This place is hopping! I was later told by my partner that his is somewhat of the MVA headquarters. That explains it. I saw cars in line to take driver's tests and accidentally ran across the CDL driving test parking lot. Doh! I was here for my TSA interview. And I was totally confused. For one, you can't enter via the front door so, park in the back. Secondly, all the one-way streets had me going in circles. I understand the safety aspect of it, but I wish they would identify the direction on the backside of the parking lanes. It took me three times circling the parking lot to finally be able to park. There's a lot of handicap parking so, if you're coming from the back side, look for non-handicap parking on the lanes to your left. Once you enter the building, there's a lot to decipher so, come early. There are a lot of police so they might be able to point you in the right direction. If you're coming for your TSA Interview, you'll see the sign. The room is to the left when you enter. It looks like a small office, which it is. The representative was quick. I just wish those in customer service would remember the field they chose to work in. Communicate, engage, smile or something. I felt like I was intruding on her time and she was just going through the process. But hey, like I said, it was relatively painless. She took my fingerprints, took a picture, I paid and was out the door in approximately 20 minutes. read more

Came here on a Saturday afternoon to use the kiosk. It was time to renew the car registration. It's very convenient. Also it's open 24 hours. Just as long as you have the proper information for renewal. The kiosk only accepts credit card payments. Once you confirm all the information needed. It will immediately print out your registration with your stickers. Why wait on the mail service. When this is available. FYI there is three kiosk machines available. Their was a little line when I arrived but it moved pretty quickly. For registration renewal this is the way to go! read more

Motor Vehicle Administration - Departments of Motor Vehicles Near Me - Glen Burnie, Maryland

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When I applied to renew my license I apparently checked the wrong box on the form I sent in, so instead of getting a renewal, even though that's what I enclosed a check for, I received an ID and an immediate CANCELLATION! of my license. It took 2 hours on the phone before I could speak to someone with any knowledge and they said it would take at least 2 weeks to resolve. I'd given upo hope of being able to legally drive for 2 weeks or more when I got a call from MauraM, a manager at the Glen Burnie DMV. She emailed me a temporary license, that was valid immediately and expedited my official license renewal so I got it in a week. Thank you Maura!!! read more

Outstanding customer service on what appeared to be a very busy morning. Had to submit my renewal for my Drivers License and I was in and out in 20 minutes. All my questions were answered with detail and courtesy. Glad I came to the main office. read more

Really bad customer service, including supervisors. People can't think for themselves or do anything to help tax paying customers. Bureaucracy to the fullest. read more

Help not hurt? I seem to have been targeted personally by members. I have documents and they try to deny my rights. I have court orders saying my suspension was bogus and unlawful mva still administering penalties as if I am guilty. They did not even wait for outcome. Now after I have all paper work they still are obtuse. Oversight is needed. I lost my family, career, home and mental health because of people lack of skill, compassion and intergrity to follow law . If its bad they have alot to say loud mean and obtuse anything good you can hear a pen drop. Sad to say I really think a civil suit is warranted. Alot of people are not qualified for the job. read more

Wait on hold for 30 mins for the call to get disconnected. Beyond infuriating. Idk how they get away with this all these years..

I really wish some higher up would read these reviews. The people who answer the phones are the rudest employees worse than Walmart on Christmas Eve. You can be the nicest person on earth and they will treat you like crap. Switching your tags from VA to MARYLAND should not be hard. It should not take 2 hours to answers calls. The whole making appointments instead of taking a number needs to be fixed. Other Jurisdictions have better systems and dont have a disorganized system. Seems to get worse each time I come here. Whether if you call them and spend hours on the phone or go in person the act as if they are a big favor. Common courtesy can go a long way. read more

Motor Vehicle Administration - Such a lovely surprise to get in the mail, it took almost a month to get this. - Departments of Motor Vehicles Near Me - Glen Burnie, Maryland

Never thought I'd be giving a 5 star review for a DMV location but they earned it. Ask for Ms Regina (supervisor) if you are having troubles. She even asked for my name and number and allowed me to leave while my issue was worked on. She called back promptly to let me know it was all taken care of! This is how the DMV process needs to work. What great service by Ms Regina! read more

I think a lot of people in the reviews are entitled. Setting an appointment on the MVA website is easy and makes trips way faster. Before the online appointments it felt like MVA trips could take hours. Now, it takes me like 15 minutes. Also, the workers will respond in a professional manner. Most of the time the staff is smiling and laughing. But, you have to remember these are still people, if you're coming acting a fool, like they have to treat you like a queen or king you obviously need a reality check. I would give it five stars, but it can still be very crowded and the location isn't the best. But it's an MVA. Four stars is the best you'll get. read more

My husband and I went to this location this morning, with out appointments, to get our real ID compliant documents taken care of. Because we did not have appointments we were prepared for a very long day. However, we were very pleasantly surprised to be in and out within 30 minutes. In addition, it was very busy. So, it was as a result of a very efficient process and pleasant personnel that we had such a positive experience! If you need to take your documentation to this location to get real ID compliant, so long as you are prepared with the correct documents, you should have a very easy time of it. I feel bad that the motor vehicle administration get such a bad rap. As a result of the real ID process, they have added additional personnel and have worked very hard to streamline the process. There are more people that are pleasant and helpful than there are negative. I think we should focus on the positive ones! read more

Worst mva. I had an appt. They were 20 minutes late for my appointment. I explained thoroughly my concerns to the employee. She didn't care. Worst experience of my life. read more

I got my license renewed early this month for the first time in a while. Now you have to have 5 physical proofs to renew your license, what about the digital people who don't want to waste paper?? It took me 2 and 1/2 hours to renew my license. Ridiculous. My friend has told me that Annapolis DMV is a lot easier. read more

The lady on counter 29 was just so rude. I had family members who was unluckily got the chance to be processed by her. She would always try to find something to drive u away, so she wont have to do anything!!! I had to argue with her each time, since my rative doesnt speak fluent English, so i had to come with them. horrible customer service skill at its finest!! read more

Decided at around 11:39 to come and get my license renewed. I come to this location because it seems to move rather quickly. I entered the Licencing Building, which is separate from the main building and proceeded to get in the information line, which is required to obtain a number that is needed to be called to receive service. I had "B105" and they were on "B85". Not bad, l thought, as l have had far more numbers ahead of me before. The reason l decided to go was that they have revamped their licencing services: If you are 40 or younger you have the option to renew online or at a kiosk, provided you have the proper documentation (e.g. vision screening information from your eye doctor). I was also informed that if you decide to come in person to renew, you don't get your license at that time, but it is mailed to you. Just be sure to hold onto your receipt in case your license runs out before you receive it in case you get pulled over or the like. Since l am an old lady, l have to come in person now, but have the option to renew online or at a kiosk, with proper documentation, for my next renewal. Until we meet again MVA..au revoir...... read more

Motor Vehicle Administration - The wait was not that bad - Departments of Motor Vehicles Near Me - Glen Burnie, Maryland

I'd give them negative stars if possible. Horrible customer service, zero care about your problems, will ask for the same info over and over, will deny renewal for reasons they can't explain. Total garbage. I'd do anything and everything in your power to avoid this place. Terrible.. read more

Why is it that you can never received ALL the information you need when there. Set appointment, go to appointment, take all information they said to bring. Get there, they ask for more information. He tells me what's needed and to come back at "set time". I do this, come back and someone new (literally) is there and doesn't really know what information is needed. Get a supervisor (or two) and one walks away saying, "doesn't concern me". Starts telling me all that is needed and I kindly ask for a written copy. Ask (again) why this information wasn't communicated the first time or written down for the public and reps to avoid these types of issues..."deer in the headlights" looks. They are rude, and unprofessional. It's no wonder they get a bad rep. If you don't like dealing with the public, why would you take a job that has to. read more

The people at the front desk are so rude they treat you like they are working for free,Such a horrible attitude.If they hate their job so much just quit . read more

A nightmare, I had to come to this MVA instead of my local mva in Harford county to deal with a fine. CLEAR YOUR WHOLE DAY, it's out of order & seems understaffed, why have over 30 booths to only have 2 clerks at the main check-in area to get your number. Numbers aren't called in order either. The system they have at the MVA in Harford county is much more organized and I hope I don't have to come to this place again. read more

this location with customer service is so terrible.... if you're in a customer service job it's your job to atleast be NICE!! the lady sandy at counter 30 is nothing but problems. always negative and nasty and just makes your experience at the mva that much worse. I'm I wish they would hire kinds people who really need jobs and would love the opportunity. not old hags that hate their job and make everyone hate their visit. If I ever have to deal with sandy when I go up I will just walk out because she was THAT bad the last 3 times we went to this location. if you hate your job get another one. read more

Wow--nothing changes with the MVA! I've found most persons a various MVA locations to be disgruntled/unhappy and they let you know it. I'm ALWAYS polite and respectful but I'm not treated that way in return. The Gaithersburg, MD is the worst but is almost a dead tie with White Oak. At White Oak a supervisor "yelled" at everyone to stand up and form long lines to the agents desks plus the police locked the doors 15" early because, "It's busy and they might not be out by closing." If you call the MVA with a complex issue--they hang up. Absolutely no accountability. There are ONLY 2 groups are worse: Verizon and USPS in a tie for 1st place or last place? read more

Customer service is in the trash at this location. It costs you NOTHING to be kind and the Maryland MVA needs to stop training people to be nasty to the customers. A little kindness goes a long way. If they dont want to help you at this location, its really simple, they won't. The Drivers Skills test section is worst in this entire building. You don't treat people like trash and lie to them about the process. Do better! read more

I just want to thank Shaniqua McNeill in driver wellness and safety division for all her hard work,,, and walking me through all the steps in my journey to get my license back. I will FOREVER be grateful for her help. read more

Horrible company. Charges you to renew your registration, then say they can't renew and keeps $40 of you money. BIG SCAM!!

The usual sloppiness of any Maryland motor vehicle office. I was able to get my license renewal/ real ID processed in an hour. Obtaining my title was a different story. First the woman at the desk wasn't sure if I could get my title without the second person listed present. I waited for over an hour. Eventually, my letter stopped being called so I inquired at the checkin desk. They're clueless as to how the numbering is processed. I then asked for a manager. The desk woman is clueless and ignored my request for a manager. Still waiting...1 hour 20 minutes later. read more

I feel like I have to mentally prepare myself for a MVA visit. I think it took 2 weeks for me to take time away from work and go. Do all your research online first. Worst thing is standing in line for nothing. - What documentation do you need to do what you want? - Do you need a full service place? - How long is the wait Glen Burnie is the largest and can feel overwhelming but it's not bad at all. - Check in at the info desk - They give you a ticket for the section you need to see - You fill out a form if necessary and go to the window when your ticket # is called - The lady may be abrupt with you but is very helpful (I think she's used to dumb questions) I probably was only there for about 30 mins or 40 at the most. Key is to expect horrible service and be pleasantly surprised :-) Or be prepared with everything you need...or both! read more

The MVA could greatly improve the entire Glen Burnie, MD office if they just put well informed personable people as the first point of contact. I had title work to do. Took the day off with a complicated title issue. Waited in line but apparently you need an appointment to come to MVA. What was I thinking. The clerk would not even glance at my documents to make sure I had everything that MVA would need for an appointment. This woman was rude & unkept. There were no other customers in the general enquiry line so just a little professionalism would have been helpful. Since two other clerks were standing there looking I asked if the gentleman could provide any information. The clerk said no "He just got the job 2 weeks ago'. Way to Go MVA. Who hires these folks ? You don't have to be rude to work at MVA but apparently, it helps. read more

Came here to exchange my foreign license to a Maryland one. Arrived at 8:15AM on a Tuesday and there was already a line around the corner; doors opened on time at 8:30 and they did their best to get the line moving quickly. Got my number at 8:50, seen at 9:20, out by 9:50. Exited the building and saw people waiting for parking spots - get here early!! The staff were polite and brisk - they know what documents are needed and prepared everything in a nice stack for you to hand over to the clerk. The clerk I had was also polite, respectful and smiled. The inside of the building is kept neat and the restrooms are also clean. Announcements were broadcasted clearly and there are screens that mirror the announcements. Since it's a HQ, there are many buildings. Each building is labeled clearly and there is a sign that tells you which building does what when you enter the parking lots. read more

Motor Vehicle Administration - Tuesday morning, 9AM - Departments of Motor Vehicles Near Me - Glen Burnie, Maryland

I was told to go away because I had the "wrong type of appointment". I went in to get my first driver's license. I filled the form out for an optional appointment with the intent of getting my license today. Very frustrating. I was told to reschedule because they couldn't do it. read more

Motor Vehicle Administration - My proof. - Departments of Motor Vehicles Near Me - Glen Burnie, Maryland

Good experience and MVA are two phrases you almost never find in the same sentence together.. but i must say my first trip to the Glen Burnie MVA was a good experience! I went in with a very specific issue that the Beltsville branch couldn't (or wouldn't) help me with. I like how everything is separated out and i dont have to wait in line to be told to wait in line.. when i walked in i was directed right up to a counter that could resolve my issue which took less than 10 minutes! I am seriously grateful for the lady behind the counter that did more than she had to and still had me on my merry way in a decent time! read more

I called MVA today, my birthday, when I realized my license expires today. I hadn't received a notification to renew, but the customer service rep, Sam, told me they have my real id documents, that the renewal notice wasn't sent due to COVID, and that the governor's executive order allows my license to still remain valid until I can schedule a n appt. She scheduled it for m while we were talking and verified that all my documents are on record. What great service, and a great birthday gift! read more

I just got off the phone with the rudest disrespectful woman in the titles department. Her name was Joyce something. When I asked for her name she said Joyce and hung up. The entire time she was being very tide and disrespectful towards me. Very unprofessional woman indeed! I hope she is sort for found and reprimanded ASAP. This is very unacceptable!! read more

the lady was a bitch and didn't seem to even attempt to help with my situation. and as soon as I said thank you because I realized she wasn't going to make a effort to help she hung up. terrible! not all of them are like that but that one lady was read more

This is my view as I wait for my daughter to complete her road test. It's raining outside and people keep slipping on this wet floor. I know someone is going to fall. Wet floors and flip flops don't go together. The lines are moving and they have seating. I'm just happy I found a quiet area in building A to wait it out. read more

Motor Vehicle Administration - MVA slip and slide - Departments of Motor Vehicles Near Me - Glen Burnie, Maryland

moved to Maryland. your instructions for registering your car is extremely unclear!! I have a masters degree in Nursing I didn't have needed paperwork. paid $158.40 for a month temporary registration. Prince Frederick office staff extremely rude and not explaining anything Now 8/3 I am driving an illegal car. I just had to pay $157 for a 2 year registration. Absolutely horrible my taxes as paying MVA salary. shame on you. read more

Appointment only. Cool. Except they put you on hold for an hour or more. COVID has been an excuse for everyone to slack. Can't get anything done because of this. read more

The perfect job if you work slow and like to bs around !!!! They are extremely slow , go before closing bet they put speed on it then

I was sent an $3000 fine that was made by the error of the MVA so I had to call customer service for a total of 5 hours just to get it resolved. Feels great to have to defend myself from predatory fining by a government body and waste 5 hours out of my week as if everyone has 5 hours to just wait on the phone. read more

The first time I came here, everyone was so polite. But the second time I came, my mom & I came here to get my permit & a white lady with glasses & grayish hair was disrespectful & rude. Hopefully I never have to encounter that bitch again for disrespecting my mother. read more

Great experience getting a replacement title. I couldn't find the one I had showing a lien release. Checked in, got a number. Waited about 10 minutes for my number to be called. A very pleasant employee processed my request. There was some concern on their part because the bank didn't print the name of the person who signed the lien release . But after a quick discussion with a supervisor they got it done. With no charge to me. The whole thing took 35 minutes, on a Monday mid morning. Well done MVA! read more