I like to smell my candles before I buy them (and then buy them online when there are wicked good…read moredeals [or coupon codes available], which often there are), and came to Yankee Candle to do some "research".
There is SO MUCH PRODUCT here. Candles, wax melts, sprays - every single size and smell imaginable. You forget what all of that looks like in real life when you do your retail therapy digitally!
I like Yankee Candle, their product is usually five stars (shout-out to their scent plug-ins; they make my super old bathroom smell not funky). But I wanted to write a quick thank you note to one of their employees. I actually bought a candle in person and thought I liked it so much, I bought it again online. When I opened the jar to light it, my pet immediately started sneezing (this isn't the first time this has happened with their product). The candle I bought in person, I stupidly threw away the receipt for. The candle I bought online I was able to start the return process; I was told I would get a QR code via email and all I had to do was show it in person. Only, no QR code/return email ever came (despite MANY attempts at getting one). I decided to just go in person to the mall and explain all of this to them (I've never returned candles before, so I knew there was a good chance I would just have to take the "L"). Luckily for me, my email is registered so all of my (many) purchases are documented. No receipt? No problem. Not burned or used? No problem. The patient employee was able to look up my orders; and, I was able to swap out the candles out for ones that I wanted.
It was a lot more seamless than I was expecting (also, despite buying the original large candles at a deep discount, somehow my return yielded more money back than I had spent, so I was also able to snag some wax melts and still have $7 leftover. Not sure how any of that worked, but I'm not complaining). So, thanks Nice Yankee Candle Person At The Mall! My flat smells good and my pet isn't sneezing!
