ones. They're quick to start their snow machines early for the season to ensure they have a perfect snow base for the rest of the season - this is why they're always busy, because people know they have good runs here! Purchase your lift tickets online rather than in person, since it's about $15 cheaper even on the day of. The bonus here is the beaver tail cart at the base of Moonstone that you can get your sweet treat at at the end of the day. read more

As a beginner snowboarder, I had a great experience at this ski resort. I snowboarded probably a few times or more but never really got into it. But since my friends are going I decided to get an official lesson this time. For $116 + $4.42 RFID card charge + tax, it included an auto lift ticket, rentals and even a 1hr lesson at night. Not bad considering, lift tickets that night alone was $68. Lockers are $10/day. You can choose skiing or snowboarding beginner lessons. Turns out I lucked out, I was the only one that went for a snowboard lesson at 5pm and I ended up with a private lesson (Moonstone side) on high season Saturday. By the end of it, I was starting to take on the S turn. The teacher I forgot her name maybe Morgan? She was so encouraging and positive and I progressed from heel edge to toe edge which I was never really comfortable doing before. I was able to toe edge all the way down the hill. I think for a private lesson and also rentals it was well worth the price. She even mentioned I was the only snowboard lesson she had that day and that skiing lessons are more popular. I saw another ski instructor had a few people in his class. I think your mileage may vary depending on how many people are in the class. I'm incredibly grateful to get a 1 on 1 class and she even said I was one of her fastest progressing students of all (not sure if it's just flattery haha). I think skiing/snowboarding here is quite pricey with $68 for just the lift alone, + $4.42 RFID auto lift entry. Probably better value at other places to practice but at least I got a one on one lesson, which made the experience so much better and less frustrating. Can't say I have fallen in love snowboarding yet but I loathe it less from this experience. Shout out for the 5 star experience from my instructor I had on December 28 at 5pm. Tip, book online in advance to save instead of buying lift tickets upon arrival. Note: season tickets don't work during or near Christmas weekend. My friend had a season pass and it doesn't apply to high season times like the night we went. read more

Nice friendly family run snowhill, location is excellent and on snow belt. Nice mix of beginner and intemediate slopes. Nice new fast lift with heated seats :) read more

Mount St. Louis Moonstone - The 8 people heated lifts and short line ups - Ski Resorts Near Me - Coldwater, Ontario

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Long over due review here for MSL-MS. Haha! Although we went there months ago, still remember the cool runs, the hot BeaverTails, and the nice environment over there. It's truly a good place for families and friends get together for awesome winter sports. Night skiing prices were surprisingly great! Hope they can keep up with the good value for this coming winter. It was enjoyable and will definitely go back next season! read more

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I've been coming to Mount St. Louis Moonstone since I was a kid. I loved it here and so now I bring my own kids. It used to be quieter and safer than Blue but I know that doesn't bring in the money. Pre-Covid it was great especially since they were little and just starting out as preschoolers ... people were courteous and I didn't need to guard them by sandwiching them between my husband and myself to protect them from people speeding down the hill ( like some other Ontario resorts). Previous seasons, I would rate MSLM 5 stars hands-down because they really invest in state-of-the -art snowmaking and lifts. People are moved quickly and lines aren't too terrible. Recently, we've noticed a shift. People "reserve" tables and seating with bags. Chairs are for people not bags. With the 8-person lift over on the Moonstone side, people just can't get it right. Can't count, can't organize themselves, it just isn't working. They need someone 'in' the line to organize. Direct people. Whatever. I'm fine with some miscalculations. What really got me was this lady who came from behind and pushed her way through my kids. When I saw this I tried to hold her back and tell her that wasn't acceptable. I pointed that the line was behind us. She KEPT pushing, then lifted her ski to get by and hit my friend's kid in the back with her ski. Our kids are only 7. You don't do that. No one stopped her. When she got through the gate, she kept pushing her way to the front. By the time we found an attendant, she was already boarding the lift. Unbelievable! On the same day, a kid threw his pop bottle away on the top of the hill, chuckled and skied away. I took it back to him after chasing him down and he said that "everyone does that". Well that wasn't ok, littering is not ok. Told him to find a recycling/garbage can. Same day, on our last run some teenagers decided that it would be ok to move the barriers to skip the line in front of us. There were a good 20 groups behind us on the Huter. My friends spoke up and reported them to the attendant there who then spoke with the teens. While we love the hill, it is no longer the family-oriented place we once loved. The staff are wonderful, but the clients need to learn some common courtesy. read more

We came the other day with pre-purchased day passes (currently $85 plus ~$4 for a RFID pass). There's a couple of tents where employees check proof of vaccination before giving out wristbands. They then direct you towards the chalet where there's a few machines to get your pass from. The QR code from your confirmation email gets scanned and your RFID lift ticket is printed. Masks are required while waiting in line for the chairlift and on it as well as while indoors in the chalet. On the ground floor of the chalet is the washrooms, lockers (not currently available) and rentals. Right outside there's also a row of porta-potties for those that don't want to go inside the chalet. The cafeteria is open on the second floor but seating is not available. It's a really basic menu in the cafeteria and on the pricey side, which I guess is to be expected. Condiments, napkins, utensils are after payment and before exiting the building. In the parking lot we saw that one family had brought a small portable bbq and were grilling hotdogs from the back of their pickup truck. I haven't skied in several years and having a RFID lift ticket was new to me. Just prior to getting on a chairlift the RFID pass is read by an electronic scanner for the gate to open. The lift ticket will scan from inside a pocket but shouldn't be placed with other cards such as credit cards. There was a conveyor belt after the gate which was new to me as well. We used two chairlifts and the snow was definitely more powdery from Summit Six Express Lift versus Sundance Quad Lift. It could be the higher elevation. For the most part there was also an employee directing skiers and snowboarders into groups of six for maximum efficiency on the Summit Six Express Lift. From my experience when getting off the six person chairlifts it's best to go straight and not turn in order to prevent getting tangled up with another skier/snowboarder also getting off the chairlift. The lines for the chairlifts moved quickly and there weren't that many skiers/snowboarders on the slopes either. Even though it was a pretty cold yesterday (~16C) when we went we only started to get cold when the sun started setting. read more

Mount St. Louis Moonstone - 4:36 pm - Ski Resorts Near Me - Coldwater, Ontario

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We got a season pass to St. Louis - Moonstone this year and, despite warm weather, were able to ski almost every weekend. The resort is usually very crowded on weekends, but not as bad as Blue Mountain. Plus their snowmaking is certainly better, I was told they have the best snowmaking machines in Ontario. Yet, for the small hill (former garbage dump), the prices they charge are very high, the day passes at top skiing resorts in Colorado or Vermont are lower than what they charge here - we were in Snowmass, CO last year and paid less per day. Anyway, being 1hr away from Toronto, this resort has virtually no competition, so they can charge whatever prices they want :( read more

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It was my first time to Mount St. Louis in a very long time. I got a day pass here for a Sunday. You can place an order online through their store for your pass. You do have to sign up for an account and this will involve uploading a picture of yourself. You also have to ensure that you select the right date for your pass as they are non-refundable. Once you get to the hills, you have to show proof of vaccination to enter. They will give you a wristband that will prove your vaccination status so you can enter and leave the grounds. The next thing to do is pick up your lift ticket which now comes in RFID card form! You just scan the QR code you got in the email from our ticket order and it prints out a card with your name on it. You have to tap this ticket at the chair lift gates to be let through onto the lifts. There are trail maps at the top of the chair lift and there was one in between the closest chair lifts to the entrances. The lifts are 4 and 6 person lifts. The 6 person lifts tend to go a little bit faster than the 4 person ones. At the 6 person lifts they were frequently opening and closing the different lines that fed into it depending on how many people were waiting. There was also a single rider line that people were able to go into. It just seemed like a lot of people using this line used this to skip the bigger line yet still sit together as group. There wasn't really anyway to deal with this even though they had a dedicated "lifty" that was directing traffic. The chalet was not open for warming up. You could only go inside to use the restrooms, lockers, and to buy food. The cafeteria had a capacity line outside and an employee was handing out surgical masks to anyone that didn't have one. Speaking of masks, we did call ahead to ask if a mask had to be worn at all times. The representative that we reached informed us that you had to wear a surgical mask and any neckwarmers, scarves, balaclavas, etc would not suffice. When we got there we saw that there were a lot of people without a mask however. The snow quality was surprisingly not as good as I thought it'd be after the giant snow that we had in the Toronto area. There were some really icy parts on the hills. Some other notes. There is a small shop in the chalet if you are missing or forgot any of your gear. The employees that we dealt with all seemed pretty helpful. We were dealing with an issue with my friend's snowboarding bindings being messed up after a collision. We spoke with the employee at the top of the chair lift who said he'd be happy to call someone to come bring her back down if needed. My other friend dropped her lift ticket during the chaos of the line and when she went to inquire, they had picked it up and returned it to her without any hassle. read more

Mount St. Louis Moonstone - Cafe menu - Ski Resorts Near Me - Coldwater, Ontario

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The cross country race that I did was amazing I got please 53 out of 120 and it has amazing snow quality is the best place for skiing recommended read more

Mount St. Louis Moonstone - My leg - Ski Resorts Near Me - Coldwater, Ontario

One of the best ski hills near Toronto for Intermediate-Advanced skiers/boarders (yes yes ik the options are few and the bar is low). Why it's awesome: - decent vertical for the area - good selection of terrain parks (beginner-advanced) - great snowmaking capabilities and good grooming - healthy variety of runs - modern, fast, high-cap lifts - convenient RFID "tickets" and season (podium) passes can be picked up at self-serve kiosks for a seamless experience - short drive (1-1.5 hrs) from the city My only gripes are with the lack of overnight accommodations (it's not a ski resort) and the few unpleasant experiences with staff, but I'd say most are professional and friendly. MSLM is obviously not comparable to world-class resorts in terms of size and amenities, but it's one of the most popular ski hills in the area for day trips and for good reasons! P.S. if you're a beginner, you probably won't be able to take advantage of most of the runs and park features, just head to a local ski hill - better bang for the buck IMO. read more

Mount St. Louis Moonstone - Ski Resorts Near Me - Coldwater, Ontario

So I decided to give Mount Saint Louise another try. In October of 2020 during a pandemic, ski hills at the time, seemed to be a safe work out recreation outdoor. Mount Saint Louise Moonstone appeared to be making a solid step forward to making a safe place for recreation, so despite the sour finish with Mount Saint Louise Moonstone in 2019/2020 season, it's only fair to give it another try. This time I thought a season pass would be a good way to go forward because it allows the operation to make a lump sum upfront and with a lot of covid policies to track the population size it seemed a good way to go. The ski hill made a number of changes to their operation like contactless access by rfid scanning and closing off cafeterias to reduce virus transmission, with exception to washrooms that are indoor (btw Blue Mountain has a more outdoor washroom with a trailer setup if you prefer non indoor access). So I bought the Bronze level podium pass along with a newbie I was skiing with. Along with the pass purchase, the mountain offered insurance policies that if they were lockdown for more than 14 days you could get a significant refund or if you suddenly fell sick due to covid. But with insurance policies one must always read the fine print. I did not opt for it. Note during this time they were selling passes in tiered offerings with gradual inflation on the pass. I missed the first tier while "deciding" and paid an inflated cost around $250for the pass. Dec 21, 2020 the lockdown happened forcing closure on all non essential operation. I personally do not think ski hills should have been included in the non essential as it is outdoor but there is always a risk of congregating people and that is the fundamental of non essential closure. With that, Mount Saint Louise Moonstone offered two options 1. Get 100% refund and email your request before Jan 1, 2021 or 2. Take a gamble hold your pass and get 30% the next season. There was an admin tariff added on as well for the rfid pass. The later option really was quite a gamble as lockdowns extended well into February leaving only one month of viable slushy conditions to ski if it reopened. I opted for the first and considering the generosity to full refund and the already investment in ski gear I was pretty set to return to them next year. During this time, while they were supposed to have nigh skiing open before the lockdown they immediately cancelled it and only offered day skiing for podium pass holders silver and gold -so really bronze pass holders were not really valued; I'm still not sure why they would do a VIP event and restrict some pass holders. After so many emails, I received a refund on Jan 20, 2021. Rather than the 100% refund promise I only received 70%. I saw the email and thought THIS HAS TO BE A MISTAKE! So I emailed on January 26, 2021 and really just got an auto email that they were really busy and to be patient. I did see on their website they changed their refund policy without much notice that was very different with a 100% refund for no use, 70% refund for 1-3 uses and 40% for 4 or more (or something along those lines). The funny thing is they never emailed me they just posted it. The other kicker is that I only used my pass for 1hr and for that 1hr of skiing I am paying about $80 which is pretty tragic. I suspect their refund schedule was all based on the rfid access information and basically finding the balance where they could recoup the most cost. Is it really their fault? Not really the provincial lockdown was pretty much forced on every operation that fell into non essential. I just think wih communication there could have been a better way to resolve this and if they communicated with the loyal pass holders I think that it could still have them running out winning with repeat returning customers who want to help the operation stay afloat. The operation could have also honoured their refund and simply offer an option to prepay for 2021/22 ski season to capture some of the cost and essentially spread their loss over multi-year. If they offered that I am pretty sure there are some loyal skiers who would be willing to prepay on a gift card term simply because this pandemic has been a time to reflect on how we can help each other. I have reached out to Mount Saint Louise Moonstone, because I have some new accessories to use and I have a newbie to train up. I hope things can be fixed and look forward to updating on this outcome. read more

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I just received the worst response I've ever received in any industry with Guest Services! From the Director of Marketing! Unreal. Background: I'm a novice snowboarder. I can go down greens just fine. I'm ok on blues. I have a fear of chairlifts. I can get on, no problem. It's getting off that I kind of freak out. So apparently, MSLM has never heard of giving a "thumb down" to indicate a rider would like the lift to be slowed down for unloading. Oh wait, the workers actually do know, but the Director of Marketing, the Chairlift Supervisor, and the General Manager have never heard of such a hand signal. Interestingly enough, they do this at Snow Valley and Blue Mountain (Ontario), Mont Tremblant (Quebec), and let me say they slow down lifts in the resorts in Northern Japan!!! According to the Director of Marketing, they don't slow down chairlifts at MSLM. I was spoken to in a condescending, belittling manner that was completely uncalled for. The Director of Marketing said if a rider is not good enough to go on the chairlift, they should stick to the carpets. Thanks lady. You're so welcoming, helpful, and show so much empathy. NOT. I would highly recommend going elsewhere. Your patronage is not valued here. read more

On December 26 I booked skiing for my entire family for December 29-30. We don't live near MSMS so booked hotels and organized for a nice family vacation. The website wasn't particularly user friendly to book that many tickets. There wasn't an issue booking December 29th but when I booked December 30 the website said it had an unexpected problem and didn't work. As a result I rebooked the same 7 adults and children for the same date, this time it successfully went through. The next day I noticed there was a double charge pending in my credit card for the same amount. I looked into it and found that the "unexpected issue" I had encountered had actually gone through and booked and charged the same tickets twice. As a result I had two bookings for the same people on the same date totaling almost $700 twice. I called and left a message but no one called back. I emailed customer service but got no response. Eventually I was able to get through to a female who was very rude and told me she wouldn't refund my money because it was my fault and "no one else had problems with their website". I have since read a number of reviews online with others having problems with their website so I find it hard to believe MSMS doesn't get called regularly about problems with their website. Upon arrival on December 30th I spoke to customer service who reviewed my purchase and noted that I had booked the same tickets for the same people at the same time and as a result told me that they would refund one set of tickets because it appears to have been a website issue. I was happy with this and had a great day skiing. Upon returning home I didn't see any refund as expected. Within a day of returning home I received an email from MSMS stating that their policy is that they don't refund bookings and they wouldn't refund the money that they had said they would. Since then I have called and emailed a total of 10 times and haven't received any calls back or responses to emails. I have started disputing this through my credit card company however this is ridiculous as it shouldn't take this much work to get my money back when it was obviously a website issue. I highly recommend avoiding this poorly run ski hill. Ski at Horseshoe or Blue Mountain! Both are close and have much better customer service!! read more

Nothing beats the first trip of the season up north for snowboarding. Last season was absolute crap and we lost an entire season due to warmer weather conditions (good for some but not for others). As my buddy and I pulled into the parking lot we reminisced about past experiences here and how much we really do enjoy this spot compared to others. Reasons being, the two other most popular and closest ski resorts we frequent are Horseshoe and Blue. Horseshoe for lack of a better word is fairly dull. The runs at Horseshoe are "run down" and they don't seem to have the budget to operate this place in any sort of competitive fashion. While Blue Mountain may be the premiere ski resort in Ontario it is too far away for a last minute plan to hit the slopes. Mount St Louis is like baby bear's chair, bed and porridge from the story of Goldilocks - Jusssssstttt right!. It's not too close so that it isn't too warm and not too far that it's a mission to drive to. The resort isn't ghetto BUT it isn't the village @ Blue. It's perfect for a day trip! Prices are reasonable for a day pass ($45), however the season pass is still a bit of a rip off. I've been boarding regularly for the better part of a decade and can say when it comes to Ontario hills I know my slopes. Mount St Louis is also never flooded with people and the hills are groomed regularly. My one bugaboo about this place is the fact that a day in the snow here ends @ 4:30pm, meaning they do not offer night boarding. Lame! With all the money they've invested in this place (like larger runs, more sophisticated snow making guns and an expanded freestyle park) you think they'd toss up some flood lights. Ah well C'est La Vie. My go to spot for fun in the snow! read more

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BEST SNOWBOARDING PARK IN ONTARIO! BEST CHAIR LIFTS IN ONTARIO! BEST SKI SCHOOL IN ONTARIO! BEST SNOW GROOMING and MAINTENANCE STAFF IN ONTARIO! Suitable for all skill types. they have hills to please anybody. For Ontario Skiing... you will not find better this close to home! They have two very large chalets to get lunch in. They are liquor licensed. They have some great food options. *The food is not healthy: so if your looking for a healthy day out of exercise: bring your own food! read more

Mount St. Louis Moonstone - Ski Resorts Near Me - Coldwater, Ontario

I've only been here twice but this is definitely one of my favourite places to go snowboarding, especially as a beginner. It's about 1.5 hours from Toronto. The slopes are nice as they are true to their difficulty level. There are some other parks around Toronto that I think is harder to learn for beginners. They have plenty of slopes with a range of difficulties as well as multiple ski lifts. Definitely going to go back! read more

Best Terrain Park on the East coast. Solid family style resort, nothing but good vibes and good people here. read more

Mount St. Louis Moonstone - Ski Resorts Near Me - Coldwater, Ontario

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I bought a season that clearly stated it was valid from the purchase date till the end of the current season. One day i went to snowboard and the pass did not work. This was at 2 pm and the lifts were closing at 4 pm. They told me it was a glitch and that they would not honor that. I asked for a discounted ticket given my inconvenience, their error and that there was only 2 hours left! They told me that they couldn't do that and the lift ticket would be 90 dollars. The manager was horrendously rude and so was the employee. So disappointed and upset. They do not even have the decency to honor a deal once advertised and also no decency to at least offer a discounted lift ticket given the situation. read more

This is a great ski park overall! Just an hour and a half away from Toronto, perfect for people who's looking for a day trip. The price here is very reasonable, and shorter wait compared to the crowded blue mountain. Very friendly and helpful staff.There's 36 runs, 4 parks and 6 lifts here. Starting this year, St. Louis is offering night skiing. The beginner lesson is a great deal for anyone looking to try skiing or snowboarding doe the first time. It includes a beginner lift ticket + equipment rental + a 1.5hr group lesson($90ish if I remember correctly)! I've taken a few friends here to try out skiing/snowboarding, they all enjoyed the lesson a lot. There s also more intensive private instructor lesson offered here for anyone interested. Cafeteria here is great, from the price to the food options. You can find soup, burgers, chili, pull pork sandwiches, poutine, salad and pizza,etc here. I would definitely recommend this place to beginner or more advanced snow sport fans. read more

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First off, skiing in Ontario sucks; we all agree on that so let's just accept that it is was it is and move on. I am not attempting to compare Louis to Whistler or Revelstoke here (give yourself a big pat on the back for me if you know what Revelstoke is as we are kindred spirits). It used to be that there were two independent ski areas Mt. St. Louis and Moonstone (in the 80's), but now they operate as one enterprise. It's not like Blue Mountain, in that there is absolutely nothing there other than the hills (i.e., no accommodation, no lame bars masquerading around as cool, no well dressed soccer moms drinking lattes). If you are looking for the extreme yuppie ski experience spend a weekend at Tremblant or Blue. Louis is the place for you if you are from the GTA and are looking to do a couple of hours of skiing and then return home. The hills aren't as big as they are in Collingwood, but are bigger and more expansive than Glen Eden and Horseshoe. In any event they are big and varied enough that you can get a decent set of turns in before you're bored. The lift systems are also really top notch. They have four detachable high speed lifts, which is unheard of for Ontario. The beginner hills on the Mt. St. Louis side are great if you are going to learn to ski/board or are taking someone to teach. The hills don't have horizontal tilt (i.e., they don't send beginners careening into the woods) and each hill becomes gradually steeper. There are also magic carpets (human conveyor belts) for those who are apprehensive about getting onto a lift for their first time. The beginner stuff on the Moonstone side is not as good. The main drawback is that the chalets are pretty lame. I would suggest going up for a couple of hours and foregoing the chalet for all purposes other than a drink, snack and washroom break. read more

MSLM is a family owned ski resort not too far away from the city. about 2hrs drive north of TO. there are about 25 runs of different levels of difficulty. there are no crazy challenging and steep runs but there are good mogul runs and 2 great freestyle parks (one on each side - the mt st louis and moonstone sides). the best thing about the place is grooming. whatever weather conditions are outside you can always expect to find very nicely groomed hills in MSLM. There are rarely icy slopes. there are two chalets. with lots of seating spots. lockers available for day rent (but you're safe to leave your bag in the locker area - nothing ever happened to mine and you save $ on the lockers) . rental is available as well. the snow school has lots of instructors and lots of different programs tailored to all the levels of skiers/snowboarders. a very nice ski/snowboard resort. would definitely take my friends out there. not giving it 5 stars because it's not big/high enough and get's boring if you go there too often. read more

this hill sucks the hill is exactly the same for all runs there's nothing different about the hill best part about it is the park they hate the race team and don't let me use the cafeteria trays to slide down the hill this place sucks read more

Great place for skiing. Perfect place for beginners and even got runs for the more advanced. Terrain park and jumps are world class.

Went with a group of 5 people and had a great time at Mount St Louis. Two of us rented snowboards and one rented skis - all equipment was in great shape. A couple of us took a semi-private snowboarding lesson - the instructor Francis was fantastic, would definitely recommend for snowboarders. With over 30 different runs we had lots of options for the different skill levels in our group. Being just over an hour drive from Toronto, I would definitely go back. read more

Poorly run ski resort. Their website is also terrible and makes the booking process a nightmare, slow and constantly crashes. Unhelpful on the phone if you can even get through because it's constantly busy. read more

Fantastic hill with sufficient COVID measures. My rating would have been 5 stars if I hadn't spent my whole day being yelled at by a blue haired lift operator for lifting the bar a few INCHES before the blue sign. Every chair was yelled at if they didn't lift the bar EXACTLY at the blue sign. This hot tempered employee ruined the vibes of your quality ski hill. read more

0 stars if possible. Horrible customer service! Won two lift tickets from a radio station contest and came last week. Unfortunately, it was too muddy and gross so we got our tickets back and returned today. Spoke to the clerk, supervisor, and owner and according to them the tickets were used and the best they could do was sell us $40 lift tickets instead of the regular $57. We were not told that we would forfeit the tickets of we got a refund. Today, despite showing them the refund receipt from the gross , muddy day, they did not change their positions. What a waste of time! Well, this resort just lost customers and for sure will tell others about their horrible customer service. The clerk was smirking the whole time. Arrogant staff and management. Back to Blue Mountain then. read more

I was here yesterday (Thursday) with a group of 6 people and it was amazing, the glorious weather and ideal temps helped for sure, though my rating is based on the wide and well groomed runs of all difficulties. Plenty of space on the greens to maneuver for beginners and just the right change in difficulty in the blue rated runs. I stayed on the St. Louis side so cannot rate the Moonstone side. Even though there were many schools there on field trips, did not feel like it on the runs themselves. The main 6 person lift is the best option as one can access both blue and green rated runs from it, and it's faster than the 4 person lift on the exclusive green rated portion. Makes sense for the beginners on the green slopes to have access to the slower lift. As a comparison, the green rated runs in blue mountain are slightly less difficult than the blues here so that means the blues on blue mountain are a lot more steep than the blue rated runs here. TIP: single skiers had a separate fast moving line for the 6 person lift on the day we were there. Overall, a repeat visit is definitely called for. read more

Got a good deal on lift tickets from Costco. Hills were well groomed and lots of options. Staff very unfriendly however and almost hostile. Guest services did not want to accept my e ticket because it was not printed off. No customer service at all. Every time I asked a small question I was treated as an inconvenience instead as a customer. Will most likely try Horseshoe next instead despite good hills. read more

This is a great place to ski in Ontario. Instructors and staff are amazing and would recommend this place to anyone to enjoy a day of skiing. read more

For Ontario, this is the best place to come for snowboarding in my opinion. It's half the distance from Toronto than blue mountain is and there is less people (which means less noobs in the way, and less ice). There's a whole beginners area so that's good for people first starting and two decent park areas. I think they are also the only place in Ontario with two half pipes. They have a decent amount of trails and they're not that much shorter than blue mountain. Personally I can't justify the extra commute to blue when this place offers decent trails and less people. I bought an early bird night ski pass (3:30pm-9pm) for $150, which I think is a pretty good deal read more

This is my 3rd year straight I bought a nightly pass and the best way I can summarize my experience is "awesome". If you are a skier who wants to walk around trying to be noticed or need a $25 burger - head over to Blue Mountain - you'll fit right in! If you simply want to ski and not stand hours in line for a lift, Mt.St. Louis Moontstone is the place to be. I convinced my newly married wife and step-daughter to join me in night skiing and the first night out they were in love with everything there. The hills are nicely set up to progressively challenge you, the "bunny hill" is ideal for those who are looking at getting the feel of the hill without putting yourself in harms way. Snow boarders and skiers (the latter is myself) seem to mix well on the hills and they do have areas that snow boarders tend to populate which is great for all types of skiers. I am sold and will continue skiing here at Moonstone - we have talked about building up our ski expertise and make a serious trip out West one winter and do an actual Mountain, until then - keep up the great work - and a special thanks to the guys who service my skiis each year, not only do they do an excellent job in waxing my skiis - they always give me some friendly tips in keeping my skiis functioning at their best!! Love Live Mount. St. Louis - read more

I have a beginner child. No where does anyone tell you that there are two different chalets. One Chalet is for beginner but to get there from the other side you have to travel up hill long distance and own a treacherous hill which is very scary for a beginner. When we went to rent our skis I asked where are the beginner hills. She said you have to ski over. If she just told us to drive over and rent our skis there we would have saved a lot of time . Trying to get there was scary and took forever after I asked if a beginner could ski the trail over. It was so busy with snow boarders out of control everywhere a 200 pd man ploughed into my 10 year old and ended our day at first aid after 3 runs. the skis they rented us were so short my son could barley move over flat snow.Terrible experience and poor knowledge of staff and direction of staff . I also had to wait 35 minutes for a ticket with one ticket both open with 50 people in line! read more

A great family run ski resort. Loved skiing here this year. The snow was always great and conditions were as good as they could be for the weather we had a time this year. read more

Hello, I was on a School trip, Tomken Middle School on Feb 14, 2019. I am in tears as I write this review. This was a trip I so looked forward to. I woke up a few times in the night in anticipation of this school trip. My class mates and I planned for months and my mother spent $74 for the trip and additional $25 for meals. I am sad to report the fact that I did not enjoy the service here at all. I got a very bad snowboard and it was impossible for me to tighten or loosen the snowboard. Given the fact that I have a small frame, I was given a snow board that was not used frequently. As it was not in use much the buckle kept getting stuck and I was not able to undo it and adjust it to my size. Since I was not able to adjust the snow board, I reached out to one of the instructors who suggested I seek help from a different one who suggested I ask a different one ...By the time I was fed up and reached out to the store attendant, I was passed on to 8 people who made no attempt to help but kept referring me to the next person. Since I could not receive any help from any of the instructors, i had to literally go back to the rental area and ask the man to change my snowboard at which point I was told that they did not have one for my size. This was the only one that they have for someone who ways 76 pound. He just told me that my snowboard was fine and he loosend it for me and did not bother to show me how he did it despite my protest and request to know how. Sure enough once I was on the slop it got jammed again so i couldn't use it. I waited again for 1 hour 1/2 for help, going back and forth asking different attendants for help where I got none. Then I finally gave up and I started helping the lady in the lunch room clear tables. At the least she was nice enough to give me 2 chocolates (thank you kind lady). :( . All in all I went up once on the testing hill and then I was told to go on the practice hill with a malfunctioning snowboard, which made no sense at all. The instructor knew I was not able to work with the snowboard but felt no ways when he told me to change hills!!!??? Needless to say I feel discriminated against my weight and size and heart broken as my planned activity with my class mates on Valentines day went to garbage. read more

This is a great hill to learn to ski and to learn to ski moguls. There is something for everyone. It is not as crowded as Blue Mountain. The High Park Ski Club runs weekly bus trips to Mount St Louis. The beginner area is second to none. Many of our members put their kids in the MSL top-notch Ski School. read more

Horrible ski lessons/ terrible food and WAY overpriced ($20 for 2 beef burritos ! What???!!!!) / no customer service from ANY staff/ disgusting filthy bathrooms that always stink from 10 feet away/ very limited number of runs that are even further limited because of how many runs they dedicate to High Park Ski Club and other groups. Skip it. We will do Blue Mountain next year instead, its totally worth the small amount of extra driving. read more

Over the span of 40 years, my husband, myself and my two kids have now skied at Mt St. Louis as part of a school trip. Unfortunately, as we sat around and shared our experience, we all had an overall negative one because of rude, unhelpful, impatient staff. Hopefully, things will improve by the time my grandkids go. read more

MSLM is lucky there is not much competition within a reasonable driving distance of Toronto. If there was, they'd be out of business. Weekends are ridiculously crowded - don't even think about going there on a holiday. Then they make matters worse by closing off some of the better hills to the likes of the High Park Ski Club and various ski lesson groups. The result is that the crowds are compressed into fewer, rather boring hills. The weekend grooming is atrocious. Heaven help you if it snowed the night before, because I've never seen them groom on a weekend morning. I drove up there today, in the middle of the week, on a nice, sunny day, thinking that for once I'd get a half-decent, not so crowded experience - not so. Three of my favourite runs were closed - including Smart Alec and Timberline, despite the people at the front desk telling me, when I purchased my lift ticket, that they were open - a fraudulent misrepresentation. Most of the rest of the runs were compromised because they were running snow making machines all day - right in the faces of people trying to ski! And the St. Louis chair was closed, making access to the runs that were open that much more difficult. Overall, an appalling disappointment. And, by the way, the cafeteria food is awful and over-priced, and the eatery is ridiculously over-crowded. Finally, the washrooms are generally a mess. Not very impressive. read more