Stayed here for exactly 3.25 hrs since my flight got into Philly late and then the 45min+ drive to…read moreGlassboro only allowed me to enjoy my room for a nap. The only downside was the parking lot for the hotel was completely full, however there is a parking deck across the street that the hotel validated for me. I'm sure it happens a lot since I saw a couple of restaurants and bars on that main drag there. Probably a popular hang out for students and guests. Maybe it was my lack of sleep, or the fact that I booked my travel so last minute, but I thought breakfast was included. However it was not when I woke up "earlier" to see if I can grab breakfast before driving another hour to my business meeting. That's what I get for not reading the fine print. Late night staff that greeted me were super helpful and friendly. They even remembered me when I came downstairs to validate my parking (granted it was just 3hrs later). The room was clean and I was glad to get a little rest for my meeting in the morning.

This Hotel is amazing!I stayed here multiple times the service was amazing and staff very…read morenice.thank you to Dana Henderson who helps out so much this hotel is a great stay in Rowan university campus it is so beautiful during the fall and spring. There are many places to shop and dine in this area.

Pros Clean room Newly…read morerefurbished Gym small but had a working recumbent bike and an ab ball Good breakfast Cons Construction in front Didn't give water at checkin had to go down later and get it. No one was at front desk. Got 2nd floor No housekeeping the first day Loud HVAC TV not many channels Couldn't get cc on TV Clock in gym broken Room door didn't close by itself.

Not the worst hotel experience but not the best either. It seems they had a fairly recent…read morerenovation using pretty nice fixtures and materials but forgot to hire someone with hammer experience to install them. Most tile was literally ungrounded, caulk was smeared all over bathroom floor and walls. Items are poorly attached. The so called luxury vinyl floor in the room felt cheap and unpleasant on our feet. That said everything seemed clean and no fouls odors. Paper products are as cheap as can be, scratchy and thin tissues, rough tp, but relatively nice linens compared to similarly priced hotels. Parking is great and there's EV chargers around back. All in all meh.

Booked a room here with Bonvoy points but not likely that I will return…read more Does booking with points mean you get the worst available room with Marriott? This stay was way below the standard I expect from Marriott. 1. Staff assigned us to a handicap accessible room. No problem with that except that the half-partitioned, walk in shower was missing the glass partition, leaving an unsafe metal track running half way across the stall entrance. Step on that and you could be in for a trip to the ER. To make matters worse the exposed track was "cloaked" by a shower curtain to replace the partition. 2. The microwave was burned, with exposed, heat damaged metal abutting the plastic door, the interior of which was melted like Chernobyl. 3. No one apologized upon explaining this to the front desk. We were so tired upon check in we decided to ignore the deficits until morning. Other hotel brands have offered courtesy points for lesser problems, without me asking. 4. There were noisy guests thumping bass until 2300; the same beat started again in the morning at 0800. 5. Beds were comfortable but all the other deficiencies turned me off; don't wish to return to any property near the Deptford mall.

Date of visit: 7/30/24…read more I would give it 0 star or even NEGATIVE if I could. We had a confirmed reservation and when we arrived at around midnight, they told us that they overbooked and they didn't have our room. WTF! And then they told us that they had helped us to book at a hotel 30 mins away in DE and after driving there, this 2nd hotel told us that they didn't have a room for us either. WTF! WTF!

I wish I could give no stars. From check in on, this was one of the worst hotels I have ever…read morepicked. I called earlier in the day as we are in the middle of a 13 hour drive and found we were ahead of schedule. The women at the front desk told us 2:30 should be fine. Check in is 3. When we got there, no rooms were ready. A half hour before check in and NO rooms are ready? Okay, no problem. This is the 4th hotel on this strip my husband and I have stayed at. It was absolutely the worst. The hotel itself is okay, some spots are new some spots are outdated or broken. The location is apparetly the street bike and motor cycle race way. So please do not stay here if you need sleep of any kind. The staff are some of the most ignorant I have EVER encountered. Walking around in slides and playing on their phones. Almost every one has an ear bud in. What happened to doing your job while you are working? Giggling and gossiping as a line of patrons waited to be taken care of. I attempted to use the lobby bathroom after one of the female employees only to find they didn't flush the toilet nor attempt to pick uo the paper towels all over the floor--did it for them. All of this sucks because honestly, the room was half way decent and moderately updated. The hotel door locks stick and don't always go back in so if you're traveling solo you can't always close the door from the outside. However, you can hear EVERY door close, every step on the floor above you, there is no quiet. If you're here for a long term visit, turn around because your food is not surviving. Unless you like setting an alarm to wake up every 2 hours to turn your fridge back on. The TV shuts itself off randomly. They have taken 'energy efficiency' to an even cheaper penny pinching level. The air conditioner starts out strong and slowly fades to nothing. It was 93 degrees here at 12am, which is when I am checking out and writing this review becaus I was done. TLDR: R U N. DO NOT BOOK.

Me and my Mom stayed at this hotel, following my Mom's release from the hospital after emergency…read moresurgery. The first concern was the ripped and unclean mattress on the sofa bed, which had no sheets or bedding of any kind, nor was there any in the room. But the most disturbing and dangerous part of our stay, was being in the beds, dozing off, only to hear someone trying to enter our room! Thank goodness I always put the security bar on the door of any hotel room I stay in. So I go down to ask the guy at the front desk, Ethan, if he had made a key for someone to come to enter my room? He said yes, because the man had your last name! Not my whole entire name, but just my last name! Then he went on to admit that the man had the wrong room number at first, but then made a call and gave the correct room number! I was trembling in shock disbelief, and I asked if he didn't recognize the red flag of this person having the wrong room number, but more over, how do you make a key for a stranger to enter a guest's room, without so much as calling the room, or my cell number that was in the system!! He just sat there looking confused! I stated to him, that I know he couldn't have been trained to do that, and nowhere in the entire world, that I stayed, have I ever experienced or heard of anyone doing something that reckless and dangerous! Suppose I was having a domestic situation and was hiding from an abuser?? This front desk associate representing Marriott Hotels, gave someone an open opportunity to harm me and my loved one! Not only would I run from the notion of EVER staying at this hotel, but since Marriott as a whole, did the bare minimum in rectifying this situation, I feel safe in warning others to STAY AWAY from Marriott Hotels in general!!! The only comforting part of my experience was Mildred, who was at the front desk the next morning. She was more remorseful than anyone I had encountered during this nightmare....GOD BLESS HER!

Honestly one of the worst Residence Inn I've stayed at, and I normally love the Residence Inn…read morebrand. I'm only giving an extra star because the front desk has been very helpful and lovely, but that's as far as it goes. I was able to check in at 3AM on a Sunday night due to my flight at PHL being cancelled because of Tropical Storm Debby. Heather at the front desk was very kind and understanding, and she even comped me 2 water bottles for free! She was a very sweet woman, and I needed that after a stressful night. As for the room, upon entry the room appeared to be fine but when you look at the finer details it was pretty gross. There was still hair in the shower, possible ash on the bottom of the toilet, blood on the blankets, dirty stove top...ugh. I didn't want to bother changing rooms since I had such a long and stressful day at the airport. Continental breakfast is pretty standard and nothing to complain about there. There's also lots of shopping nearby which I didn't get to check out, but I did go to a Target that was about a 5 minute drive. Very convienent location. One thing to note was that under my WiFi settings, there's a network called "Hidden Cam 4". I'm sure it's someone messing around, but I found a Google review mentioning it about 2 weeks ago and found that to be a bit alarming since it's been a while. I did bring it up to the front desk who took note of it, but it's possibly someone staying long term and messing around. Better safe than sorry?

I rarely leave negative reviews, but this experience was incredibly disappointing…read more I made a same-day, two-night reservation at the Residence Inn Deptford for my mother-in-law, who was traveling from Idaho to New Jersey to help her daughter, who was hospitalized with a serious illness. Because she could not afford the hotel herself, I made the reservation through the Marriott Bonvoy app and added her to the reservation. Before booking, I called the hotel to verify that everything was set up correctly. I was told there would not be an issue. I then contacted Marriott Bonvoy, and they helped me use points for the stay while ensuring my mother-in-law was properly listed on the reservation. When her original flight was canceled and she was rebooked for the following day, I again called the hotel. The evening representative told me it would not be a problem and even checked the reservation in so it would not be lost. Unfortunately, when my mother-in-law arrived at the hotel after traveling across the country, she was told she did not have a room. I immediately called the hotel. An operations manager named China initially told me that my mother-in-law could return to the desk, provide my name, and check in. Problem solved, or so I thought. A short time later, China called back and informed me that my mother-in-law could not check in after all unless I was physically present. At that point I explained the family medical emergency and asked for any reasonable solution. I was repeatedly told there was nothing the hotel could do and that I should contact Marriott Bonvoy. What frustrates me most is not that policies exist. I understand hotels have procedures and security requirements. My frustration is that I called multiple times specifically to avoid this exact situation, received conflicting information from multiple representatives, and then no one at the property was willing or able to provide a workable solution when the problem occurred. The only bright spot in this experience was John at Marriott Bonvoy customer service, who was professional, compassionate, and worked to assist with a refund and resolution. During a family medical crisis, the last thing anyone should have to deal with is inconsistent communication and being stranded without a room after being repeatedly told everything was in order. I hope management reviews what happened and improves how these situations are handled in the future.

1. Room door out of alignment - rubs on carpet, damaging it…read more 2. Not enough USB-C type outlets for charging devices. 3. Closet doors hard to open, they rub on carpet. 4. TV not working properly because TV remote was not charged and didn't control the TV. 5. Only 2 washcloths, 2 hand towels and 3 bath towels for 2 people for 3 nights. 6. Dark in room, not enough lights. 7. Towel bar in bathroom above toilet came apart. 8. Phone has lots of static noise, can hardly hear other person. 9. Shower leaks lots of water onto bathroom floor which could be a safety issue. 10. At 8:30AM, the only breakfast item left was eggs. Really, the only good thing good was that the ro om was clean.

This was a good stay. It snowed overnight and I was impressed how quickly they plowed and iced the…read moreparking lots so when guest got up the next morning it was clear. The room was decent and spacious. The hotel was able to accommodate by brining a pack and play to the room. Overall, my family enjoyed the stay at SpringHill Suites.

Everything needs an improvement. It's really run down, toilet barely works, dirty trash cans,…read moreelevator smells and looks like no one cleans it and only one elevator on one side of the building (which I would have thought they would have at least put it in the middle). I wouldn't come back and would find a different hotel the next time I come to visit.

There are some bad reviews we had read about the area and the patrons here but I was very…read morepleasantly surprised. The rooms were very clean. I will say they look like they have been renovated but certainly no complaints from us. The beds were comfortable. We did not experience any people that were a concern. Some families, some workers but all polite, quiet and just doing what we were doing, getting some rest while traveling. The gal helping at the breakfast bar was super nice and we did enjoy our breakfast although it should say Continental Breakfast because they have no protein. No eggs, bacon or anything like that. They had cereal, waffle maker, bread and bagels with the spreads [jelly, butter, cream cheese, etc.] The coffee was very good which will always put me in a better mood, so kudos to them.

I rarely leave negative reviews, but our experience at the Holiday Inn Express was unacceptable…read more During our stay, hotel staff threw away our food and personal items without permission. What made the situation even worse was management's lack of accountability and failure to provide any meaningful resolution afterward. Instead of addressing the issue appropriately, we received dismissive responses that completely ignored the inconvenience, cost, and frustration caused by their actions. As paying guests, we expected basic respect for our belongings and far better customer service. The way this situation was handled showed a serious lack of professionalism and concern for guests. Based on this experience, I would not stay here again and would caution others before booking.

Stayed here for work. Free parking…read more Hotel room was cozy and spacious - King Heated pool, gym, free breakfast in the morning