We are fairly new clients but our experience to date has been very positive. We have met two…read morecaregivers, both kind and capable. My husband finds their company stimulating and looks forward to their visits.

With so many companies offering quality senior care in Victoria, I don't know how this outfit keeps…read moregoing? Firstly, the marketing literature assures clients that staff have been thoroughly trained. I had two Home Care Workers, neither of whom had received ANY training since they joined the Company and each of them had been with the Agency for several months. Secondly, I was very unhappy to find out that Home Instead( Victoria) are one of the lowest paying Home Care Agencies in the City. Exploiting your workers is no way to run a business. It also means high staff turnover because the good Home Care Workers eventually figure out that they are underpaid and leave to join another Agency (which happened with my two Home Care Workers). The only ones who stay long-term are those that other Agencies won't employ.

Unfortunatly The owner sold Alpha .I worked for Alpha for 5 yrs best employer i ever had .read more

From the owner: At Alpha Home Health Care Ltd, we offer professional, friendly and attentive care from the comfort…read moreof your own home. Serving the Victoria area, our at-home care services include meal preparation for hot and nutritional dishes. We offer: continuing care, dementia care, end of life care, palliative care and post-operative care. For more details, please feel free to contact us. We'll be happy to speak with you and answer your questions.

These people have let my Grandma down so many times, it breaks my heart…read more I have seen her sit by the door for over an hour after they were supposed to show up. Elderly people don't have much to look forward to so when they get stood up it really gets to them. Don't even get me started on the no shows or late arrivals for her medical appointments. I will never trust them with that again. Half the time they won't even answer the phone with something happens too.

What a phoney!!! The…read morename Nurse Next Door is very misleading! Many of their employees are not even registered care aids. Most are care aides or companions. I am wheelchair bound as the result of a spinal cord injury. I require assistance getting into and out of bed every day. For over a month Nurse Next Door has not provided any weekend care for me. One of their employees was willing to step up and work overtime to assist me. His manager and the company owner forbade him from working overtime. I received very cold impersonal emails from Kamloops based franchisee Dayna Frame apologizing for the "inconvenience". Leaving a paraplegic without care for three consecutive visits is much more than a mere inconvenience! To add insult to injury, company emails end with a tag line "Our talent is caring. " Nurse Next Door's true talent is INDIFFERENCE! I DO NOT RECOMMEND THIS AMERICAN BASED FRANCHISE COMPANY THAT IS SOLELY FOCUSED ON PROFIT!!