Highly professional, empathetic without indulging in emotional sympathy, and completely…read moreunderstanding of our financial concerns. Hank is a gentleman, and took care of the cremation, informed me about death certificate processes, and ordered what I needed. At a time of emotional distress, Hank provided an oasis of calm and quiet cheerfulness. Perfect! Gorsline Runciman has a variety of products, e.g., cremation urns (as well as a wide variety of caskets, etc, of course), pleasant gathering space of a group of 30 or so, and an excellent staff. My wife's obituary, through Dignity Memorial, has a much nicer appearance than several I have seen, and we can add photos to it as we like. I recommend them to you most highly.

We used Gorsline fir my mothers funeral. Hank and his co workers were amazing. Quick, efficient and…read moreall around great experience for awful event.

My mother recently passed and we made arrangements through Estes-Leadley Funeral Homes and we were…read moreimpressed with their professionalism, compassion, and personalized service in handling everything from the arrangements to supporting my family during our time of grief. My mother looked beautiful even though she had been sick for a long time. We're so thankful that this is our last memory instead of her last moments in hospice. Everyone at the funeral home made us feel loved, supported and comforted. We want to especially thank Steve Morgan, Paul St. Pierre and Iestyn Whitford for going above and beyond our expectations.

Absolutely the best service from everyone there. Not enough words to explain how helpful they have…read morebeen in dealing with my mothers passing

I'm sorry, but the last thing I'd like to do on a Saturday…read moreis receive a survey from a funeral home in the mail asking how my family is planning our deaths. For community research..... Free planner as a consolation prize. I'm sorry, I understand businesses need to advertise, but maybe not the right way to go about it. Some people may not mind, but I do. Will include in my will to not send my body to Tiffanys Funeral Home.

Great Service for families in need. Very caring directors. Currently working with them and am very…read morepleased at the results.

I just can't say enough about John at Palmer Bush. We are truly grateful for the compassion and…read morekindness that was shown to us after the tragic passing of my 3 1/2 year-old granddaughter. John was very compassionate and communicative with us through this process. We had many requests, including several of her hand prints they made for us and locks of her hair which they packaged so nicely, and they added glitter to the casket we ordered because that's what her mother wanted for her. They went above and beyond to meet all of our needs. John checked in on us periodically to see how we were doing and gave us the time to decide when the moment was right for the funeral. They handled the funeral and burial arrangements, which all went very smoothly for us. Because she was a child, they did all this and waved their fees. This is true compassion. I just can't say how truly grateful we are to them and how much they did for us.

I am absolutely gutted at the way we were treated. I'm sure this won't reach a broad audience since…read moreyour website only does testimonials. Clearly you stifle the voices of those less than impressed with your services, but I'll speak my truth anyway. On Dec 6, 2025 we lost our precious baby girl. The snuggle buddy we raised from a 3 day old log kitten. At the time of her passing she was just 4 months and a few days shy of her 14th birthday. She was such a loving girl, with the gentless spirit. Early on we learned she was extra special, as she medically alerted to our sons seizures, high blood pressure spikes as well as a couple other medical conditions. When these would happen she would find my wife or I so we could tend to him. She was amazing in a nutshell. Thankfully on the day of her passing our son made it home from college which we believe is what allowed her to let go. She had been hanging on for him. With all our kids, and my wife and I she passed, surrounded by her family she loved. You were not our first choice, I wanted aquamation but sadly they didnt answer so my wife found you as I was too distraught to do it. We drove to drop our girl off and the gentleman who met us was nice. He was sympathetic. He told us how this service was started by the owners when they experienced a pet loss and the aftermath was less than stellar. That led me to believe our girl was in good hands. Now I question that because what I experienced as the mom to this sweet floof from the OWNER Sarah was heartbreaking and disgusting. See I am a disabled adult. I am 95% blind due to an accident which leaves me unable to drive. I depend on others for that. My wife holds a typical 8-5 job which just so happens to be your funeral homes office hours. More than a week after we lost our girl and knowing how desperate I was to have her home my wife managed to be able to leave work 15 min early yesterday so we could drive the 12 min from her job to your location to pick up my baby. When I noticed the GPS said we would arrive at 4:58pm I took it upon myself to call ahead and alert you of our arrival. I know some places close 5 min early or right on time. I wanted to make sure you knew we were coming. OWNER Sarah answered and I said we were coming from Lansing and would arrive at 5p latest. The response was not compassion, it was not empathy based on a company who handles death. A company who handles grieving families. The response I got was " if your not here by 10 after 5 we won't be here!". Point blank period, the end, no compassion, no grace just rudeness to a family trying their best to make it in your timeframe to get their family member. Also a literal 2lb family member we paid $413 to cremate! $413! When we arrived you Sarah didnt even have our girl ready and both you and Craig chuckled because you couldn't remember our babies name. A name I told you on the phone when you asked. You asked first name and last name yet my phone call was clearly not important as you couldn't even remember it when you hung up. My wife asked if her paw prints we special ordered were in the bag with her. Surprise, surprise, nope something we bought as a present for our son was missing. When probed further Sarah, you stated they take 7 days. That's funny because you had our girl 9 days. Our receipt does not denote we are missing something we paid for. I confronted you about how I felt I was treated and your response to my wife after I walked out of your building was you didnt mean to come off that way, not what you meant. I don't care what you think you meant, what you thought you sounded like. The fact is you came off as rude and uncaring at best! A better response to my phone call would have been to say something like "I am so sorry but tonight we must close the home by 5:10 to be somewhere else. We will see you at 5 by your GPS". When we arrived you could have said "I am so sorry again but I didnt catch the name of your baby can I get that again so I can go get them for you". But nope we didn't receive any of that care or compassion! When we got in the care and were looking at our sweet girls ashes I also noticed your "we love our pets like family" establishment couldn't even be bothered to sign your names to the sympathy care included. We got a generic card in the bag with 0 personalization. Wow, the care we feel is overflowing *painful sarcasm*. It leads me to wonder will we get the other item we paid for? How was our little furry best friend treated during her final minutes in her previous form? Was she truly cremated with the items we brought with her as we requested? Because quite honestly I don't trust you now and I wouldn't tell anyone else to use you!

I tried calling the cemetary but the number they have listed is no longer in service. I am coming…read moredown late in may from the U.P and my grandfather and mother are buried there and would like some info on my sister area where she is buried. Marilyn Hickey

Both of my parents are buried here and i plan to be buried here myself. The lawn is always neat as…read morea pin, and there is never litter or a weed on site. It is all very respectful and nice. A lovely place to spend eternity.

UPDATE: still zero work being done around the property, namely the locked mausoleum. But they are…read morecertainly there to take more contracts!

I recently had the pleasure to deal with Eric Schnepf from DeepDale Memorial Gardens. His quick…read moreresponses to my request regarding my parents' burial have been a blessing. I originally complained on Yelp about the lack of response from the staff. I now believe that people like Eric will provide a level of service that is very timely and professional.

It's been 11 months since my mom was buried at Chapel Hill Memorial Gardens. I have called, visited…read moreand emailed several times asking about the when the date scroll would be installed, always getting false promises then recently I found out it was never ordered. They now tell me that it was installed a few days ago. I need to actually see it myself to believe it. I am still waiting after nearly a year for her grave site to get grass seeded. Being told they are having problems getting supplies. I told them if it doesn't happen soon, I will do it myself and send them a bill.

If I could give ZERO. I would. I unexpectedly lost my son…read morein Nov 2024. I didn't want my son buried at Chapel Hill because the problems I had when my dad passed away 5 years ago. I made my sons arrangements in November 2024. I paid a lot of money to bury him. I only buried him at Chapel Hill because my dad is there. I wanted my son by his grandpa. I didn't want him alone. Back to the arrangements. I made the arrangements. Paid a lot of money. I ordered his headstone that very same day. I visit my sons grave quite often. I go visit today 2/26/25. I stopped into the office just to get an update on his headstone. I am aware its cold and the ground is frozen. I was not expecting it to be installed. I literally wanted an update. I go into the office. I'm greeted. Asked to wait. 30 min later. Denise appears. She proceeds to ask me to go into the room and talk. I instantly knew something was wrong. She then tells me my sons headstone was NEVER ordered. How does this happen? Again, I gave Chapel Hill $7400 for his headstone. And it was NEVER ordered. I am beyond annoyed at this time. I had issues with Chapel Hill 5 years ago with my dads headstone. Now my sons. Someone in that office is beyond incompetent. They were quick to cash the check that paid for it. But not in a hurry to order it. And had I never went into the office. I would have never known. They sure weren't going to call me and say anything. Denise was very apologetic. And pleasant to work with. But I am furious. Chapel Hill doesn't care about anyone or their grief. I said it 5 years ago. I will say it again. Its all about money for this place. And again, if my dads wasn't there and I didn't want my young son by his grandpa. He definitely wouldn't be there.