So for those counting, I managed to stay at Home 2 Suites my entire NY to California road trip…read more This was stop #2 and I arrived fairly late and in a bit of a storm. The front staff was friendly and efficient. The room was spotless and very comfortable. The beers being in the back of the moving van were already pretty cold, but having a real freezer helped to put the final chill on them was nice. The moving van had to go in the back but my room overlooked it. The hotel has easy on and off I-40 and plenty of spots to eat around it with a Walmart nearby

The location is very convenient. It's fairly close to the interstate, restaurants, and shopping…read more The hotel is modern and sleek. It really is a nice hotel and the rooms were amazing. I also love the fact you can check in from the app, get a digital key, and not have to go to the desk. This hotel has a nice gym area, indoor pool, fire pit, and serves breakfast. Now, let's get to why only 3 stars. This is a newer hotel that sits relatively close to a main road and right by a red light. They definitely did not invest in sound reduction, so if you're in a room that ends in an even number prepare yourself to hear ALL the traffic - making it a bit difficult to sleep. Breakfast is served starting at 6am, but only during the week. If you're there on the weekend it is at 7am, so those who are in town for work and have to be there in the mornings just be prepared to eat breakfast somewhere else.

Friendly and easy check in . Room ,towels and sheets fresh…read moreand clean . Two quiet nights of sleep . Lady working breakfast buffet takes pride in her job! We throughly enjoyed our visit! We will visit again.

Quiet. Clean. Inexpensive. Easy access off the highway. Delicious Mexican restaurant on property…read more I couldn't ask for anything more after a long drive.

The only thing that kept me from giving this business five stars was the bathroom. The beds were…read morepretty comfortable, pillows were fluffy, and the air worked. Fantastically! All of the lights were soft white, and added to that comfortable ambience. The bathroom honestly was lackluster, with tarnish and mold And a toilet that ran for the majority of my visit. On the other hand, the service at the front desk was absolutely wonderful, the girl that worked there during my stay was very pleasant and kind. The breakfast was amazing. They had miniature scones, oatmeal, yogurt, waffles, and other hot breakfast items available each day. Did I mention they have pumpkin spice waffles right now? Not going to lie I was super excited! The pool is closed at the moment, but the indoor workout room did not smell like a nasty, old, rotten jam, it was actually rather pleasant, and all of the equipment was well-kept! Definitely debating coming back here and hopefully they will get their bathroom situation figured out. Because short of that my stay lasted entire week and that was the only complaint that I had.

Let me start by saying I appreciate this place after a traumatic stop at the Candlewood suites…read morewhere I saw a roach. I checked out and made a bee line for a trusted Hilton property despite the cost. This place is ripe for a remodel and some carpet cleaning. However. The carpet in my room looked pretty good. The staff was helpful and courteous. So far so good.

Updated review: Ever since my initial experience, house keeping has really stepped up.The ladies…read moreare nice and the 3 that I see often have taken to my fur babies. They are receiving lots of love and attention here at the property. The location is convenient to sams club, movie theater and the interstate. The road parallel to the Interstate has all of the restaurants and shopping that you'll find here in Cookeville. But the town itself is unimpressive. But if you're going to be here, this hotel is a good choice. So far, this is the worst hotel stay I've had in the 5 months I've been on the road. I've been checked in for 2 weeks now and I've had absolutely no housekeeping. I've went downstairs and requested room service 3 times. Yesterday, I finally spoke to a manager and she informed me that housekeeping is afraid of my caged dogs. But she reassured me after my assurance that they'd be put away in my absence, that my room would be flipped. I let her know that I was away from my hotel room for the weekend and she said they were still there for the day, and here I am walking into my room, still hasn't been serviced. Seriously a bad representation of a Marriott location.

This is the standard that made us love the Marriot Brand. We are driving from Arizona to Virginia…read more This is our 4th Marriot stop and the BEST so far !!!Check-in was friendly & efficient, room was super clean and modern. The Shower was amazing !!! Breakfast was the best with wide-selection of breakfast items & fruit. The coffee cups had lids and they even had a to go bag if u wanted a muffin for later- Yes Pkease & Thank-You. Last couple spots were okay, but still running like height of Covid. This Marriott brought on the good old days. The whole place was clean & well kept. The Staff was friendly and helpful. Best Stop night yet.

I am writing to file a formal complaint regarding my recent stay at a Comfort Inn & Suites in…read moreCookeville, Tennessee. What began as a positive experience quickly turned into a deeply concerning situation involving what I believe to be discriminatory treatment, harassment, and improper conduct by hotel staff. My family and I were in town due to a funeral and had booked rooms at both this hotel and a nearby sister property. We were informed that the pool at this location was open to guests from both hotels due to maintenance at the other property. During our time at the pool, our group--consisting of four adults and five children--was singled out and repeatedly stopped and asked to prove we were registered guests. We observed multiple other individuals entering the pool area without being questioned and being greeted politely by staff. In contrast, we were treated with suspicion and subjected to repeated scrutiny. We later learned that the individual initiating this interaction identified herself as "Kim," the Director of Sales, not a front desk associate. Despite not being in a front desk role, she continued to monitor our group, including walking past the pool area window, pointing at us while on the phone, and repeatedly intervening. In an effort to comply with staff concerns, we returned to our room and booked an additional room at approximately 4:00 PM. We have timestamped confirmation of this booking. Our children were back in the pool by approximately 4:30 PM. Despite this, staff later claimed that the room was not booked until after 8:00 PM, which is factually incorrect and directly contradicted by our documentation. At checkout, we discovered additional charges for extra guests who did not stay overnight. When we attempted to resolve this, staff presented photos of the minors in our group--taken while they were in the pool in swimwear--on a personal cell phone, claiming this was evidence of additional guests. This action was extremely inappropriate and raised serious privacy concerns. Furthermore, after disputing these charges and raising concerns about our treatment, we were informed that we had been trespassed from the property. This appears to be a retaliatory action in response to our complaint rather than a justified decision based on our conduct. Throughout this experience, we made every effort to comply with staff requests. We were respectful, followed instructions, and even booked an additional room to address concerns raised by staff. Despite this, we were subjected to what felt like a pattern of targeting, surveillance, and inconsistent enforcement of policies compared to other guests. Given the totality of these events, I am requesting: A full investigation into this incident, including staff conduct and use of personal devices to photograph guests Removal and refund of all improper charges Clarification of hotel policies regarding pool access and guest verification Assurance that appropriate corrective action will be taken to prevent similar incidents in the future This experience was especially distressing given the circumstances of our visit. I expect this matter to be taken seriously and addressed promptly. Sincerely, Eric Messer

Its very run down and dirty. The lobby furniture is old and stained as well as our room. The…read morecarpet was dirty. The shower curtain was ripped and moldy and had hairs on it. Under The sink the pipes leaked on the wall and there is black mold on the wall and floor. The microwave was so gross with old food stuck all over the inside. Looks like there is never any maintenance or cleaning. We were able to get the AC to come on but it stopped working. It was too hot. Between the headboard and the wall was so dirty with food and years of hair it was very gross. We wont be staying here again. We stayed on points and now have lost 20,000 points. Not sure how they keep their franchise

Staff is always very friendly. Rooms are clean , beds are…read morecomfortable and breakfast is top notch. We have stayed here a few times and will again in the future.

This will sound similar to other Holiday Inn reviews because I did a big trip and stayed at many…read morealong the way. I feel the setup explanation is the same for each, but there is a lot that is specific about the hotel. One thing I love about Holiday Inn hotels is that so many of them allow animals for a fee. We have our Cinnamon the Husky, who is our service dog, but in this trip we also had our Lacey the Desert Lynx cat. So we did some research before we left home to find hotels that would allow us to bring them along. This was night three of our travel from CA back to NC. We were so happy to be out of the car after another 12 hour driving day. Given the current pandemic situations, certain things were not available as they normally would be. We are blessed with a nice quiet dog, but our cat gets super loud if she is left alone too long. She made it out of her carrier and into the large and spacious bathroom, but we don't let her out of the bathroom until we know she can't hide somewhere we can't get her out of in the room and she has use the litter box. (We always travel with a disposable litter box, gallon zip lock bag of litter and a garbage bag for easy clean up). Thankfully the room did not have any nooks for her to hide and it didn't take her too long to be allowed out of the bathroom. It was a king size bed and there was a chaise lounge chair in the corner that Cinnamon determined was his for the night. But Lacey found a nice spot on top of the AC unit, which strangely she enjoyed when she wasn't just on top of me. The room was nice and clean. The people were friendly and helpful. But the room was well stocked which i was happy about after the last night. And it made getting a move on in the morning easier. Though we were only 3.5 hours from home so we happily took a late check out and caught up on some sleep in the comfy large bed. I do recommend calling to make sure that they have the right room available for you if you are traveling with a pet. It is always a best practice.

Great hotel with free breakfast, plenty of snacks and water. The staff was super friendly. Lisa was…read moreso nice and made us feel welcome. Perfect little pool and abundant coffee. Very very clean. We will definitely stay here again.

Either brand new or newly renovated. Nicest Hampton we've stayed in. Very continental in decor…read more Helpful staff. Pricey though ($132 WITH small a AAA discount. With tax $150!). "Hot breakfast" disappointing, were it not for the oatmeal and/or waffle maker. Molded omelette looked plastic, sausage patty was pale and not at all appetizing, and the French toast sticks were soggy looking. Need to work on this folks! Coffee is good but stingy cups (that's standard Hampton).

Roaches! We have stayed here more than once. At first was ok, but roaches twice! Once only found…read moreone and thought must be from a previous person. Several the last time we stayed! Ew! And maintenance is not good nor cleanliness. Have decided we cannot stay here unless improvements are done. Staff has always been great

Stayed here last minute on the way to DC. Friendly staff, they also had a crib for my baby. The…read moreroom was clean-ish, a little musty. Shower was nice enough. Breakfast was great. Pretty good for the price I got online.

Surprisingly nice. This is a simple highway hotel. Very friendly and efficient staff. Rooms are…read moreclean and nicely sized. There is an ample hot breakfast included.

Well, to start out. The beds are old and very uncomfortable. There was a mold ring in the toilet…read more Speckles of black stuff on the toilet seat. Dried soap still on the soap dish. Breakfast was cold, except for the yogurt, which was warm. Very sad stay.

Solid mid-range hotel. Made a last-minute reservation, recieved a 1st floor room at the end of the…read morehall. It was quiet. The night clerk was friendly and efficient. The room was large, with a couch and work desk. The bed was comfortable. The hot tea in the room was Bigelow and was a nice touch. Saw a few minor maintenance issues that need to be addressed but nothing major. Would like to see nightstand outlets equipped with charging ports.

My family visited this hotel last week..We have for many years as they have an indoor…read morepool..However, this time was very different...After a day of swimming all my Grandchildren developed a severe rash.. My 8 year old was so severe he was crying and begging to go to the Doctors AND my daughter-in-law took him immediately.. I unfortunately didn't get pics of his chemical burns but I did my Granddaughter and one of the three grandson's.. What was more disturbing was the way they were treated after..Zero apologies and no accountability.. The Manager was rude and refused a refund. Becareful with your little ones and they will make this right eventually.